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App does not install all the software correctly. When you ask for support they say read the guides. However the guide only shows things if the app works correctly. If the app is missing functions these guides do nothing to help. When you explain this to support, they send the link back to a guide again. Support needs to actual listen to the issue.
Hi,Thanks for the review. Apologies for all the confusion that you have when you referred the guide but just wanted to clarify the user guides are created to explain what all features exists in the application. In case you have any extra requirement then we do have a dedicated support who handles the query. One of our support team member is already in touch with you.
Looking forward to help you....
Complete garbage. The app works fine I suppose, despite being glitchy, but the real issue is the company that made this. The most I can get from them is one email a day, and they wanted to charge me $3.5k for a really simple custom job. Took them almost 2 weeks to do the 20 minutes of works to tell me how much the custom job would cost, and that’s what they tell me. Ridiculous.
Avoid this company at all costs. Their instructions are gibberish, and their support team doesn’t give two licks about you.
Hi, Thank you for the feedback. But we would have appreciated it more if the same has been provided for Multivendor App, not the feedback for other apps on multivendor app.
We would like to address some of the points mentioned in the review :
1) The most I can get from them is one email a day, and they wanted to charge me $3.5k for a really simple custom job.
>> I think there is some misunderstanding in the same, the custom work was way too much as you mentioned "really simple custom job". The custom work included building an auction type which included penny auction functionality with the token use for the customer. This included heavy custom work to be done.
2) Took them almost 2 weeks to do the 20 minutes of works to tell me how much the custom job would cost, and that’s what they tell me.
The support team has been quite responsive in discussing the custom work with you. While doing any custom work in the running application, it takes time to decide how to accommodate it within the running app, so that it wont hinder the apps current features. And on 27th August you emailed us first time and on 3rd September the pricing was given, which is 8 days (including weekends) and certainly not 2 weeks as mentioned.
3) Their instructions are gibberish, and their support team doesn’t give two licks about you.
We do value all our customers, including you and that reflects in the positive feedback that we have received from our clients. We believe in providing best of support and point by point guidelines to the customers that would help them understand the app and its features.
Having said the above, We wish to serve you again in future and wishing you good luck.
All the best in your work guys, you are really doing an excellent job, super service and follow up, keep going well done
Great help and support by Kirti Yadav and the team at Webkul very helpful and took there time to explain everything and was supper helpful and friendly.
I love this app!!! its amazing just what I was looking for thank you soo much!!! it truly is an app worth taking into account! :)
Hi, Thank you for the review. Much appreciated :)
I am just getting started in configuring this app and their support is very responsive and helpful in answering my questions and providing resources!
Thank You for this great feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul
This is not really working for our needs. The customization is quite limited, and the UI is quite complex for what it does. It hasn't been updated for 2 years?
EDIT 1. It seems like the plugin has been updated a lot in the last few year.
EDIT 2. We've received multiple email asking us to change our review:
from: neha
Hi,
We have not heard from you for the past mails. Would request you to remove or
edit the review that you have given on https://apps.shopify.com/multi-vendor-marketplace
The app works completely outside shopify, and the pricing structure is very misleading. You'll need to spend hundreds of dollars more per month to get the functionality that you likely need. The english translations are extremely poor. I'm also leaving a 1 star review because many of the 5 star reviews are obviously fake.
Hi, Hope you are keeping safe.
In case you have issues in the pricing, then pricing structure is explained here : https://sp-seller.webkul.com/mvm-landing/compare-pricing/
Also, we have provided complete freedom to change all the labels/translations in the app, so you can easily adjust them as per your need.
Please feel free to reply to the support team as they are trying to get in touch.
I'm very disappointed on their worst service. Very very slow, they are not worth the money you pay.
very very very bad customer service even ring in India some rude lady had few minute chat and then disconnect my call and I ring again she disconnect and send text that email us just this is the reason to uninstall this app.