Multi Vendor Marketplace , 764 recensioner

1) App seems Good to be improving as days are passing.
2) Support sometimes understands requirements and does an excellent job
3) Mixed rating with consideration of app, its support and Our experiences.
4) Ticket, Complaint management systems seems to be lacking in package.

This app has true potential however there's still several outstanding items that make it not perfect. Then, when you try to figure out these issues and reach out to support you are responded to with a boilerplate response that links to an article that you've already read and didn't help. Support needs some real improvement before this app can work for larger stores like ours.

UPDATE 10/20/2016

After my review, they have been a lot better at responding to my emails. I thank them for that. They fixed the error and other errors that I asked of them. I will give another update as soon as I fully test this product. Thanks Nitika.

A REAL REVIEW... PLEASE READ

This product has a lot of potential but the customer service is very lackluster. I have been asking specific questions only to receive one sentence answer if any. I can only imagine what would happen if one of my sellers had an issue that I could not fix. They would have to wait at least 2 days to get an answer meanwhile I could be losing money.

Potential of this product is awesome but the customer service is horrid.

P.S. I still need help so if Webkul is looking, when I log in as a seller and try to view the seller's profile page I get "page does not exist" error. How do I fix that?

I'm re-evaluating this APP. Comparing to what Marketplace BOLD offered. The past week was pretty rough but after my recent complains on the review Multi Vendor Marketplace send a more professional staff "Pratik Kumar" and he solved most of the issue in less than 30mins.

Comparing APP.. I like to use Shopify because in the long run for a staff like me.. Even company decided to fire you.. The company still under your partnership referral.

Multi Vendor plenty of features and functions but the company is all based about profits. Even to get a client website to look standardized or sync with theme will have to pay the extra customizing charges. Which are adding a few CSS and creating DIV. Add to that we are paying you monthly fee for using your APP. When i can go to https://multimerch.com/pricing/ and pay a fix amount for a cheaper cost.

Before you can even market your APP you're trying to rob your clients.. Good idea for marketing.. No wonder too many APP company out there never make it. Shopify is not some Envato, WP or Opencart platform.

Shopify is for you earn as a APP building for long term. Monthly getting paid consistantly. Not a one time off fee and it's over. Do you think charging your clients just to get the client page to sync with the theme is adviceable? This is where you lose out.. I rather go Multimerc or Marketplace since they do everything for me to even help me with sync the theme together. Why? Because they want me to be their client for many years to come.

My initial 1 star rating was a bit impetuous because in "my personal" opinion they didn't explain things clear enough, mainly the app on its own does NOT sync with any apps, which it seems to claim in BOLD letters, Shopify or otherwise. If you want to Sync with Shopify stores it's an extra $40, if you also want to sync with WooCommerce stores it's another $25, etc... The app does somethings well, I particularly like the sellers page for what I'm trying to do. The part where I find the app falls short is the manual creation of inventory items, it's a bit clumsy and I think there should be a greater emphasis on making the guest-sellers items fit into the host MVM shop instead what it seems like a pararllel inventory organization, for example I think it would make more sense to be able to use "product types" and "product tags" from the host store (MVM) instead of having to enter new ones in MVM.
I would like to point out there customer service is very responsive, they should get credit for that.

My rating is based on few day trial period. I am not reviewing app functionality once it is opened for business. Main reason for leaving 3 stars is due to the fact that there were errors in Sellers profile page. I hade to take number of screenshots for them to fixt it. Truthfully, as I was testing PRO plan and this should not happen. From shop owner point of view, the last thing you want is to waste your time finding errors and sending screenshots. They were happy to fix those errors, but they should not been there in the first place. This is a basic level and I would advise you to improve this. I found customer service to be helpful. Replied reasonably quickly and helped with my enquiries. Also expect to deal with coding. They helped with adding/removing codes to install the app, so that is great. There were few things I was not ok how they were displayed on Sellers page, for example some of Search and Filter boxes were different sizes and it just did not look nice and it looked cheap. For that I got answer I would need to change codes myself or pay them extra. I general, it looks like you can achieve a lot with this app as there are a lot of functions. Expect to pay more than the PRO advertised price as if you are looking for a full marketplace you will need to add their other apps and there is an additional charge for that. Again, i can only say about my experience while i was testing the app.

User interface is pretty difficult to navigate. Installation is not simple and once it is installed, there's not a lot you can do to customize it. This needs work.

I used the app for a day before it became too frustrating, The tabs didn`t work properly and I couldn`t access many parts of the dashboard. The app itself looks wonderful, but the functionality isn`t smooth, and imo needs work. I will come back and check again in 3 months, but at this juncture too pricey given the risk.