Webkul MultiVendor Marketplace

Revisit on 6/1
Seller profile page is significantly slow. it is more than a minuite. It's US Friday, they don't fix this issue until next business day. sucks.
I also use their Shopify sync app. I am charged monthly. The app has a lot of problems. The seller can never successfully sync at one time. I had to follow up many times. The order was not created in the seller's shop and I had to apologize the seller. Webkul just said this issue has been resolved. they never express an apology nor offer a discount. I just have to continue to pay for the incomplete app. I don't recommend.

Revisit on 4/14/18.
I edit star rating from 2 to 1.
Very unstable and unreliable app. what happened the past 2 days.
1. one particular commission didn't come to me. how can I recover??
2. all seller's logo shows their strange thumbnail all of sudden. they fixed though. no guarantee when it will happen again.
3. sellers' page don't show any products. this should be the seller's showcase and it is the most important page.
4. the seller reported he can't log in the seller page, thus, can't fulfill the order

well, this is happening on weekend. they won't reply until Monday. it is a nightmare. You'll never imagine such things. I wish I had known before I engaged...

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I edit rating from 3 to 2. although I read all reviews before I decided to use the app, I've been patient. At their request I considered to change my first review rating better and tried to work with them. I am in the U.S. their response's speed, mainly Nitika, is sometimes a next day due to a time lag, no response over the weekend. sometimes, 2 days, sometimes answered all, or didn't answer all my questions, which really not working. she mentioned I can be connected via phone over the weekend. nobody responded. they have US call number but nobody responded, so I called them in India if they didn't answer my tickets.

if you think to use this app, you need to know:
their commission is computed on the price, so, a third party app or Shopify code are not affected. generally, sellers expect a commission is based on the final price. but this app doesn't compute a discount, so, you or sellers have to manually change price and compare at price for a limited time sales.

On seller's page, there are no sorting feature of products. imagine your sellers have lots of products, a buyer has to go through many pages. I asked to add it, I was told this is a paid order.

there are some product custom fields available in the app. I found errors on the front-end and opened the tickets. she fixed only some products. I have no time to check a single product whether they properly fixed or not since I no longer rely on. Finding error and bugs is not my job. Until they fix, I can't even start an operation. I'm still waiting for her response.

I ordered some custom feature without knowing their problem. one of these was delivered with critical problems. they haven't answered yet. I don't suggest to order custom paid features. Basically, until you ask a question, they don't explain in advance. thus, you will be surprised when you knew you lost some features for exchange since you were not informed beforehand.

My developer complains about their API as well.

Unfortunately, I feel that they are not thinking Shopify app users are important and respectful. My surprises are countless. they know their customer services are poor since they are looking at the reviews. they just don't improve their supports' quality, instead, ask to increase rating...

This app sucks and useless, ended up wasting money for 4 months. Hope to get refund $45+tx x 4!!!!! They promised a service that is so complex and hard to understand without any support and their timings are so weird!

System is very buggy. I have my suppliers complaining regularly that they are not receiving email and sometimes they wont even get the order until we ask them. Shopify will have the order but multivendor backend wont have any. No Phone support for any urgent matters. Losing everyday because of this. **** Updated 05/11/2021 Very unprofessional. I have in record where you emailed us saying about your server outrage which caused that issue and you advised me to sync manaully. Whereas the explanation you gave below is for the other issue I reported to you guys for which you came back to me saying what I missed which is correct. I came here to delete this review after seeing your support email. But now I'm leaving it as it is for others to see.

They have this 2 girls name Pooja and Neha in-charge and they are petty and rude. I installed this app and paid for three months and there is no phone number to contact support. They only email and nothing is clear about setup and follow up. Their communication is horrible and I wasted my time and money for three months. CAUTION!

This app works *most* of the time in the most frustrating ways possible. It has created more headaches for my store than it has solved, and I finally felt compelled to write a review after the most recent one sent me over the edge and made me look stupid with both my customer and my sellers.

I recently found that the app does not collect about 2% of my order data, which results in the seller not being able to see an order that a customer has placed. Big problem. Once I caught it, I was able to inform the sellers to rush out the products to customers, but I really only caught it by chance due to the volume I'm doing (which isn't even that much).

Other big pains:
* The app is developed by some folks in India who do not have 24/7 customer support. Over a recent holiday weekend for India, I was without support for a variety of issues for four days (sent tickets Friday afternoon my time, didn't hear back from app vendor until Tuesday morning my time)
* The app claims to do "seller payments" ... that's really not true. It only lets the seller put in their banking info so you can manually wire them money. I found this out too late, after I had promised sellers that we could do automatic payments, and now I have to go back on my word.
* The password reset function doesn't work sometimes. As a result, my seller has been locked out of their store since Friday (due to lack of support mentioned above)

I had hoped that this app would facilitate my entire back-end until I was making enough revenue to build a custom one. Since I can't pay sellers through it, I can't get the seller shipping to work, and more ... I just use it as a fancy secure way for sellers to push data to Shopify. Had I known it would be this much of a headache, I would've rather done all of that maintenance myself and avoided using this app. Now I'm stuck with it and I'm writing this review in hopes of spurring the developer to put some work into it.

EDIT: I am downgrading my review from 2 stars to 1 star.

After a week of troubleshooting the issue with the dev team, in which they'd claim the issue was fixed and it wasn't (really hard to continuously troubleshoot an issue with someone whose hours don't overlap with yours at all), my store has ALSO decided to randomly and erroneously reassign every product to a new, random seller. So now I've got sellers who sell competing products looking at all the product details (including commission settings) of their competitors, and they know their competitors are doing the same. Of course, because it's normal hours for me the dev team is nowhere to be found, so I'm manually trying to Reassign every product and the app is now timing out and delivering errors. The only silver lining is that my Shopify store hasn't yet been affected (i.e. the customers are still seeing the items correctly assigned).

App not bad, but seems reply not engage! and didnt solve my problem. only once are helpful to login and help me solve THEIR SYSTEM PROBLEM. please do a SUPER IDIOT PROOF step by step, not every seller are coding train. spend too much time on it. gonna source for althernative. also seems the DATA is hidden cost, if exceed certain picture space we will been charge. HORRIBLE !

Products inventory update is not synching with shopify automatically and we need to do it product by product. We've been calling this out to their support, no radical solution provided. This is diminishing our credibility with both customers and vendors.

I am pretty dissappointed to see other reviews stating how amazing customer service is, because I can't get them to respond to my inquiries to save my life. Have been reaching out since late September with the same issue, and have yet to get any resolution, or even a response. I like the app, but when my questions can't be answered, it makes for a very difficult time figuring out how to proceed. **In response to your reply, your posted screenshot shows your answer from my very first inquiry. I have messaged you three times since then. Once in September, once in October, and again a few days ago, with no response. I would not have left this review otherwise, but am at least happy to have caught your attention so hopefully I can get the one glitch I've been trying to resolve for two months now, handled.**

We wanted to like this app, but the amount of glitches and support tickets I had to submit was beyond ridiculous. I created a folder in our emails just because there were issues all over this app. YOU NEED TO KNOW CODING TO GET THE FULL FUNCTIONALITY!!!! If they tell you otherwise it is a full-fledged LIE. At one point they kept giving me conflicting info. At first to change the color and formatting with simple clicks they said I needed to upgrade my account so I did. Then I find out that even with the upgrade I couldn’t customize it to my brand’s logo. I needed a theme html to do it. WTF is that in BASIC TERMS….AGAIN I DO NOT KNOW CODING. There should be a button I click that changes it. Simple. They send me screen shots of functions I didn’t even have even with the highest upgrade. I will say they ended up fixing the theme issue, but when I found a problem (the words were not visible because the lettering was black and so was the background), they warned me that they will fix it this time, but going forward it is a PAID service so I couldn’t ask them to change it unless I paid. I also noticed that when they changed the theme. The header disappeared unless you zoomed in just right. So I would have to tell my sellers zoom in just right to see all the options?? It should just be there.

Expect to pay more than the membership. There are loads of other apps you have to add to even make this remotely functional. I paid $90 a month for an app that NEVER WORKED
The postal options are limited. The sellers cannot post the amount for shipping. Also, to do so you need to upgrade (which I did) and add a UPS app. What if the seller uses USPS or Fed-Ex? No option for that. The other services for mail are outside the US so they are useless. Also, since the support team is outside the US the response will be a weird times. It took me 3 months to get it somewhat functional and close to how I want it but I found more glitches today so I am totally done with this app. I deleted it after so many months dealing with support and customizing it. It is just not worth it. It is so not worth it that we CHANGED OUR BUSINESS MODEL. So disappointed that this app gets someone’s hopes up only for it to be too difficult to use.

In short this app is not user friendly, everything you need requires the highest upgrade and paid services get it how you want it, it takes too long to customize.

terrible and terrible company , no communication but sure they will charge you monthly fees on time. no easy way to cancel either