Multi Vendor Marketplace

I normally do not write reviews, especially bad reviews. The Multi-vendor app itself is not bad its pretty easy to use and all functions seem to work well. But the support is HORRIBLE i have tried contacting support through their Contact form inside their app about Urgent matters. I have a store doing big numbers and vendors doing big numbers. Some stuff was not working properly and i needed help with it and I've tried contacting them twice and still NOTHING back. I am thinking of switching apps. I purchased an add on as well and it is not working properly

I was very hopeful about this app. Support was initially responsive as I tried to work through installing the app and getting it configured but eventually devolved into typical overseas support responses which answered questions I wasn't asking or cut and paste responses that failed to grasp the issue at hand. The set up is convoluted and needlessly complex as there are multiple instances of configuration screens where you have to set the fields and flags in more than one menu. For example you can indicate what fields an item entry should have for sellers, but then you have to go into another screen to turn them on or off.

The key issue I had is that I could not get this system to properly charge for shipping for multiple sellers. If someone bought something from 3 different sellers, it would only charge for 1 shipping fee, calculated from our location like we were shipping it, which we aren't. I later came to discover it was due to the fact we have a custom shipping app, which means shipping would ultimately end up having to be either custom coded into our page (which is too complex because of our existing custom hold order program integration), or sellers would have to define their flat rate shipping location by location, which is just too much work. Being an app written by people from India and English being a second language there were NUMEROUS confusing configuration descriptions with double negative syntax and several public facing statements that were worded oddly, some could be customized but others could not. All in all this is why I avoid dealing with programmers from non-english speaking countries ; the communication barriers are just too great and too frustrating.

This app is very misleading, I feel like I was scammed out of $45. It looks 'okay' at first glance but it falls short of being a real multi-vendor marketplace solution for several reasons. Also, the English translations are TERRIBLE and I spent 2 full days just rewriting the entire store and creating help articles for my vendors (becuase the ones that Webkul have are horrible). But again, thats not even why this app is a bust.. let me explain.

Premium Pricing, But Not Premium Functionality
To get the marketplace to 'work' you'll need to add a bunch of different add-ons (including on Shopify's side). At the end of the day you're going to spending approximately $150-200 monthly between all the different add-ons and fees. At this price, you're better off just looking at different solutions that require upfront investment and are worth your money.

Horrible Backend Interface + Bugs Bugs Bugs
The backend is littered with bugs. This software needs WORK, it needs a good polish and it needs it now. The interface is not intuitive at all and you'll be hard pressed to get vendors to use it without numerous questions about how to set up things. Something tha should take 1 or 2 clicks takes 5-6 and even then its not obvious how to update/change certain settings.

Why 2 Stars Instead of 1
I'm only giving 2 stars because admittedly the support was good. The Webkul team responded within 24 hours to each of my inquiries. But at the end of the day, this platform is not a good solution.

Parece muy buena, pero no han respondido a mi pedido de ayuda varias veces y se terminó el período de prueba. Lástima creo que no era difícil responderme. Así que mejor no puedo calificarla.

I like the apart somewhat, but I have a few things I am not fond of, which as the amount of time it takes customer service to get back to you. And, when they do it is usually with links to articles, which is ok but the customer service is not so good. I would also say that there are ALOT of hidden charges. You make think your paying $45 for a plan, but they have different apps within it that are vital and you will end up paying sometimes more than the actual app only costs.

Also, it crashes alot and can be very mal functional. I cant get my seller profiles to display, and I have been awaiting for quite a while for a response.

Used the same module on Magento in the past and had hack around it to make it work correctly. But, I thought to give it a try since its on Shopify and everything seems to work on Shopify. Nope. This app has functionality that does not work. Importing Products from Shopify? times out
Importing Products from Shopify via CSV? Gives a confirmation that they were successfully uploaded, but then they don't appear under the seller that they were assigned to in the upload file.

I'll update my review, should they respond to my support emails.

UPDATE 1:
- The importing of products from Shopify keeps timing out.
- The importing of products from Shopify via CSV has functionality present in the app, but it does not work and they could not give a timeline for when it will work.

It seems that the app was built for a Marketplace who is starting from 0. For those of us who already have a marketplace and want to switch to this app, it is not ready for a bulk migration. It sounds like it will happen soon.

Neha did respond very quickly to all my questions.

It's sooooo slooooww. I've tried different browsers, doesn't help. It took me 15 minutes and a lot of patience to upload one product. And it also slows down all the website.
This app seems to be in the app store for a couple of years, so developers could really invest this time and money they get into some improvement.