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We have been using the Multi-Vendor Marketplace app on Shopify for nearly 2 years now and have to say that the support they offer is fantastic - quick responses to questions asked and more recently assisting in the addition of an API app to allow our Vendors to upload their stock and pricing via an API - a requirement when Vendors are selling across multiple marketplaces.
We are continuing to develop sites with the Webkul Multi-Vendor app and are pleased to recommend them - we'd be more than happy to speak with any Shopify users looking to use this application to share our experiences.
This App does exactly what I need, and I've found the support from Nitika excellent. Very impressed so far! The team at Webkul also seem very willing to listen to my needs and carry out additional development work when I need it, which is awesome.
Pooja is the best person to work with, and has made my experience working with Webkul wonderful! She deserves a promotion in my opinion. I had many hick-ups in the beginning with Webkul, until Pooja jumped in to help assist on the issues we were having. She has been a great support team!
Great Customer Support, really friendly, fast and professional. The App has a lot of helpful feautures and functionlities which is unique and cool. Until now everything is perfect. You can also find a lot of explanation online which is really helpful.
Very powerful app and great support. The only downside so far is the lack of languages because if your sellers aren´t English speakers.... you have to spend hours translating stuff.
Appart from that, I´m really happy with them =)
I used this app to create a marketplace for my business and I love it. It's easy to customize. For the parts that I don't have access to customize with css, customer service is quick to help. Nice app.
We love using this app/product. It really helps us manage multiple suppliers. This is not a weak product. There are many options for this. So it is important to take your time to explore all the robust feature sets. Still, the support staff is very helpful, informative, and most of all patient in their explanations to help us swiftly.
I used this application to create a complex store for a client and this app has made my life so much easier. I have had multiple issues building the store, but the support team has always solved the issues. They have been amazing. Thank you
Thank You for the amazing feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul
We finally settled on the option with Webkul after a few months of exploring alternative platforms to Shopify for our multivendor football marketplace. They have been extremely helpful in getting us setup, fixing bugs and answering all of our queries as promptly as possible.
The customer service has been excellent so far and we look forward to working with them in the long-term!
Nítika has helped a lot since our last review. Information must be really detailed for customizations to be done as expected because if things are not written on email they don´t come back to you for more explanations. Avoid confusions and be extra detailed on what you need to be done. Time difference is also a headache but Nitika works her self to give a good service!