评论 (837)

整体评分
4.5
每个评分等级的数量
  • 80% 的评分是 5 星
  • 5% 的评分是 4 星
  • 2% 的评分是 3 星
  • 2% 的评分是 2 星
  • 11% 的评分是 1 星
2019年8月14日

The support team have been very helpful and respond quickly to any questions we might have. Thanks!

citygoddess1
英国
2个月 人在使用应用
Webkul Software Pvt Ltd已回复 2019年8月15日

Hi, Thank you for the review. Much appreciated :)

2020年2月6日

We are using this app for the creation of our marketplace here in mexico. Very good functionalities and Webkul has provided a great customer service.

Mexicoshopmx
墨西哥
2个月 人在使用应用
2023年9月4日

I really appreciate how responsive, patient, and kind the customer support team is for this app.

The app is great and lets you customize basically every detail, which I love. But this can make it seem a bit overwhelming at first. So it is very helpful to have a customer service team that is responsive and knowledgeable. Also, they have done a great job of creating blog posts and FAQ pages. You can tell they have a lot of experience in making apps and have really anticipated the user's needs.

The one drawback I've found to using this app is that the menu doesn't appear on the Seller Dashboard/Portal/Website while using Chrome. This is unfortunate, as Chrome is one of the most popular browsers. I've found a workaround where the menu appears if the screen is reduced to 70%... but this is quite small. Hopefully, this is something that will be fixed in the near future.

But overall, I am very pleased with the app and customer service team.

North Westwood
美国
2个月 人在使用应用
2016年5月27日

This has been a great app for our business to use. I have had a great experience with Neha, from the Webkul customer service department. She is always on task and willing to help. She very speedy on getting things completed and answering an questions that I have. She is also friendly and I have been impressed with her efforts. If you're looking to set up a multi-vendor marketplace, this a great option for setting that up. Happy customer!

Birdshire Lane
美国
2个月 人在使用应用
2020年2月14日

Super easy to use, has all the information you need and the support is incredibly responsive and helpful!

Paro Amsterdam
荷兰
2个月 人在使用应用
2023年9月14日

I can't say enough good things about the Multi Vendor Marketplace. Their customer service is like no other - it's simply outstanding. As a newbie in the business world, I've been pouring my heart and soul into getting my marketplace up and running. What's been a game-changer is their willingness to let me tweak things to suit my vision. And when I hit a roadblock, their customer service team swoops in like a superhero, making those customizations happen for me. I can't recommend them highly enough!

The Insiders Tea
美国
2个月 人在使用应用
2022年6月3日

I have just added this app. So far so good. The online support is fast replying and really helpful..

Melluna_UK
英国
2个月 人在使用应用
Webkul Software Pvt Ltd已回复 2022年6月3日

We're so glad to hear your amazing experience. Much appreciated :). Feel free to reach out to our support team in case of any queries - Team Webkul

2020年6月30日

Very fast and helpful support. This app has a ton of features and the support team has been quick to answer questions and help with customization.

FIELD + SUPPLY
美国
2个月 人在使用应用
2020年4月11日

I had an issue with getting access to my tickets and has the team attend to me instantly with detailed solutions. Thank you so much for the great assistance team :)

Wisi-Oi
南非
大约4年 人在使用应用
Webkul Software Pvt Ltd已回复 2020年4月16日

Hi, Thank you for the review.
We are glad that we could help you.
Please do not hesitate to reach out to us, in case of any issue.

编辑时间:2020年10月17日

**UPDATE 17th OCT 2020 ** I am now dropping the rating to one star. Some very important functions of the app have ground to a halt and support has been absolutely abysmal. Time is really precious, and you cannot manage and support your own vendors in a timely way when critical elements of this platform just fail and your support requests just disappear into generic 1 line responses. Sure they have gotten back to me in some regard but it's in no way sufficient. Seriously you get better support at Mcdonalds. I kid you not I actually started a programming diploma to engineer something 1000000x better than this in the future, ego aside anyone can see that they have included way too many under developed features instead of spending the time making the core structure bullet proof. I would much rather a small set of high functionality features than such a huge mess of trashy overpriced features, who wouldn't? This sucks, you suck. Be better. **ORIGINAL REVIEW**
So i have been working on this app for a couple of weeks now, and im seriously torn between a few aspects. Firstly I will say the support so far has been good, it's not 'drop of a hat' but with basic issues solved in a reasonable time you cant really complain with that. Shopify is not overly suitable for designing a Marketplace on, if from the ground up you where able to implement a custom /proprietary enterprise grade solution then sure you could end up with a quality product. MVM does a very good job at adapting shopify's functions in some things and extremely poor in others, mostly to do with User interface and customization (fitting with your theme or design) they DO provide some tools and a HTML & CSS editor for different aspects, if you are not a developer then you will have to hire expert help to reach your visual and functional goals. When they say "like Amazon, Ebay, Etsy.." this is a GROSS overstatement considering the quality of development and feature's on those platforms you will seriously struggle to come close to the same or similar in performance. The vendor's portal (UI) is so basic I actually am dreading having to present it to my future vendors to use, it's embarrassing! So overall it's a great concept, again with some functions really well implemented and the feature app's costs are not too much of a bother as comparatively to other platforms it works out to be fairly priced with function VS price. BUT now I have done so much customization myself its beginning to look like more of a quality product, seriously I warn you though, perhaps if you are interested in starting a marketplace take a look at Arcadier, Marketplacer, cs.cart or store hippo. All of which ARE NOT shopify apps, they are stand alone solutions and could save you a massive headache. I have contacted support with my ridiculously long feature request and complaints, and will happily update this to 5 stars if ultimately i get what i want.

Psukhe Makers
澳大利亚
接近3年 人在使用应用