評價 (776)

整體評分
4.6
各級評分數量
  • 80% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 11% 的評分為 1 顆星
2016年4月15日

Really Supportive Team.
The person with whom I was linked to by webkul, Ms. Nitika was really very helpful. Right from installation to customisation of the app, the support was at its best and on time. All my doubts were addressed very patiently.
I would personally recommend using this app for setting up your market place operations.

Baazkart
印度
使用應用程式 13天
編輯時間:2023年3月31日

Great customer support, very helpfull and very quick at replay. Definitely recommend for a marketplace.

MagicalMoments
荷蘭
使用應用程式 12天
2017年11月2日

We shall rate the support 0-1 level . Why ?

1. The software is not upto the mark,
2. There is no automatic installation,
3. There is no support available from app builder in India,
4. They never attend phone, they are very egoistic,
5. They are very slow in support
6. They say it is saas model support , you cannot get any help from them after installation, they never help you in support , they make thousands of reason in not to support you and demand money even for chatting in skype 25 USD for each 30 minutes chat in skype. Have you ever seen such mockery in internet that vendor charge you for chat in skype without any product support. This is pathetic greedy vendor. We had a live very bad experience of 15 days. Nikita finally did not support for full configuration, they leave you at your self service and they know that you cannot do without their help. Then there is no meaning of Saas model of payment when the support is so bad. We could not even used the service for 10 days because it did not worked at all.We have uninstalled and not happy with the services and support. A greedy Webkul company who does not take care of its own customers

7. The support staff are arrogant, egoistic and very bad, they will tell you to raise only tickets , but never resolve your case, there is no escalation matrix, directors never like to see escalation or respond the complaints.

8. It has very pathetic services and support.

Never buy the Webkul product, we suffered huge, you will too suffer badly.

Inaaz Biz
印度
使用應用程式 12天
編輯時間:2017年8月5日

I'm re-evaluating this APP. Comparing to what Marketplace BOLD offered. The past week was pretty rough but after my recent complains on the review Multi Vendor Marketplace send a more professional staff "Pratik Kumar" and he solved most of the issue in less than 30mins.

Comparing APP.. I like to use Shopify because in the long run for a staff like me.. Even company decided to fire you.. The company still under your partnership referral.

Multi Vendor plenty of features and functions but the company is all based about profits. Even to get a client website to look standardized or sync with theme will have to pay the extra customizing charges. Which are adding a few CSS and creating DIV. Add to that we are paying you monthly fee for using your APP. When i can go to https://multimerch.com/pricing/ and pay a fix amount for a cheaper cost.

Before you can even market your APP you're trying to rob your clients.. Good idea for marketing.. No wonder too many APP company out there never make it. Shopify is not some Envato, WP or Opencart platform.

Shopify is for you earn as a APP building for long term. Monthly getting paid consistantly. Not a one time off fee and it's over. Do you think charging your clients just to get the client page to sync with the theme is adviceable? This is where you lose out.. I rather go Multimerc or Marketplace since they do everything for me to even help me with sync the theme together. Why? Because they want me to be their client for many years to come.

E Vapeliquid
馬來西亞
使用應用程式 11天
2023年9月5日

Great support service, very responsive

Rafale Collective
法國
使用應用程式 8天
2022年12月15日

Not very good support. At the beginning of the configuration I got stuck, I was so excited to use this software, but my experience was horrible, my trial period even almost ended at the time I removed this app.

IGOTEAT
美國
使用應用程式 10天
Webkul Software Pvt Ltd 已回覆 2022年12月21日

Hey !! Please excuse us for the less-satisfied experience with the app, However, be assured that your queries are taken care of. We request you to kindly respond on the support tickets so that we can take this discussion ahead & assist you in creating your dream marketplace! - Team Webkul.

2023年5月23日

Absolutely Amazing.

One thing I wish it had was better explanations of some of the tools. A lot of the words are misspelled and their functions aren't exactly clear. Other than that I'm blown away by their customer service, and the availability of functions their tool offers. I have yet to test it in the real world (I'm a ways away from launching) but so far I'm very happy with what I can do.

Moose Head Market
美國
使用應用程式 10天
2020年9月5日

Parece muy buena, pero no han respondido a mi pedido de ayuda varias veces y se terminó el período de prueba. Lástima creo que no era difícil responderme. Así que mejor no puedo calificarla.

Mercado Sin Fronteras
阿根廷
使用應用程式 10天
Webkul Software Pvt Ltd 已回覆 2020年9月7日

Hi, There was some issue so we could not get the support emails. We have fixed that now.
So, now you can respond to the support emails sent and get the app installed on your store.
Apologies for all the inconvenience caused to you.

2017年8月29日

Its really owsum app. Their support is amazing.

Spoofytees
英國
使用應用程式 10天
2019年9月22日

This app is not working with Porto Theme. My sellers can't view their profile page on my marketplace. I tried the Jumpstart theme, still not working.

Vennwork
菲律賓
使用應用程式 9天
Webkul Software Pvt Ltd 已回覆 2019年9月22日

Hi, Thanks for reaching out to us. As we can check from the review written here, the issue arose as you have changed the theme.
You need to add the code related to the app in every theme that you use.
You just changed the theme and might have not added the code, this is why the seller profile page is not working.
Please check the seller profile page is working fine now, as we have added it in the current theme.
Do get in touch with the support team if you need any help.