整體評分
4.6
各級評分數量
  • 80% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 11% 的評分為 1 顆星
2021年1月6日

The support is really helpful in case you need them. The answer very quickly and they are supper happy to help you!

Frippie
瑞士
使用應用程式 20天
2017年5月3日

Up to mow I had no issue in regards people selling on my site.

Thanks to this app I can charge on how much the seller would need to pay in fees after an item sells. The only downside is the lack of things it needs

(1) is shipping where the seller can pick on how much to charge for shipping
(2) the cost of paying $45 PCM is very costly if you only got what maybe 3 sellers if that and they hardly sold anything hmm seems to cost a fair bit

regards to payment it works like a Normal site even then I would prefer Shopifly payments to pay you instead of paypal as with them they charge you too much in fees.

so for my total rating, it's 4 out of 5 until they can fix some things like the shipping thing for sellers but other than that it's a very handy app

p.s

now we can say goodbye to ebay and amazon and hello Multi Vendor Marketplace :D

you can find more what I do by visiting

https://www.facebook.com/Sellareptile/

Sell A Reptile
英國
使用應用程式 20天
2017年8月7日

It sucks. It's so incredibly slow and confusing. Plenty of bugs. My vendors could not upload multiple images to products, only one or two and the rest just wouldn't take hold.

Customer service is not that great. I'm leaving for Bold.

Merch Results
美國
使用應用程式 14天
2019年6月18日

Extremely poor customer support and poor UI & UX, but there is no option better than this. Please, guys someone plz make a better multivendor app. They are enjoying a monopoly. But the app is simply time-consuming and very frustating. Topping is no support.

LifeWall
印度
使用應用程式 14天
Webkul Software Pvt Ltd 已回覆 2019年6月19日

Hi, Thanks for the reply. Please excuse for less satisfied experience with the app.
But as I can check the support tickets, it seems that support has been highly responsive in replying you and have even asked you to schedule a chat session, but since then we have not heard from your end, refer the screenshot for the same : http://tinyurl.com/y2y8mlap
As you have the app installed on your store, the support team will get in touch with you.

2017年11月2日

We shall rate the support 0-1 level . Why ?

1. The software is not upto the mark,
2. There is no automatic installation,
3. There is no support available from app builder in India,
4. They never attend phone, they are very egoistic,
5. They are very slow in support
6. They say it is saas model support , you cannot get any help from them after installation, they never help you in support , they make thousands of reason in not to support you and demand money even for chatting in skype 25 USD for each 30 minutes chat in skype. Have you ever seen such mockery in internet that vendor charge you for chat in skype without any product support. This is pathetic greedy vendor. We had a live very bad experience of 15 days. Nikita finally did not support for full configuration, they leave you at your self service and they know that you cannot do without their help. Then there is no meaning of Saas model of payment when the support is so bad. We could not even used the service for 10 days because it did not worked at all.We have uninstalled and not happy with the services and support. A greedy Webkul company who does not take care of its own customers

7. The support staff are arrogant, egoistic and very bad, they will tell you to raise only tickets , but never resolve your case, there is no escalation matrix, directors never like to see escalation or respond the complaints.

8. It has very pathetic services and support.

Never buy the Webkul product, we suffered huge, you will too suffer badly.

Inaaz Biz
印度
使用應用程式 12天
2022年12月15日

Not very good support. At the beginning of the configuration I got stuck, I was so excited to use this software, but my experience was horrible, my trial period even almost ended at the time I removed this app.

IGOTEAT
美國
使用應用程式 10天
Webkul Software Pvt Ltd 已回覆 2022年12月21日

Hey !! Please excuse us for the less-satisfied experience with the app, However, be assured that your queries are taken care of. We request you to kindly respond on the support tickets so that we can take this discussion ahead & assist you in creating your dream marketplace! - Team Webkul.

2019年9月22日

This app is not working with Porto Theme. My sellers can't view their profile page on my marketplace. I tried the Jumpstart theme, still not working.

Vennwork
菲律賓
使用應用程式 9天
Webkul Software Pvt Ltd 已回覆 2019年9月22日

Hi, Thanks for reaching out to us. As we can check from the review written here, the issue arose as you have changed the theme.
You need to add the code related to the app in every theme that you use.
You just changed the theme and might have not added the code, this is why the seller profile page is not working.
Please check the seller profile page is working fine now, as we have added it in the current theme.
Do get in touch with the support team if you need any help.

編輯時間:2016年10月20日

UPDATE 10/20/2016

After my review, they have been a lot better at responding to my emails. I thank them for that. They fixed the error and other errors that I asked of them. I will give another update as soon as I fully test this product. Thanks Nitika.

A REAL REVIEW... PLEASE READ

This product has a lot of potential but the customer service is very lackluster. I have been asking specific questions only to receive one sentence answer if any. I can only imagine what would happen if one of my sellers had an issue that I could not fix. They would have to wait at least 2 days to get an answer meanwhile I could be losing money.

Potential of this product is awesome but the customer service is horrid.

P.S. I still need help so if Webkul is looking, when I log in as a seller and try to view the seller's profile page I get "page does not exist" error. How do I fix that?

Soto Trial
美國
使用應用程式 14天
2017年8月29日

Its really owsum app. Their support is amazing.

Spoofytees
英國
使用應用程式 10天
編輯時間:2017年8月5日

I'm re-evaluating this APP. Comparing to what Marketplace BOLD offered. The past week was pretty rough but after my recent complains on the review Multi Vendor Marketplace send a more professional staff "Pratik Kumar" and he solved most of the issue in less than 30mins.

Comparing APP.. I like to use Shopify because in the long run for a staff like me.. Even company decided to fire you.. The company still under your partnership referral.

Multi Vendor plenty of features and functions but the company is all based about profits. Even to get a client website to look standardized or sync with theme will have to pay the extra customizing charges. Which are adding a few CSS and creating DIV. Add to that we are paying you monthly fee for using your APP. When i can go to https://multimerch.com/pricing/ and pay a fix amount for a cheaper cost.

Before you can even market your APP you're trying to rob your clients.. Good idea for marketing.. No wonder too many APP company out there never make it. Shopify is not some Envato, WP or Opencart platform.

Shopify is for you earn as a APP building for long term. Monthly getting paid consistantly. Not a one time off fee and it's over. Do you think charging your clients just to get the client page to sync with the theme is adviceable? This is where you lose out.. I rather go Multimerc or Marketplace since they do everything for me to even help me with sync the theme together. Why? Because they want me to be their client for many years to come.

E Vapeliquid
馬來西亞
使用應用程式 11天