Reviews (842)

Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming single vendor stores into multi-vendor marketplaces, highlighting features like automated payouts, advanced inventory management, and customizable dashboards that boost efficiency and vendor satisfaction. Additional features such as real-time chat, bulk product edits, and API support streamline management and improve the shopping experience. The support team is praised for their responsiveness and effective live chat service, ensuring the app stays updated and relevant.

February 25, 2020

I like the app and all the add ons you can get for it.
I think the ones who write the bad reviews never have had a actual quote on what a Marketplace with all those function actually cost. You will easily end up paying 100K. With only basic functions. With API connectors for all the shop systems will cost you at least 20K again in dev. And then the 200-500€ if you activate all the apps does not seem so bad, does it?
Of course it is not the easiest app to use. But still for what it is I like it!

Plasticfreeworld
Germany
About 1 year using the app
Edited May 25, 2023

This apps has everything to build a successful marketplace. i needed help with configuration my shipping, I received excellent customer service from Vashu Bhatt thank you so much for your amazing help!

Nude Print
United States
About 1 year using the app
Webkul Software Pvt Ltd replied September 21, 2022

Thank You for this great feedback. Providing a great customer experience is very important to us & feedback like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul

December 28, 2019

The app works pretty good and as always the support team is always on your side. Pooja in particular has been exemplary. The team has tried to create something that navigates the many limitations of the Shopify environment itself, and many features of the app has been well thought out and issues you have with the app are quickly fixed.

Zionn
Canada
About 1 year using the app
Webkul Software Pvt Ltd replied January 3, 2020

Hi, Thank you for the review.
Will surely pass on the message to the Support Team, Im sure they are glad to work with you.
Please feel free to connect, in case of any more questions.

July 11, 2023

Great product and the service is always helpful when I have questions. Can seem daunting but once you have it set up it is a great service. Thank you so much

Antiquely
Australia
About 1 year using the app
July 24, 2023

Good customer service. Smart team. We are building an art marketplace and software team really helpful.

Artchi
United Kingdom
About 1 year using the app
July 26, 2021

I'm using this app to build a marketplace. There are a lot of functionalities that I found much more flexible than other platforms, especially when you add plugins. The interface isn't the most beautiful/user friendly, so there's a lot of details you need to check and test to make sure it works well. What I must say though, is the support team is really great and has gone above and beyond to make things work for us - e.g. editing the coding in the themes to make it compatible with the backend, how to ensure the Webkul backend is connected to domains and is viewed as a secure site.

Sourcery
United Kingdom
About 1 year using the app
December 23, 2019

We used this app to create an online marketplace for a specific niche.
The Webkul team was responsive, quick and efficient!
A pleasure to do business with them.

mamasbarn
Canada
About 1 year using the app
May 6, 2020

Still building my store and working my way around it, can't wait to be an expert, but until then the support team does an excellent job answering my many questions and requests. Fast and clear!

JACHETELOCAL.ONLINE
Guadeloupe
About 1 year using the app
July 14, 2017

Very good customer service. Nitika took the time to go through different poInts with us and guided us how to optimize the multi-vendor application.
We are looking forward to launching our platform very soon!
Thank you Nitika for your great customer service!!

Tastebudsv2
Canada
About 1 year using the app
August 19, 2021

Customer Service has been excellent, the team has advised me a lot and has been very helpful.
Jose Diaz

Zuabry Marketplace
United States
About 1 year using the app