Reviews (842)

Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming single vendor stores into multi-vendor marketplaces, highlighting features like automated payouts, advanced inventory management, and customizable dashboards that boost efficiency and vendor satisfaction. Additional features such as real-time chat, bulk product edits, and API support streamline management and improve the shopping experience. The support team is praised for their responsiveness and effective live chat service, ensuring the app stays updated and relevant.

May 12, 2017

If you are running or looking to run a marketplace, Multivendor Marketplace is your solution. We have a nontraditional business that requires our vendors to post their own rental equipment to our site. Our customers then book the rentals from our homepage. Multivendor is our solution to getting our vendors access to our site while allowing our customers to use a booking feature to get the items they want when they need it.

I've had more than enough questions for this team during the ramp up of our company and Neha has been patient, helpful and encouraging at every step. You are able to do an average amount of free customization to meet your store's needs. Customer service for this team is pretty fast, but if you are a US based company, be mindful of the time lag as I believe this team is international. Best to email your questions early in the morning in hopes of getting a response by the afternoon. I would love for this team to get an online chat function as it would help decrease the lag time between needing help and getting it. The bright spot though is, you do actually get help from this team-- which is something you can't say about every Shopify app.

In short, try the app. I think you'll love it.

Troddler
United States
About 1 year using the app
May 11, 2020

Webkul was really prompt and helpful in responding to my queries. Great team / Great work. Good luck to entire team of WK.

SHASAA
India
About 1 year using the app
February 22, 2018

I have to say that this is a groundbreaking app. If you have multiple vendors and want to have everyone synced for the purpose of inventory and sales reporting, this app does as much as it possibly can within the confines of Shopify's API's. Support is super fast. Today I have been working with Neha to figure out some small issues and instead of waiting days or weeks or worse, these guys have the results in a day.

I have been using it for about a month and its full of features. From splitting payments through Stripe Connect or Offering a Membership option to having real-time stats for the vendors to access 24/7, this is a killer App.

I highly recommend. Keep up the great work.

Handcrafted La
United States
About 1 year using the app
October 29, 2020

I have been using this app for the past 3 months or so. I have nothing but respect from these guys. Whenever I have an issue with the platforms I used, they are always to fix any technical issue I may have and though the time difference is always an issue (13hrs difference) it is certainly not their fault. So I am giving them 5 Stars because my experienced has been nothing but great. I really appreciate their skill and effort because that helps me to do what I do best while they do what they do best. Thank you to all the team they all deserve a sincere thanks. Colibri

Colibri
United States
About 1 year using the app
December 14, 2020

Service and price are both great. The support team are very helpful and quick to reply even on weekends. This add on has been really instrumental for my start up, thanks guys!

My Art Hub
Ireland
About 1 year using the app
June 24, 2022

I've been using this app to help me develop a local marketplace. The team are so efficient in getting back to me on any queries. Genuinely very impressed!

Curbb Project
United Kingdom
About 1 year using the app
Webkul Software Pvt Ltd replied June 29, 2022

Thank you for taking out time to leave us this amazing feedback. Much appreciated. Happy selling :) - Team Webkul

Edited April 28, 2020

I have been using the app for about a month now and to this day I have very good customer service and I am very satisfied with it. Also offer many options that are relatively cheap compared to when you have something developed yourself.
As soon as there are options that you want but that are not available in the normal '' feature apps '' you can always have this developed by their team. That's how we do it now and they like to think along with you. if you don't get anywhere you can easily request support in the app.
Highly recommended.

Boombienederland
Netherlands
About 1 year using the app
Webkul Software Pvt Ltd replied April 29, 2020

Hi, Thank you for the review.
Glad to be able to help you.
If you have any concern, we are just an email away.

January 27, 2016

We have been very pleased to use this solution for our service. Our vendors are from multiple regions across the world and are happy to start their connection with us through this solution. Plus, our service manager was very quick and responsive. This is absolutely a necessity for any stores wanting to work with a variety of vendors.

Pret A Mode
United Kingdom
About 1 year using the app
March 17, 2023

Really helpful support, reply to my questions within 24hours.
The marketplace app does what we need and provides quite a few customisations.

The Card Deposit
United Kingdom
About 1 year using the app
August 16, 2017

I enjoy using this app but the best thing hands down for me is the customer support that comes with it. Any time I need help with my store I feel confident that Webkul will be able to assist me and they have always been able to sort any issue.

Recently I was trying to figure out my returns process on my site and Nitika at Webkul gave me very clear instructive help to do so.

Couldn't recommend enough!

Tesa Tesa
United Kingdom
About 1 year using the app