Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming single vendor stores into multi-vendor marketplaces. They praise its advanced inventory management, customizable settings, and user-friendly interface. The app integrates with platforms like Stripe for easy payment processing and is appreciated for its responsive and knowledgeable customer support. Continuous updates and improvements are also appreciated. It's particularly beneficial for stores with multi-vendor systems and is easy to set up. The app is recognized for its excellent functionality, service, and support.

August 9, 2021

Poor Customer Care service. Unprofessional team. Need to learn some manners. Money is not everything. We were using pro account but very poor customer support system. Not recommend anyone for this app.

Urban Plants
India
9 months using the app
Edited September 22, 2017

I've been patient. At their request I deleted my first review and tried to work with them. Aside from their response time being an average of two days, the app just doesn't do what I need it to.

If you are solely an online store, it may work for you.

If you run both online and in person, don't even try this.

BIG ISSUE

When you sync orders to this app, it does not pull the discount DATA from an order. So many of my sellers are thinking their products sold at full price, and want me to pay them money I never earned. Support for the APP told me they don't do discounts, which is something I think should be made more clear before downloading -- as it makes it impossible to fully use with Shopify. The only way it will work is if your sellers upload everything through the APP -- and still, there is no discount feature.

So now, at the end of the month, I'm going to have to go back and print and cross reference EVERY invoice and compile it for my sellers.

Huge pain.

This app has potential, if they provide better support, ACTUAL REPORTS, and the ability to show final sale price and details, and not just what the original price.

This shows what an order looks like in Shopify, and then in the app. You can see the problem it will cause as I have to pay out sellers...

Pic is on Imgur

https://i.imgur.com/uXz0AeC.png

The Collective Ct
United States
8 months using the app
November 22, 2021

This app sucks and useless, ended up wasting money for 4 months. Hope to get refund $45+tx x 4!!!!! They promised a service that is so complex and hard to understand without any support and their timings are so weird!

good Eatin' & Co.
India
8 months using the app
Webkul Software Pvt Ltd replied November 24, 2021

Hi, Thank you for the review.
From the support tickets we can check that the support has responded well in time, and we do not have support request from your end in the recent past. And we are available all the time as per your timezone.
Request you to please respond to the support queries, if you have any issues with the app.
Regards,
Team Webkul

Edited November 5, 2021

System is very buggy. I have my suppliers complaining regularly that they are not receiving email and sometimes they wont even get the order until we ask them. Shopify will have the order but multivendor backend wont have any. No Phone support for any urgent matters. Losing everyday because of this. **** Updated 05/11/2021 Very unprofessional. I have in record where you emailed us saying about your server outrage which caused that issue and you advised me to sync manaully. Whereas the explanation you gave below is for the other issue I reported to you guys for which you came back to me saying what I missed which is correct. I came here to delete this review after seeing your support email. But now I'm leaving it as it is for others to see.

Naz Flowers and Gifts
Australia
7 months using the app
Webkul Software Pvt Ltd replied October 26, 2021

Hi, Thanks for the review.
Regarding the seller not receiving the emails : This is because the product was not available in the multivendor app, which is why there was no email sent to seller and caused all the confusion. All this has been checked by the support team in your presence.
Hope things are more clear to you now, as the support is in constant touch with you.
Still if you face any difficulty in the app, feel free to connect.
Regards,
Team Webkul

November 30, 2016

Works very poorly, although the costumer service is great and very helpful, most of the features are not automated and don't sync with settings already on Shopify. Communication with Seller is very difficult as well seller with store.

Epiam Holistic
United States
5 months using the app
August 16, 2021

This app as a paid integration with DHL that I was ready to pay for but turns out that they are not even registered with DHL. I went through all the complicated process and finally DHL told me this app is not registered with them. The customer service sucks and is extremely frustrating. They never respond to your questions and they show no real care for customers. I actually wonder how Shopify can allow such an app on their store.
My problem is that I have not found a better app so far. It seems impossible to run a marketplace on Shopify.
I would give them minus 5 if I could.

Africaravan
Canada
5 months using the app
Edited April 26, 2020

We wanted to like this app, but the amount of glitches and support tickets I had to submit was beyond ridiculous. I created a folder in our emails just because there were issues all over this app. YOU NEED TO KNOW CODING TO GET THE FULL FUNCTIONALITY!!!! If they tell you otherwise it is a full-fledged LIE. At one point they kept giving me conflicting info. At first to change the color and formatting with simple clicks they said I needed to upgrade my account so I did. Then I find out that even with the upgrade I couldn’t customize it to my brand’s logo. I needed a theme html to do it. WTF is that in BASIC TERMS….AGAIN I DO NOT KNOW CODING. There should be a button I click that changes it. Simple. They send me screen shots of functions I didn’t even have even with the highest upgrade. I will say they ended up fixing the theme issue, but when I found a problem (the words were not visible because the lettering was black and so was the background), they warned me that they will fix it this time, but going forward it is a PAID service so I couldn’t ask them to change it unless I paid. I also noticed that when they changed the theme. The header disappeared unless you zoomed in just right. So I would have to tell my sellers zoom in just right to see all the options?? It should just be there.

Expect to pay more than the membership. There are loads of other apps you have to add to even make this remotely functional. I paid $90 a month for an app that NEVER WORKED
The postal options are limited. The sellers cannot post the amount for shipping. Also, to do so you need to upgrade (which I did) and add a UPS app. What if the seller uses USPS or Fed-Ex? No option for that. The other services for mail are outside the US so they are useless. Also, since the support team is outside the US the response will be a weird times. It took me 3 months to get it somewhat functional and close to how I want it but I found more glitches today so I am totally done with this app. I deleted it after so many months dealing with support and customizing it. It is just not worth it. It is so not worth it that we CHANGED OUR BUSINESS MODEL. So disappointed that this app gets someone’s hopes up only for it to be too difficult to use.

In short this app is not user friendly, everything you need requires the highest upgrade and paid services get it how you want it, it takes too long to customize.

Mr. The Shop
United States
4 months using the app
February 15, 2018

terrible and terrible company , no communication but sure they will charge you monthly fees on time. no easy way to cancel either

Kickshub
United States
4 months using the app
November 11, 2020

The reviews must be fake. We used this app for a month, and never did I receive a message back from their support. I tweeted them, emailed them, called them, went on their skype support nearly every other day, and NEVER got a single response.

pressonshop
United States
3 months using the app
Webkul Software Pvt Ltd replied November 11, 2020

Hi, This is to express my deepest concern over the dissatisfied experience that you had with the Multivendor App.
As we could check you have contacted us almost 3 months back and we have responded for your queries then, refer : https://tinyurl.com/y3nkvhqx
Please respond to the support email sent now, so we can check the emails that you created, as we have not received any new email from your end.
Regards,
Team Webkul

Edited November 19, 2020

I would give minus stars if I could! Unfortunately, I have been charged for 2 months now and gotten nothing done.. The app is waaay too complex and there is no straight forward explanation or help... I have asked for a refund and they will not provide, which is quite unfair... If I had my time again, I would 100% NOT choose this app/provider... Be very cautious!

MOVEMAMI
Australia
3 months using the app
Webkul Software Pvt Ltd replied November 19, 2020

Hi, I think its quite unfair to write negative review just for refund. You have emailed us asking for refund, even threatened us to leave negative review if we didn't refund. You have used the service and still you are using it, this is why you have been charged. And as per Shopify Policy, we cannot trade for the reviews, this is the standard practice that we follow that we do not trade for the reviews. We would have surely provided a refund, if the charges are inappropriate.
You have all the rights to share the review, but if its about the app experience then it would be better. It shall also benefit the other users interested in the app.
Having said that, I would like to talk on the point you mentioned about the app being complex. The app is configurable to a large extent, as we have tried to make this fit for various businesses and more than thousands of users are using this currently. So, it might seems complex to you, as there are many options in the app but these are created so the app fits to almost every business.
As per our record, you have not requested any kind of support from our end. The support team is very responsive as you can even check from the positive reviews also.
And still the team is willing to help, if you need help in using the app at any point of time.