Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming single vendor stores into multi-vendor marketplaces. They praise its advanced inventory management, customizable settings, and user-friendly interface. The app integrates with platforms like Stripe for easy payment processing and is noted for its wide range of functionalities. Merchants appreciate the responsive customer support and find it particularly useful for selling digital assets.

May 22, 2017

Fantastic app!!! The support and service Webkul provide has been brilliant. They have definitely helped me in adding functionality to my website. I cannot recommend this enough

Babies Bazaar
United Kingdom
About 2 months using the app
Edited August 7, 2021

Please read my review and response to developer's reply below. I want to take my time to write a review here about a very serious issue that can cause financial loss to many app users here. This app is very dangerous. The app is showing the total due amount to sellers more then what I suppose to owe. There is no way to tally the amount due to the seller. It does not show which orders are included in the total due to the seller. I have to check manually each order to figure it out. I found out that the total due is showing more than what I suppose to owe. I brought this issue to the attention of the Wekbul support team. I requested multiple times to talk to a higher authority to fix bugs. So far, there is no satisfactory solution. Please be very careful if you are using or planning to use this app. Keep an eye on the Total due to the seller. Make sure it is showing the correct amount otherwise you will end up paying more to the seller. I will update this review if their team comes up with a satisfactory solution. 08/07/2021 : Update to Developer Reply below: This is the best example of blaming me instead of carefully checking issues and apologize. Changing app settings should not affect past sales. Changing prices on Shopify should not affect past product earning. If the seller sold in past $100 item then I owe $100 for that order. if the price is changed in the future to $1 Million on Shopify end then I should not pay him $1 million for past order of $100. You app is still showing total due more than price changed in Shopify. I request you to check carefully entire ticket and discuss the issue before replying here.

Daily Deals Wonder
United States
About 2 years using the app
Webkul Software Pvt Ltd replied August 7, 2021

Hi, Thanks for the review. But as we have checked on your store the issue is not with the app, you made some configuration changes after the order has been placed. Also you are making price edits to the products from the store, and then you are not syncing them to the app which is why the seller earnings differ as the product price is different in the app, as you have not synced the changes. We always recommend making product edits from the app, this way the chanes are synced automatically to the store.
The contact team is trying to get in touch, please do respond so we can explain more to you and clear the confusion.
Regards,
Team Webkul

May 19, 2020

Amazing APP, communication with the developers is good, they answer all my questions on time. I highly recommend this application.

TechCaban
Nigeria
About 2 months using the app
Edited January 22, 2021

The Useless Pancreas - a marketplace for Type 1 diabetics. It does take some time and patience to understand how the software works, but the app itself provides a number of great features and customizations. On top of that, support from Jyoti has been top-notch. Quick replies and great service! Thanks to the Webkul team for developing a very robust multi-vendor program and layering in wonderful service!

The Useless Pancreas
United States
About 2 months using the app
January 17, 2018

Good shopfront, faily easy to use.

Metropolisaustralia
Australia
About 2 months using the app
June 10, 2020

Multivendor marketplace by Webkul is a solution to all my needs. It helps to save me tones of money and time. Very professional and attentive support team. If I have any questions, fixes etc, they always help me. Thanks to them I will launch my project so soon. Thank you Webkul!

Vendoor
Israel
About 1 month using the app
December 23, 2015

Thanks, very easy to install this app.
And great customer service.
Victor

Zanlea
Spain
About 1 month using the app
January 31, 2018

Great App and even better support.

Yindee
Thailand
About 1 month using the app
Edited July 27, 2017

For me, for its price... This is the best multi vendor app so far on Shopify. Not just the app. The support [ Nitika Srivastava.] has been amazing in their swift responses and help anytime they are needed. If you are looking to create a multivendor app. You just found it Get the App. - www.marjose.com

Madera Ph
Philippines
About 1 month using the app
Edited June 29, 2020

We uploaded this app, but have major issues with the multivendor shipping. We've reached out to them for over 1 month now, and they are very slow to respond and still have not given us any solutions. Our business is suffering from this and we have not had any help or support. There is no one you can speak to, and they take forever to respond back

-----
Part 2:
Webkul will only allow you to book a live chat for 20 mins. Once you reach the 20 mins time, they will tell you straight that you already reached the time allocated to you and you need to book another slot. Also, the booking confirmation is late.

Webkul needs to improve its support to its customers. Please stop advertising that you provide 24/7 support. That's not true.

We have raised more than a dozen support tickets so far because we are facing a lot of issues and limitations with the app.

Kinzzi
United Arab Emirates
Over 3 years using the app
Webkul Software Pvt Ltd replied June 7, 2020

Hi, Thank you for the review.
Please excuse for the less satisfied experience with the App. But as I can check from the support tickets, the team is trying to help you in all the possible manner.
We even had multiple one to one sessions, so we can solve all your issues, if technically feasible.
Get in touch with the support team as they are waiting for your response.