Overall rating
Counts per rating level
  • 78% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
January 3, 2023

The app works to its purpose. The support team is great and always very fast to answer.
Nonetheless, it gets 3 starts because I find it a bit rigid and any addons that you could use have an extra cost, which makes this a super expensive app.

Pont Bazar
Time spent using app: 3 days
Edited January 30, 2022

still some images are not syncing on my store, please provide urgent solution for this as soon as possible

Time spent using app: 7 months
Webkul Software Pvt Ltd replied January 28, 2022

Hey, Thanks for the review !

Please be informed that, We're replying to all your support tickets.
To check the replies, Please login into the UV desk ticket system via this link: https://webkul.uvdesk.com/en/customer/login & check the replies on the tickets.

Enter your email ID & then reset the password. This way you can access all the tickets which you have raised. Please refer to the tickets for further communication.
Please feel free to connect in case of any queries. - Team Webkul

Edited June 1, 2021

it is a complete marketplace solution ,however it has a lot of bugs and the customer service is abysmal

Time spent using app: Over 1 year
Webkul Software Pvt Ltd replied June 2, 2021

Hi, Thankyou for the review.
We are trying to reach you via email, please do respond to the same. Also we have checked our logs and have not found any support ticket or email from your end regarding any bug or for any support.
Please connect to us and allow us to help with you with your queries.

February 8, 2021

My rating is based on few day trial period. I am not reviewing app functionality once it is opened for business. Main reason for leaving 3 stars is due to the fact that there were errors in Sellers profile page. I hade to take number of screenshots for them to fixt it. Truthfully, as I was testing PRO plan and this should not happen. From shop owner point of view, the last thing you want is to waste your time finding errors and sending screenshots. They were happy to fix those errors, but they should not been there in the first place. This is a basic level and I would advise you to improve this. I found customer service to be helpful. Replied reasonably quickly and helped with my enquiries. Also expect to deal with coding. They helped with adding/removing codes to install the app, so that is great. There were few things I was not ok how they were displayed on Sellers page, for example some of Search and Filter boxes were different sizes and it just did not look nice and it looked cheap. For that I got answer I would need to change codes myself or pay them extra. I general, it looks like you can achieve a lot with this app as there are a lot of functions. Expect to pay more than the PRO advertised price as if you are looking for a full marketplace you will need to add their other apps and there is an additional charge for that. Again, i can only say about my experience while i was testing the app.

United Kingdom
Time spent using app: 6 days
Webkul Software Pvt Ltd replied February 8, 2021

Hi, Thanks for the review.
Let me address the points one by one :
1) Seller Profile Page - There are ample of themes available on the store, so there can be a possibility that the seller profile page might not work well with some of the themes, but that is not an issue, this is something that is due to the variations in the theme developed by different developers. And few of the issue was on ipad were taken care of very soon.
2) Apart from that there were no errors reported, all that you require was some changes on the page, and for that the team has told that about code for the page and you could do on your own.
3) All the basic marketplace feature is included in the app, but if you need some high end features, then feature app is needed. We can easily increase the app pricing and can add all the add-on features as mandatory part of the package, but we have kept the app pricing as low as feasible and have provided easy plug and play options, so you only pay for the feature you are using, not for some high end package, which is of no use to you.
We are looking forward to helping you with the App, please contact us from the Support details mentioned on the page.

December 18, 2020

I'm happy with the App because of the depth and width of topics it covers and the unique options that no other app offers. Every time I create a ticket it is tackled by a knowledgeable team who would not rest until it's resolved. Sometimes there are features that are not useful for my store and I have to disable them. I gave 3 stars because the app might seem too technical or some features are complicated to set and could be improved.

El Plaza.ca
Time spent using app: 7 months
Edited August 26, 2020

My initial 1 star rating was a bit impetuous because in "my personal" opinion they didn't explain things clear enough, mainly the app on its own does NOT sync with any apps, which it seems to claim in BOLD letters, Shopify or otherwise. If you want to Sync with Shopify stores it's an extra $40, if you also want to sync with WooCommerce stores it's another $25, etc... The app does somethings well, I particularly like the sellers page for what I'm trying to do. The part where I find the app falls short is the manual creation of inventory items, it's a bit clumsy and I think there should be a greater emphasis on making the guest-sellers items fit into the host MVM shop instead what it seems like a pararllel inventory organization, for example I think it would make more sense to be able to use "product types" and "product tags" from the host store (MVM) instead of having to enter new ones in MVM.
I would like to point out there customer service is very responsive, they should get credit for that.

Time spent using app: 9 days
Webkul Software Pvt Ltd replied August 26, 2020

Hi, I think there is some confusion as everything is listed clearly in the app description. The support team is in touch with you.
Looking forward to help you.

Edited April 27, 2020

The Plug in seems to be very mighty but not flexible regarding the implementation into themes. I am searching for liquid snippets to integrate seller infos seemlessly in my own seller page templates. I can use only 4 seller page templates and they aren't very appealing and they don't fit in my theme at all.
To be honest I expected more control over the design. Because Shops look very differently these days. Hopefully we will find a way to integrate everything to our needs.

Maybe everything is customizable but then you urgently need to update your documentation for theme developers.

Du und deine Maske
Time spent using app: 5 months
Webkul Software Pvt Ltd replied April 28, 2020

Hi, Thank you for the message.
In the app, we do have provided the merchant full control over the design of the seller profile page, with the option of editing the code for the page. So, you have almost full control over the seller profile page.
In case you need any help, then please do respond to the support team emails and they will assist you with the same.
Team Webkul

December 5, 2019

This app has true potential however there's still several outstanding items that make it not perfect. Then, when you try to figure out these issues and reach out to support you are responded to with a boilerplate response that links to an article that you've already read and didn't help. Support needs some real improvement before this app can work for larger stores like ours.

United States
Time spent using app: About 1 month
August 15, 2019

I used the app for a day before it became too frustrating, The tabs didn`t work properly and I couldn`t access many parts of the dashboard. The app itself looks wonderful, but the functionality isn`t smooth, and imo needs work. I will come back and check again in 3 months, but at this juncture too pricey given the risk.

Sketch School
New Zealand
Time spent using app: About 18 hours
Webkul Software Pvt Ltd replied August 15, 2019

Hi, Thank you for the review. We express our most sincere concern in knowing about the issues, so that we can assist you accordingly, as there has been no such issues reported in the app and neither occurred while testing the app. So, it would be really great if you could let us know the same, as the support team is trying to be in touch.
And the App pricing starts from 10$ USD per month, and in this you get ample features, with unlimited sellers and unlimited products added via the app. And you even get free support for the app installation and after installation support too.
Please get in touch with the support team so that we can help you in every possible way.
Thanks & Regards,

February 1, 2018

Awaiting response ..before making a testimony

United States
Time spent using app: 4 months