Overall rating Based on 199 reviews
Awaiting response ..before making a testimony
I'm re-evaluating this APP. Comparing to what Marketplace BOLD offered. The past week was pretty rough but after my recent complains on the review Multi Vendor Marketplace send a more professional staff "Pratik Kumar" and he solved most of the issue in less than 30mins.
Comparing APP.. I like to use Shopify because in the long run for a staff like me.. Even company decided to fire you.. The company still under your partnership referral.
Multi Vendor plenty of features and functions but the company is all based about profits. Even to get a client website to look standardized or sync with theme will have to pay the extra customizing charges. Which are adding a few CSS and creating DIV. Add to that we are paying you monthly fee for using your APP. When i can go to https://multimerch.com/pricing/ and pay a fix amount for a cheaper cost.
Before you can even market your APP you're trying to rob your clients.. Good idea for marketing.. No wonder too many APP company out there never make it. Shopify is not some Envato, WP or Opencart platform.
Shopify is for you earn as a APP building for long term. Monthly getting paid consistantly. Not a one time off fee and it's over. Do you think charging your clients just to get the client page to sync with the theme is adviceable? This is where you lose out.. I rather go Multimerc or Marketplace since they do everything for me to even help me with sync the theme together. Why? Because they want me to be their client for many years to come.
Really the best app! Would love to see less request and quicker response so won't slow down our site. Currently, it is the slowest app on our website. :(
Some miscommunication at the beginning but now I am receiving good support from Nitika.
After my review, they have been a lot better at responding to my emails. I thank them for that. They fixed the error and other errors that I asked of them. I will give another update as soon as I fully test this product. Thanks Nitika.
A REAL REVIEW... PLEASE READ
This product has a lot of potential but the customer service is very lackluster. I have been asking specific questions only to receive one sentence answer if any. I can only imagine what would happen if one of my sellers had an issue that I could not fix. They would have to wait at least 2 days to get an answer meanwhile I could be losing money.
Potential of this product is awesome but the customer service is horrid.
P.S. I still need help so if Webkul is looking, when I log in as a seller and try to view the seller's profile page I get "page does not exist" error. How do I fix that?
Server slow.. layout difficulty
Some functions are great but other still lack of development. $30/month for this is a ripe off.
1) App seems Good to be improving as days are passing.
2) Support sometimes understands requirements and does an excellent job
3) Mixed rating with consideration of app, its support and Our experiences.
4) Ticket, Complaint management systems seems to be lacking in package.
Butter On The Table
User interface is pretty difficult to navigate. Installation is not simple and once it is installed, there's not a lot you can do to customize it. This needs work.