Translate store ‑ GTranslate

I used the apps for few weeks. The app has a bug with the checkout page. I wanted to get the checkout page to match the language of the site, with no success. For example, I wanted a French checkout page for a French website, and an English checkout page for the English website, but GTranslate failed to do that. I reached the support multiple times, and also spoke with the deputy CEO as well, but they failed to resolve the issue. Waiting time from the support is very high (can take weeks), and they will do everything they can in order to avoid give you support. In general, the app is failed to provide basic translation services, and the support team is totally nonfunctional. Won't use their service again.
UPDATE:
1) I was using the paid version (not the free version, as mentioned in the CEO response)
2) I spoke with Rafael, the deputy CEO, and not Edvard, the CEO (sorry for the confusion).

Online customer service ASHKHEN is helpful, but the app is not that user friendly...lots of bugs that users cannot even edit by themselves...

app performance decent, but like every other app you might have to work on improving some translations but if you need help with that good look finding a rep that is actually willing to help you and not just send you articles, not even mentioning that they take longer to answer than any other app i have worked with

Manual customization removed, the whole code is now messed up, therefore the upper part of our website, and now we need to to contact support do to any change... that what we were able to do ourselves a couple of months ago.

I was not satisfied with the app. Despite trying countless times over the years to find solutions to make it work for us, it has always been a struggle. The support is cumbersome and only partially helpful. They don’t fully engage with solving the issue. The most they do is send follow-up emails, but ultimately, they don’t provide the help you need.

First impression is that the translation needs to be adjusted a lot. So far not very happy with the result.

The agent I talked to (Vahan) about a technical problem was very helpfull and fixed my tecnical issue.

Not translating right. After I have uninstall this app, it was not properly removed, do not install it!