G | translate

Great app for affordable price and great support. I faced an issue after changing my website theme. But, the team resolved the issue very fast.

there is a trouble when i choose translate to Japanese, it shows that Safari cannot open the webpage because the server cannot be found. Can you solve this problem for me? Thanks:) Elen solved this problem for me !

I installed it before in a free version and skipped to another app with a different approach. No i switched back to gtranslate with a bilingual paid plan. So far i am happy. if there were two translations included it would we best !! Support is fast and willing to help you. I talked to Ella and she helped immediately. Thanks and waiting for the second translation XD

Amazing customer support, especially Ella from their customer support has been very helpful lately as I had some smaller issues that I was not able to sort myself. Together with their development team they have made some small adjustments in the code so the widget is positioned correctly on my store. Thank you again for your quick and great support.

Excellent app, it saved us lots of time and money. The translations have their faults but acceptable.

Ashkhen, Susanna and Ella are a great team, very kind, quick and helpfull. Big thanks! I highly recommend.

really nice app, but i cant change the flag color , all is in black and white and i want the color flag

Useful app, recommended. Great customer support. I had some issues with the placement of the widget at my store, Borya solved that problem. Thanks.

UPDATE August 13, 2020: One week later and Ella still didn't fix the problem. However, the Deputy CEO emailed me and said he'll get someone else today to assist me. He gave me Suzan. It took Suzan 20 MINUTES TO FIX THE ISSUE TODAY. I'm happy with Suzan's help. The problem is finally fixed thanks to Suzan. If you ever need support, don't ask for Ella. Ella said it takes her hours of her life to fix the problem whereas Suzan fixed it in 20 minutes! Ask for Suzan! Thank you!

Original review August 6, 2020:
HORRIBLE CUSTOMER SERVICE. THE REP IGNORES YOUR REQUEST FOR SUPPORT AND LIES TO YOU. I used this app to help me translate my website. I did not like how the widget blocked words on my website so I reached out to ELLA from GTranslate for support. I chatted with Ella and asked her to fix the problem. She ignored my request for assistance. So I reached out again for help. Ella THEN responded to me and asked for my permission to collaborate. I gave her access and waited. One hour goes by, NOTHING. 3 HOURS GO BY AND NOTHING WAS DONE. I asked her what is taking so long. She said she's fixing it and I should just keep waiting. So I logged into my shopify dashboard settings and looked at the activity log for the collaborator account. THERE HAD BEEN NO ACTIVITY SINCE 11:30AM. It was 5:30PM. So THE WHOLE DAY, ELLA WAS LYING AND LEADING ME TO THINK THAT SHE WAS FIXING IT BUT SHE DID'NT DO ANYTHING. THE WIDGET IS STILL BLOCKING WORDS ON MY SITE. BAD CUSTOMER SERVICE! RUN AWAY FROM THIS APP!

This app works wonderful! We had to ask to get some help to integrate it with our website, Borya helped me and now it looks seamless. Thank you so much!