G | translate Shop Translator

They don't want to help you, they bring you codes and tell you do it yourself.
all the idea in shopify is to minimize the use of codes.
and it makes you page slower

Worst app I have experienced so far.. This might have caused Thousands of dollars in missing revenue I have launched a french campaign on the french market and spent money on a french influencer. Therefore, I was getting lots of traffic, lots of add-to-cart but o sales....someone recommended that I download the better-replay app and OMG. Ive been able to see what was the issue cause I was being able to see what my users were seeing : - Bugy translations - every elements on the cart page went totally nuts and keep moving all over the place like if the user's PC was being hacked live - All the prices increased from 19.97$ to 19997$ - the add-to-cart button keep switching constantly from english to french and couldn't make its mind AVOID IT AT ALL COSTS !

I used this App for about 2 months. The customer Service are very slow and take all the time to answer questions. Application is really bad, the widget did not stop bugging. Flags appearing by itself. The language selector is not easy to integrate, specially on Tablets. They start accusing Shopify Theme. They almost made me spend a lot money on a experts for their own language selector. I have lost time by asking community help, a developper on the community came to confirm what Shopify finally told me. It was the App issues. The selector was stuck on the next section of the page on cellphone view. And instead of scrolling down, I end it up with a selection which was hiding the selector by itself. And at the end no languages could be selected anymore from the language selector. It was taking time to switch from a language to an other. To top of it. I ended up with all the texts on my website flashing back and forth from English to French once I decided to remove the app. And guess what? The customer service was denying their responsibility in this matter while I have a video of it, video that wish would have liked to share with you on this review, but Shopify does not allow me because no attachment field provided.

Can't remove from store. Unistalled and the widget remained. Support works 9-5 Mon-Friday so basically stuck with it for 3 days

WARNING!!! NO EXPORT FUNCTION AVAILABLE IF YOU DON'T WANT TO CONTINUE USING THIS APP! They steal your translations and keep it! Use other APPs!

The answer of the APP developer (export possible) is obsolete. Support of GTranslate answered that there is NO export function. This APP is dangerous. Even support doesn't know important things. We recorded the conversation for proof.

Take care! Shopify customers are tricked by the payment possibilites. You have to pay MONTHLY the higher rate even there would be a possibilty to pay YEARLY through the Shopify system. Not fair! Other Apps offer better prices with yearly payment. Customer service is not like we are used to (if the company gives wrong information on their pricing page, they have to give better price, it was their mistake!).

Reply to reply of developer:

Please inform Shopify customers CORRECT on your PRICING page and inside your Q&A. I stated this to you already - but you didn't care about that - so you want to mislead Shopify customers again. How awful!

UPDATE: Server overload by GTranslate. Our sites were not reachable! Not very serious service. Hopefully better. Look for other Apps ... there are sure better ones.

Customer service amazing before buying the app. Later when we changed the theme and need them the most to have a perfect website launch, we are waiting 6 days (and counting...) without a solution for our website. Simple task to transfer the customization from the old theme to the new one. Unbelievable.

Worst translation app ever!

I highly recommend do not install this app. There are bugs and issues everywhere. I will name a few:

*Translations keep changing randomly even if auto-translate is turned off.
*Translations don't save.
*You need to know HTML tags/coding when changing translations
*Translates are horribly wrong and nonsense (for example "blog" is translated to "timewebing" in my language. Twitter is translated to "Singing while diarrhea"
*Support begs for 5 start review all the time after making changes that are bugged the next day
*Support admits that there are problems and bugs (they see that their own edits disappear but they don't know why).
*URL translations are not working...My translated website links were broken for 3 days (lost many sales because of that). It took 3 days to fix the problem.
*Support is promising to fix problems and help and then disappears for 2 days and another assistant has to take it over and I have to explain the problem from the beginning.
*I don't want to even know what that bugged app does with users SEO and code.

I really even don't understand why this app is allowed in Shopify. It makes Shopify's overall experience very bad.
*Worst UI/UX I have ever seen

I have been building different websites for many years and I have never seen anything like this.

What this app has done has been to scare away all my clients and make me feel ashamed. This is because he has translated into Spanish the names of the people who wrote reviews with swear words such as "bitch", "shit", "Damn it", "North", "Arkansas", "British car club" "Law degree" ... ?????. and other words that had nothing to do with a person's proper name or nickname. It also changed me and deleted all the icons at the top of the page. It was a total lack of control and until I realized this error a few days passed. When I brought it to the attention of the GTranslate customer service they told me that they could fix the icons and it is true that they could be seen later. But with the other thing that was really more important, he told me that if I didn't use the paid version they couldn't fix it.

I change my review to 0 stars, in one month these guys have put 2 serious bugs on my website, making it impossible to order through the french website (which is more than 40% of sales.)
They are not even notifying you when there is a bug, you have to check every page of your shop every day to be sure it's working with their service. I truly not recommend this app, it's not reliable.

Until someone creates an app which translates from Google as they do, you have to be with them... After that I strongly believe they will not have any customers left. I had troubles with updating only one wording! The customer service person told me to go to paid plan. Yes i did... And then nothing changed. I told them to delete url s they created. They did nothing... What they only say is paid plan paid plan bla bla . Nothing changes in paid plan!