G | translate

Ripa was super helpful and made installing the app a breeze. Looking forward to serving pages in different languages. Thanks!

Absolutely incredible customer service! Developer Tigran from Gtranslate has been very helpful with all sorts of minor translation-tweaks to our highly customized site. We totally recommend this app based on the customer service alone.

I wish it had a few more features, e.g. proper language codes for sub domains, the possibly to tweak translations before launching new language, etc.

Great help from Ella, she even looked through my website and fixed problems I did not know I had :), very helpful!

Still getting to know the app... but the live agent EDVARD was AWESOME!!!

Used the application to translate my shop in several languages, overall works good, edit is required though. Technical support is amazing, Ripa helped me to fix an issue within several minutes!

It is a good and affordable translator. some things are translated by letter but the most of the translations are correct.

Great app. I just wish it would be a little more user-friendly when it comes manual edits. However, the great chat option is compensating and very helpful. Ripa was outstanding in meeting my needs.

I'm very thankful to Lilit, she's very nice and helpful, helped to solve a very tricky issue in a short time:)

Good app, some things are not clear to me in the app but therefore at least it is not pricey. I have received very good top notch support by Elen.

UPDATE August 13, 2020: One week later and Ella still didn't fix the problem. However, the Deputy CEO emailed me and said he'll get someone else today to assist me. He gave me Suzan. It took Suzan 20 MINUTES TO FIX THE ISSUE TODAY. I'm happy with Suzan's help. The problem is finally fixed thanks to Suzan. If you ever need support, don't ask for Ella. Ella said it takes her hours of her life to fix the problem whereas Suzan fixed it in 20 minutes! Ask for Suzan! Thank you!

Original review August 6, 2020:
HORRIBLE CUSTOMER SERVICE. THE REP IGNORES YOUR REQUEST FOR SUPPORT AND LIES TO YOU. I used this app to help me translate my website. I did not like how the widget blocked words on my website so I reached out to ELLA from GTranslate for support. I chatted with Ella and asked her to fix the problem. She ignored my request for assistance. So I reached out again for help. Ella THEN responded to me and asked for my permission to collaborate. I gave her access and waited. One hour goes by, NOTHING. 3 HOURS GO BY AND NOTHING WAS DONE. I asked her what is taking so long. She said she's fixing it and I should just keep waiting. So I logged into my shopify dashboard settings and looked at the activity log for the collaborator account. THERE HAD BEEN NO ACTIVITY SINCE 11:30AM. It was 5:30PM. So THE WHOLE DAY, ELLA WAS LYING AND LEADING ME TO THINK THAT SHE WAS FIXING IT BUT SHE DID'NT DO ANYTHING. THE WIDGET IS STILL BLOCKING WORDS ON MY SITE. BAD CUSTOMER SERVICE! RUN AWAY FROM THIS APP!