The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Until someone creates an app which translates from Google as they do, you have to be with them... After that I strongly believe they will not have any customers left. I had troubles with updating only one wording! The customer service person told me to go to paid plan. Yes i did... And then nothing changed. I told them to delete url s they created. They did nothing... What they only say is paid plan paid plan bla bla . Nothing changes in paid plan!
I used this App for about 2 months. The customer Service are very slow and take all the time to answer questions. Application is really bad, the widget did not stop bugging. Flags appearing by itself. The language selector is not easy to integrate, specially on Tablets. They start accusing Shopify Theme. They almost made me spend a lot money on a experts for their own language selector. I have lost time by asking community help, a developper on the community came to confirm what Shopify finally told me. It was the App issues. The selector was stuck on the next section of the page on cellphone view. And instead of scrolling down, I end it up with a selection which was hiding the selector by itself. And at the end no languages could be selected anymore from the language selector. It was taking time to switch from a language to an other. To top of it. I ended up with all the texts on my website flashing back and forth from English to French once I decided to remove the app. And guess what? The customer service was denying their responsibility in this matter while I have a video of it, video that wish would have liked to share with you on this review, but Shopify does not allow me because no attachment field provided.
If I can write a negative star review for the G Translate support I will. The app has various problems, on which their Support is completely unhelpful 1) Incompatibility with Shopify's sitemap URL structure, resulting in all local language URLs being wrong on the sitemap, which is bad for SEO. I had to use a complex workaround. 2) Auto switch to browser language - it does not work, and their support is completely unhelpful, to put it nicely 3) Related to #1, with GTranslate each language will be a different subdomain, resulting in Google itself deeming every language as separate websites, which is terrible for SEO If you don't care about SEO and auto-switching to your customers' languages this app works fine. But you do, stay away from it!
Doesn't work well at all! until they don't find a solution to integrate with Shopify perfectly this app is a fail. for those who want to sell outside of the US choose an app the Shopify supports.
Unfortunately, I had to uninstall this app. It was causing loading issues on my site. The developer says this is not the place to post results coming from Mobile-Friendly Test/Google Search Console, so I'm removing the resources that couldn't be loaded because of the app. And BTW, I don't want "SEO advantages" as the developer states, just an app free of bugs and glitches that negatively affect the performance of my site.
In our free version there are no SEO advantages, so our resources are blocked for search engines and you simply see that warning message, which is by design.
If you want to have SEO advantages you will need our paid version.
UPDATE: To uninstall properly, read our manual: https://docs.gtranslate.io/en/articles/1349919-how-to-remove-gtranslate-app-from-shopify
UPDATE2: As explained, we do not allow search engines (like Google) to load the mentioned resources. The translated version cannot be indexed in the free version. It is not a bug, it is just a message that warns you about the situation and should not be treated as error, it is an information for you.
I think you are misinterpreting the message you are receiving from the Search Console, if you would like to talk more about it to clarify the situation, please feel free to contact our live chat. If you need help uninstalling GTranslate and the manual I have sent to you does not help, feel free to contact our live chat and we will help.
You can read more about blocked resources here: https://developers.google.com/search/docs/advanced/robots/intro
"You can use robots.txt to block resource files such as unimportant image, script, or style files, if you think that pages loaded without these resources will not be significantly affected by the loss. However, if the absence of these resources make the page harder for Google's crawler to understand the page, you should not block them, or else Google won't do a good job of analyzing pages that depend on those resources."
Great app. Very bad support. I'm not able using my multilingual store at all because menu it's impossible to translate at now... I'm very frustrating about it
I wouldn't recommend this app for website translation solution We moved from WEGLOT to GTranslate for a more cost effective solution. The support at GTranslate haven't helped get either of our 2 sites over the line. Lots of Canonical issues & Href issues causing errors in search console. Their technical support just keep telling us to wait but were in no idea when this will be solved. Our traffic has dropped over 70% since moving from Weglot to GTranslate. Were hoping they will solve this other wise we will have to revert back to WEGLOT will take another few months to reindex. My opinion is to use WEGLOT until they get their app and support up to speed
Customer service is non-existent. They do not reply. App created duplicate pages, and we can't get rid of them even after deleting the app
First of all, I want to say that customer service is not great! I'm new in this business and she spoke to me harshly. Also, some sub-domain problems with shopify and i didn't like the experience. The interface is hard to manage.
First of all, this is not a free app at all, if you want to translate your page into other languages you have to pay for it. I am actually giving a 1 star because this is the mininum rating. I have been waiting for over a week to solve an issue with content translations and widget positioning, but everytime i´m getting the same message: "someone will attend and check your issue ASAP". They seem to have many operators as everyday i receiving the same response but from different operators, but nobody do anything to solve your problems.
Our app is 100% free and we also have paid features available.
I see we are working with you to translate some of your 3rd party apps and the process is not instant and takes time.