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Die App hat nach etwa einem Monat plötzlich ungefragt und ohne jeden Grund alle Bestellungen meines Ebay Accounts zu Shopify eingelesen und dann an mein Bestellsystem weitergeleitet, obwohl die Funktion in der App zum Import aus Ebay deaktiviert war.
Dies hat leider zu vielen Zusatzkosten und Fehlerbehebungsaufwand geführt.
Daher lieber Finger weg und eine andere App wählen!
Hi.Thank you for your feedback. We apologize for the inconvenience you experienced.
It's a core functionality of our app to import eBay orders to Shopify so you can fulfill all orders in one place. Currently, this feature cannot be turned off. However, we are open to discussing the possibility of adding functionality to allow you to select which orders to import.
Please contact us at support@multiorders.com or book a call with us here: https://calendly.com/multiorders. We value your input and are committed to improving our app to better meet your needs.
⚠️Shocking customer service by Donatas!⚠️
He uploaded an incorrect .csv file and made all of our shop inventory across multiple channels 0! This affected our sales as everything was showing as out of stock.
Luckily we had a recent copy of the inventory quantity so our staff stayed behind working hours to manually update the inventory for hundreds of products, as the integration sync can take up to a day to fully sync for bulk orders.
Had we not had the inventory report, it means you have to manually count all your stock again… and we have hundreds of thousands…
Donatas gave a vague apology trying to blame us, then started ignoring all of our messages.
Customer service was good in the past when Marius (the developer) actually cared for this business. I have been a long time customer for years… seriously disappointed!
Shockingly bad. Random disconnects, orders not passed to Amazon for MCF, MCF inventory set to zero in eBay and Shopify, tracking not passed from Amazon MCF to eBay.
Basically performing none of the essential functions reliably and costing sales and impacting shipping time metrics in the process.
poor customer service, was sold on this solution based on specific needs and functionality, spend a day setting it all up and chat to customer service to find out, no, they don't offer the functionality i enquired about. waste of a day of my time!
Hello, we do apologize for the misunderstanding. There must have been a miscommunication between with the sales team. Our support team tried to inquire further to find out who you spoke to so we could investigate the issue, but we had no reply from you on the matter.