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The best APP, and the best service,
first call, all that preiciso they help me fast and with high efficiency, best pixel app I've ever used thanks multipixel team
This app is absolutely amazing in so many ways. By far the best multi-pixel tracking app on shopify, and I've tried them all.
Impossible to cancel the subscription from Shopify panel, no clear information about it. I hope that company understand that this kind of trick make a horrible customer experience.
I'm truly sorry to hear about the inconvenience you've experienced with our app. I completely understand how frustrating it can be when things don't seem to work as expected.
First and foremost, I'd like to clarify that we promptly responded to your initial query. However, it seems our response might have inadvertently landed in your spam or junk folder. I apologize for the oversight and appreciate your understanding.
To assist you further, please note that all Shopify apps, including ours, can be uninstalled directly from your Shopify dashboard. Simply navigate to 'Settings', then click on "Apps and sales channels", and from there you should be able to uninstall the desired app.
If you require any additional assistance or have further questions, please don't hesitate to reach out. Kind regards - the StoreAddons Team
Don't install this app, does not work fine well (all pages don't fire) and it does not uninstall properly, letting some code in your store. A big mess!!! Developper says everything works fine now on my store. Let me tell you TRACKIFY worked for more than one hour to fix this bug with your app. ;)
Hey there, sorry to read that you are not happy with our app. We are very open with our support and have worked with several stores to ensure that our app fully works with their theme, we would rather that you are not disapointed and would be more than happy to work directly with you to ensure that it works with your theme so why don't you give us a chance to ensure full compatibility with your store? If, however you would prefer to move on then the code that needs to be manually removed is below
Remove {% include 'multipixel' %} from Theme -> Layout -> theme.liquid file.
.
Thanks,
Stef (Multipixel Product Director)
Used this app so I can use more than 1 pixel on my general store. Easily installed the app and had it all set up in minutes. Thank you!
this is the best app to use multi pixel. also, they have very good and quick support. Really appreciate!
The app doesn't track adds payment info and doesn't work well, the Only wast of time I will remove it now
Hi sorry AddPaymentInfo is not possible unless you have Shopify Plus. I’ll update our documentation to make this more clear. Kind regards, Duncan
Does not work this app. Please do not waste your time ! Bad quality support. Looking for another app !!!!!
Hi in order to receive support you have to contact us. We can assist and ensure it is working correctly. Kind regards, Duncan
The app was good, the only thing that could be better is a support live chat on the app, because the only way to contact them is by email
Thanks for your feedback - super happy you like the app and that it works well for you! And appreciate your suggestion for the support channels. We always aim to reply to all emails within 1 business day. Will take this suggestion on board as well, it's a good idea! Thanks - The StoreAddons Team
THE WORST APP EVER!
After installing it on my store I spent 2 entire days to make it work but it tracks only 20% of the events. It's very frustrating because the SUPPORT DOES NOT EXIST!!
I contacted them twice in that ugly form and they never replied. They don't even have an official website to make conversation faster.
Don't install this junk, tou will lose a lot of time with these unprofessional people.
Hi
Apologies for this. I have got to hold my hands up that this was a developer mistake not a support one.
The contact form was not creating tickets because we had gone over over agreed upon limit with our help desk software. We have reached out to our help desk software provider and I am putting in a fix right now to handle failures.
I agree that this is not to our standard.
In terms of the lack of events occasionally some themes require a bit of tweaking at our end to accommodate which we can assist with.
Best,
Duncan