Omtaler (716)
Raffiner
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Etter vurdering
I had to update my review because i don't know they say that i had installed the app before that why they charged me. but i know that i never worked with it so they did refund me. They did get back also for support but just not what i need for now. i need something easy to manage.
Thank you for the review and I am sorry for the unpleasant experience you had with our app. History usage shows that your first subscription started 5 months ago, on Apr 3, therefore when you subscribed the second time on Aug 31, the free trial had expired and the consent window must have shown a warning about the immediate charge when you initiated the second subscription.
However this must be irritating and you were caught by surprise. Apparently the warning was not clear enough and I have issued the refund for you.
For products to be synchronized, you need to create a feed in which you specify different feed settings including language, currency, targeted Google Merchant Center account, targeted markets and so on. Since you have not created a feed in your subscription, the app could not have synchronized the products across.
If you can give the app another shot we can help you create the feeds for multiple countries with all the languages and currencies of your store in no time.
Unfortunately, I cannot recommend this app. Although the product offers a free layer for up to 10 products, it fails to disclose that the feed cannot be published even if the number of products does not exceed the limit. Instead, users are continually referred to a paid plan, which is not transparent and can be misleading.
Moreover, I find it unprofessional that the app does not automatically remove granted authorizations on a user's Google account after uninstallation. This leaves sensitive data exposed and increases the risk of unauthorized access.
As a user, I expect clear and honest communication about the app's functionalities and limitations, as well as reliable data security measures. I suggest that the app developers address these issues to provide a more transparent and secure experience for their users. Until then, I cannot recommend this app.
Hello,
Thank you for your valuable feedback. We can see that you experimented the app for a few hours and have not contacted us for support. It must be difficult to take on all the complicated setups in such short time. Please do note that our support team is available via the message box on the bottom right corner of the app.
About the free layer, we have quite a number of clients that are using the free layer for a long time, some for a year and more. All features should be available as long as the included products fall within the free layer limit.
If you have more products than the limit, you will need to define the product group with a collection to limit the number of feed products. Then you should be able to save the group with the created feed without being referred to a paid plan.
The app only refer you to a paid plan if you are trying to save feed settings that results in feed products exceeding the limit.
The granted authorization removal feedback is spot on, thank you for bringing that up. Our developers are working on it already and we will update you when it is implemented in the next few days.
If you can give the app another shot I am sure we can address all the issues that you had with it.
Regards,
Updated May 14, 2023: The app now properly remove granted authorizations on users' Google account after uninstallation. It also display a message in upgrade dialog to inform end user that he/she is saving a settings that exceeds the Free layer limits (hence the referral to the paid plan). Free layer feed can always be published (unchanged).