Multifeed Google Shopping Feed
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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I tried this feed and could not get local products listed without errors. I contacted support and was emailed a canned response. I never could get a person to respond for help. I uninstalled and decided later to try again. Big mistake! I again had problems installing the feed, and again, support never responded. Both times, it was only after I uninstalled that I got a response. Please do yourself a favor and go elsewhere. There are better apps than this that work right out of the box with way better support.
Thank you for your review. Google Shopping is difficult to get right from beginning, so normally it takes some time to get the most out of it, solving issues after issues.
The good thing is that although feeds takes time to setup and optimize, once get right it really pay off with your ads performance (and sales). We like to think about the feeds as living things which need more care at beginning, and become more and more matured after each optimize iterations. We have gone through this process with many successful clients of ours.
In your case we had huge timezone between us, so our email replies probably did not meet your expectation. We would be more than happy to jump in Zoom meetings with you to resolve issues faster.
So if you want to give it another shot, please let us know.
This app is terrible. My GTINs randomly disappear from the feed, and I submitted a support ticket seven days ago but still haven’t received any response.
Thank you for your review. As we have explained it to you, by default the app filters the invalid GTIN values to avoid warnings from Google.
The GTIN expression can be edited to allow such values - which we have done it by your request. You might have noticed the warnings of "Ambiguous GTINs" from Google appeared, as a result.
As it is no longer an issue, we really appreciate if you can remove or update the review.
Thank you for your continuous support and best regards.
Told Multifeeds had relationship with another 3rd party shipping app and could tell Google that even though we use a 3rd party shipping app, that yes Google we have shipping set up but after 2+ months of back/forth emails with Taylor from Multifeeds app, nothing got accomplished and Google still only finding our 10 product test group on Limited basis. We lost a lot of sales during that time. Our last email to Taylor had well thought out detailed questions from our IT guy and Taylor's response was basically I read your emails and let me know if I can be of further assistance, excuse me he didn't even answer a single question. Too bad as we would have been a long time customer.
Thank you for your review and I am really sorry for the frustration.
There must have been some mis-communication along the way. I have sent you an email and hope that we can continue the discussion to sort it all out.
While the app submits the feed, the feeds themselves are not useful since they are next to impossible to edit and set up custom values correctly. What you get left with is a feed that is standard and the app itself is extremely hard to edit manually and make it how you want. After hours of trying, i contacted support and unfortunately they were no help. The company is one person and the support is no good because they offer no means of alleviating any problems and it seems like they are not well versed in English. I have since moved on to another app and the developer is not offering my any refund, although they say they do it to anyone who asks because I put this one star review. I do not recommend this app whatsoever because it has caused more problems than they have fixed.
Terrible Support. For the simplest issue, it would probably take me weeks to get started at the rate that they respond and quality of responses. It was a no-brainer with a competing product, which we are going with.
Hi Jeffrey,
It's David from Technical team. Thank you for the valuable feedback, and I am really sorry for the confusion. I sent you an email to clarify the issue in details. If you have any further questions please let us know.
Thank you and regards.
David
Unfortunately, I cannot recommend this app. Although the product offers a free layer for up to 10 products, it fails to disclose that the feed cannot be published even if the number of products does not exceed the limit. Instead, users are continually referred to a paid plan, which is not transparent and can be misleading.
Moreover, I find it unprofessional that the app does not automatically remove granted authorizations on a user's Google account after uninstallation. This leaves sensitive data exposed and increases the risk of unauthorized access.
As a user, I expect clear and honest communication about the app's functionalities and limitations, as well as reliable data security measures. I suggest that the app developers address these issues to provide a more transparent and secure experience for their users. Until then, I cannot recommend this app.
Hello,
Thank you for your valuable feedback. We can see that you experimented the app for a few hours and have not contacted us for support. It must be difficult to take on all the complicated setups in such short time. Please do note that our support team is available via the message box on the bottom right corner of the app.
About the free layer, we have quite a number of clients that are using the free layer for a long time, some for a year and more. All features should be available as long as the included products fall within the free layer limit.
If you have more products than the limit, you will need to define the product group with a collection to limit the number of feed products. Then you should be able to save the group with the created feed without being referred to a paid plan.
The app only refer you to a paid plan if you are trying to save feed settings that results in feed products exceeding the limit.
The granted authorization removal feedback is spot on, thank you for bringing that up. Our developers are working on it already and we will update you when it is implemented in the next few days.
If you can give the app another shot I am sure we can address all the issues that you had with it.
Regards,
Updated May 14, 2023: The app now properly remove granted authorizations on users' Google account after uninstallation. It also display a message in upgrade dialog to inform end user that he/she is saving a settings that exceeds the Free layer limits (hence the referral to the paid plan). Free layer feed can always be published (unchanged).