I downloaded this app so I would not have to input multiple addresses for shipping. The app would not allow me to create shipping labels for my orders... instead I got the message "shipping not required." The "support" desk responded with "well sometimes this happens - you should use GiftShip." WHAT??! A more expensive app - NOT guaranteed to work. How is this an appropriate or helpful response??!!
My store gets lots of large corporate orders. Before this app, I was having to manually create all the addresses myself. It has saved me and my team hundreds of hours of work. I had an issue setting it up, but the support was really fast and solved the issue for me. I even sent another email as I thought something was wrong, but I hadn't read something properly. The support was again really fast in responding, and really helpful. I recommend this app!
Multiship is a unique app on Shopify - doing something I have not found elsewhere. People give our product as gifts a lot and it's important to make shipping to multiple addresses easy. I thought I would have to compromise on that several times while making my store. But! Multiship has come through, and so has its staff. Enough so that I'm writing a genuinely appreciative review.
Bulging Gift Baskets Vancouver
This app has been on my store for months to assist in people ordering products for delivery to multiple addresses.
This app downloaded in about a minute. I actually went to my website and placed an order to 2 different addresses so I could experience what the customer will experience. It worked very fluid. I had concerns on how it would import into my shipping program. It separated the 2 orders (allowing us to include the packing slip for each address) and also kept the gift message I used on both orders. Just what I was looking for in features.
I requested 1 minor edit that had to be done by the developer and that was enlarging the font size. He did it the very next morning as my request was sent late the night before.
Bootleg Bourbon Balls
I have been using Multiship by Pix app with my Shopify store for awhile now and I have not been disappointed. I am a very small business, and the staff have always been considerate of my questions/concerns.
The customer service is great and the response time terrific, which is very important when your business is online, and you need a quick follow up. Recently, I communicated via email, with Kevin, and he promptly identified and addressed the issue, while explaining what was causing the problem. He added a snippet of code to my website, so when customers wish to use multiship addresses, the process is streamlined and customer friendly, and it separates the orders properly, so I can print the shipping labels for each different address. He even followed up to make sure everything was working properly, before closing the books on another satisfied customer!
My customers, report this is a easy feature to use when placing their orders and have overall been pleased with the experience.
Thanks so much Kevin and MultiShip Team - You are appreciated,
NEVER AGAIN PIX APLICATIONS INC!!!!!!!!!!!!!THIS APP SHOULD BE BANNED!!!!!!
Took us 2 weeks to install, but then I like people so I gave a chance.
1st Install, does not work - 2nd chance
2nd Install, does not work - 3rd chance
3rd install, this time by themselves -Gave collaborator access. Does not work!
4th Testing - Does not work and asked me to clear my cache - Does not work!
5th Testing - Ask for support again. Then support send me an email claiming that he was finally done fixing it and acording to him it did not work bec my site has a bad theme and that it its inevitable that due to java clutter it would cease to exist!
Support was RUDE and ARROGANT! Why?
Althought I apreciate his advise that I need to clean up my site as java sems to clutter due to install and uninstallation of aps, etc. BUt as a suport:
1. He does not need to RUIN the whole site just to install the APP. My entire website has product images, banners, texts from homepage to inside pages corrupted. All stopped working!
As a support, ther are other scenarios he could have done: A. Contact me and say, due to the current state of my site it might afect the performance or even file,script and 3rd party ap deletion, if he tried to fix the issue. Better have it fixed first and re-install once you have cleaned up your site's cluter, AM I RIGHT?
2. If you must push your brand to ruin other apps or in exchange collapse all function in the website, then you are no expert sir in fixing things, you are however, a DEMOLITION MAN!
3. By doing this to my web site, you have DISRESPECTED me by doing whatever you felt like without boundaries! YOu did not seek my opinion, you just got in, guns blazing and later claimed your app has been fixed!
4. In FINALITY, you have ruined my site and you have the arrogance to claim that you app has been fixed. I thought I had a consolation, BUT NO! I TRIED CHECKING THE APP AND STILL DOES NOT WORK!
NEVER AGAIN PIX APLICATIONS INC!!!!!!!!!!!!! THIS APP SHOULD BE BANNED!!!!!!
Great product. Was the only Multi-Shipping app we could find on the market place. Exactly what we needed. Tech team was responsive by email and helped get the code properly added. Thanks guys!
Something Borrowed New York
AMAZING SERVICE. Quick response. This app is EXACTLY what I was looking for. Even better than I anticipated. FANTASTIC!!
Easy to install and when there was one small error they were quick to help out and solve the issue!