My Easy Monogram , 48 条评论
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They have been very responsive to all of my questions, and even helped with coding so the products would look like I wanted in my store. They are consistently adding new inventory to appeal to more customers. And they've proven to be a great asset to my business.
Bad & inconsistent support! Running a business and making sure projects are completed on time is super important. MEM doesn't make it easy when they reply back once in a while, or completely ghost me, MULTIPLE TIMES. I simply wanted to know how my custom design was going, no response after multiple follow-ups. Nada.
Hey, we chatted a while back about these issues with you and apologized for anything that went wrong. We would love to work out anything else and make sure that your experience improves!
I don't think this is a good and user-friendly app & company. Do not waste time, not recommended for this app.
My customer ordered May 14th. It is still unfulfilled. And there has been no response in asking them to cancel the order and refund the money. Multiple messages trying to make this work, were not answered. Total fail.
**UPDATE: after reading the owners response I stand by my review. I never harassed anybody, used any fowel language or was disrespectful. I am a very apologetic person so I apologized if I came off rude for asking where my order was twice after my messages went opened and I responded. That was my first problem with this store. Then upon receiving the item I find that it isn’t even what was ordered it is 18 gauge instead of 16. After sending numerous messages for a day I finally got through to someone after sending a message on Facebook. I was not “kicked off” I uninstalled the app because I will not be using this company any further after this unpleasant experience. Extremely rude customer service, I ordered their 16 gauge signs and received 18 gauge. When contacting them I was told it was a supply issue. But was still expected to pay for 16 gauge. When I finally got ahold of someone after being ignored I was pretty much told ”oh well it’s a supply issue”, no resolution was given to fix the problem. Both times I have had to deal with customer service it is really long wait and they end up being extremely rude. Be careful and order samples before using this company.
We received this poor review because I had to kick this seller off of our platform for harassment. She was harassing our support team so aggressively that she even apologized later that day. She was refunded in full, even though our product was successfully delivered within the posted lead time. I will happily stand behind my support staff who work very hard for all of our sellers.
The My Easy Monogram App is easy to use, and comes with detailed instructions on how to set up and use the app. Outstanding customer service from My Easy Monogram. Always a quick reply to emails. Quality products and great support.
Great selection of customized home decor! Brad, Tance & Charlie have been great to work with and have personally assisted with working through some growing pains.
I absolutely hate leaving negative reviews, But this is warranted. I installed the app a few weeks ago and followed everything as instructed, Had an issue with items rendering, Contacted support for help, Was told by Brad a few times he would have the dev team look into it, Had to constantly reach out every few days and still nothing was done, Now if this is how they treat a seller how are they going to handle an issue with a customer.... removed products and app and will find another, Sorry guys, But you really need to improve , It's a shame too, you're products seemed very nice