My Easy Monogram

I hate leaving negative reviews, but this is the worst POD company I have dealt with. Impossible to communicate with customer service, you have to wait most of the time 24 hrs. for a response. I had an issue with a client that placed an order 02/07 for a gift for her husband. Still today 03/02 and the client hasn’t received the package and probably will not. On top of the order being late, now they say the post office didn’t scan the label so we don’t know if the order will arrive on time. Customer wants a refund and this company cannot process the refund because they have to wait 14 days to file a claim with the post office. I mean it looks like we are dealing with Chinese products. This is worse than Alibaba and Aliexpress together

Great selection of customized home decor! Brad, Tance & Charlie have been great to work with and have personally assisted with working through some growing pains.

I absolutely hate leaving negative reviews, But this is warranted. I installed the app a few weeks ago and followed everything as instructed, Had an issue with items rendering, Contacted support for help, Was told by Brad a few times he would have the dev team look into it, Had to constantly reach out every few days and still nothing was done, Now if this is how they treat a seller how are they going to handle an issue with a customer.... removed products and app and will find another, Sorry guys, But you really need to improve , It's a shame too, you're products seemed very nice