My Easy Monogram

Great selection of customized home decor! Brad, Tance & Charlie have been great to work with and have personally assisted with working through some growing pains.

I absolutely hate leaving negative reviews, But this is warranted. I installed the app a few weeks ago and followed everything as instructed, Had an issue with items rendering, Contacted support for help, Was told by Brad a few times he would have the dev team look into it, Had to constantly reach out every few days and still nothing was done, Now if this is how they treat a seller how are they going to handle an issue with a customer.... removed products and app and will find another, Sorry guys, But you really need to improve , It's a shame too, you're products seemed very nice

Half the orders were late. Their customer service is horrible. Great idea , Horrible Execution. I connected Ebay to my shopify and I had added some of their products. the first order their was a connection problem and we worked through it. Several other orders came in and they went through fine other than some being late. On one of my recent orders it showed up on Shopify but not on my My Easy Monogram so I messaged them and ask if they could put the order in the que to get produced while we figure this out. they get back to me 7 days later with "We do not support Ebay" no work around , No" lets get this out but in the future" Nothing. REPLY TO THEIR AUGUST 16th RESPONSE : As you can see Ebay is not the issue I complained about, it was their customer service and taking a week to respond, Yes the issue started with Ebay but the problem is how they dealt with it. they just dont get it. Re Ebay: It is offered on the shopify app along with other sales platforms so it is supposed to work. If your app does not work with other apps that connect to Shopify Maybe consider a disclaimer as I suggested to you in the messages that you dont respond too.