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They answer immediately.
Very kind and helpful customer service, sir Edmond in particular.
Thank you
I really like the idea of this app and would love to give 5 stars if this app can change few things-----
* More fashionable, trendy clothings
* More men clothings
* More stylish shoes
*****Most importantly, please add more stocks! A lot of clothings are either out of inventories or low in stocks!!!! *****
Overall, this app is pretty nice and easy to use. I would like to give it a try and perhaps establish a longer relationship as long as it can improve the things mentioned above.
We appreciate your feedback and giving our company and our APP an opportunity!
Regarding Lack of styles: We want to provide our members with merchandise that caters to a much more wider audience and merchandise that is in style, essential for every wardrobe and most importantly super affordable. We are also adding new styles every week to ensure our partners have access to new, affordable and quality fashion they can offer to their customers. With that said we welcome all feedback and suggestions from our customers, as one of our main goals is to offer a wide range of styles to our members that is both trendy and cost effective. At the end of the day our objective if for you not to just have access to our inventory but to be able to actually sell the items and make money.
Regarding Inventory stock: we have actually started in the past few weeks, stocking up more quantity per item and when we do restock an item we are stocking up more quantity there as well.
So we are both stocking more quantity initially when we buy the merchandise and stocking more quantity when we do restock the item.
Definitely keeping more qty on hand is a huge priority for us. Moving forward we will be definitely stock more quantity per style, so items are not selling out as quick.
1. CC WholesaleClothing Shopify App
It is easy to push items to your store.
Downfall-products sync every 4 hours, and items are always out of stock. The total inventory is very low, so I think they buy as needed. Synching should be instant and in real-time.
2. Customer Service
Customer service sucks!
-They seem to think customer service is replying to emails. It is much more.
-They don't address customers by name.
-The emails have lousy grammar and spelling.
-The emails are sometimes in two or three different colors as if they copy/pasted from somewhere else.
They don't answer questions. You ask three they might only answer one.
-They don't take feedback from customers well.
-I'm a successful store owner, and I refuse to deal with vendors that have no proper business and customer service etiquette
3. Clothes
-The products look like they are for thrift shop stores which don't match my brand, but I saw a few items that I'd like to add and see if my customers want them.
-I can't speak on the quality of the clothes. Do a google search and read some reviews.
-The variety of clothes is not that great for $29 per month.
-The sizing charts are generic. I noticed all of the size charts are the same, but they buy from different manufacturers. When I pointed this out to them, they told me I could return the item, and they've been in business for 15 years. In e-commerce, accurate sizing and measurements are crucial for a great customer buying experience. You can't provide a generic chart and just say well you can return it. The size chart should be accurate for every product. That response is what made me cancel my subscription plan and delete the app.
We appreciate your feedback and regret we were not able to meet your needs to keep you on board, in any case we do wish you lots of success with your business and hope to see you back with us hopefully in the near future. We would like to address some of the points you raised in your review.
1. Your comment about items ‘always out of stock’ is simply not true. We have over 4000 skus in stock ready to ship. With that said out of stock item do happen, but they are very rare, as we are stocking more quantity per style and restocking best-selling items multiple times a week, while at the same time adding 100-200 new styles weekly! Keeping inventory in stock for long periods of time is a very high priority for our company.
2. We apologize if we did not answer your questions in the matter you were expecting, customer service is a high priority for us and we take it very seriously, please take some time and read our reviews from other customers, you will see most of the positive feedback we have received has been towards our customer service. Our spelling and grammar may not be perfect but we will do everything in our power to make sure you get your question answered to the best of our abilities. As we have support available by phone, email and live chat!
3. Maybe the styles of the clothing we offer is not compatible with your business and your customers, that is absolutely fine, however our merchandise is definitely not “for thrift stores”. You mentioned in your comments our items are always out of stock, if the clothing we offer is “for thrift stores” I don’t think we would be constantly restocking items every week, because our dropship partners are doing a great job selling the styles we do offer. It is a priority for us to offer a variety of styles in our inventory including basic, contemporary, urban, edgy styles. We do our best to offer styles that will cater to a wide range of markets and audiences.
4. We believe the value we offer with LOW WHOLESALE PRICES, FAST SHIPPING, FREE RETURNS, NEW ITEMS EVERY WEEK, NO MINIMUMS, EASY APP/PLUGIN PROGRAM TO MANAGE INVENTORY is definitely worth the $29/monthly fee to become a dropship member
5. The size chart we provide has been a great source of reference for our dropship partners to offer their customers. We also list specific size measurements of the size the models are wearing as well for additional reference. We also offer FREE RETURN service for our dropship partners, in case the package your customer receives is not 100% satisfactory. Even with the FREE RETURN service we offer our return rate is only 2%, which is much lower than national average for ecommerce stores selling apparel.
Again we thank you for your feedback and your review, we wish you lots of success!
So far so good! Better than another app that is offered by Shopify. Great prices that allow you be competitive. Only thing i would change is how color and size title is loaded. It's loaded as 'Select Size' instead of 'Size'. This causes issues with loading to some sales channels. I have to manually fix each item. Also, you shouldn't load the MSRP prices as it makes it seem as if all items are on sale if I'm charging a lower price. I would like to see more urban styles for regular and plus size. Also would like to see more shoe selection. Once you have all of those things this would be my only source!!!
App was very easy to use in adding products to my store. I did end up uninstalling the app. My reasons for doing so were..............
-Lack of stylish fashions.
-Lack of stylish footwear.
-A majority of the plus style fashions are worn by models who are not plus size. Some of my plus size customers were turned off by this.
I would love it if they offered more urban styles. If the company decides to expand in the styles they offer I would definitely return. I do believe that this may be a good start for some companies just starting in the dropship industry. It's just that for me, my customers are looking for something more stylish and urban similar to the company I mentioned.
We appreciate your feedback and giving our company and our APP an opportunity
Regarding plus size clothing: because we have the same style in regular and plus we do one photo-shoot with our regular size model. This is simply a cost effective measure we have to take to keep our costs down so we can make sure we are offering the best possible prices on the products for our partners. But if we have an item in stock only plus size, we will than use plus size model, like we have with a lot of our other plus size clothing.
Regarding Lack of styles: We want to provide our members with merchandise that caters to a much more wider audience and merchandise that is in style, essential for every wardrobe and most importantly super affordable. We are also adding new styles every week to ensure our partners have access to new, affordable and quality fashion they can offer to their customers. With that said we welcome all feedback and suggestions from our customers, as one of our main goals is to offer a wide range of styles to our members that is both trendy and cost effective. At the end of the day our objective if for you not to just have access to our inventory but to be able to actually sell the items and make money.
Awesome customer service . respond in a very timely fashion if you have any issue . and they update their stocks pretty often
Hi thanks for your review, we really appreciate it!
Definitely not worth the install.
I apologize for your less-than-ideal experience with our installation process. To better assist you, could you please share the specific issues you encountered while using our app? Having a clear understanding of your concerns and the context will enable us to provide you with more personalized advice and information. Thank you for your feedback.
user friendly, products are good, especially if its USA based. i noticed sometimes stocks are limited.
Thanks for the review, we appreciate it!
We are definitely increasing the quantity of the products we carry, as the demand of our merchandise is growing. This is a huge priority for us.
I signed up and still cant get products into my store
I used their 14 day trial and and couldn't get products to upload to my account. I thought maybe I was needing to upgrade since it says that on their page. So I was then brought to another page where I was charged $126 and then SHOPIFY charged me $29.99 for their monthly service.
I still do not have my account working.
I have emailed several times.
I was charged $126.00 AND Shopify charged me $29.99 as well. my account is telling me I need to upgrade in order to use the services. I had a 14 day trial and every time I tired to add a item it wouldn't add to my store. NO ONE IS HELPING ME .
I am starting to think this is a fake company and im about to contact my bank.
I believe I was over charged and didn’t need to pay $126 and was fine with the $29.99 and even then your site is NOT working.
Someone needs to contact me
Also I have called their customer support number and it just goes to voicemail. and their "live chat" is always offline. I AM PISSED over this.
I will update if I hear from them but right now im about to call my bank and claim this as fraud and also report them to Shopify
I apologize if you were not able to reach us by live chat or phone, however every inquiry is responded to within 12-24 hours. We are definitely working on improving this time, as the demand of our service is growing we are adding/training more staff to our support team right now!
We have responded to your email regarding the issue with the APP, please check the fix noted in the email, if that is still not working, we would be more than happy to access your store and check for you.
If your purchase of the upgrade 6 month plan was caused by confusion on our end, i do apologize. Please reply back to the email we sent to you, and we can definitely refund you right away.
Please let us know if there is anything else we can assist you with!
I initially loved how easy it was to get products added to my website. I wish I had known the issues I would run into. Products from the app were very low inventory or out of stock within days of adding to my site. The products size ranges (S,M,L) were unavailable for most products (most products only had one size available) and made for a frustrating experience which I do not want for my customers. Also had issues with products from the app not even being on the drop-shipper's site at all so I was unable to fulfill orders. I would have been happy to keep the app had the inventory situation been better. I just don't feel this is a reliable source for my company and ultimately would bring my company's reputation down.
Thanks for giving our APP a try and for your feedback. Just a few notes regarding your review.
If you were not able to find an item that is in the APP but not on our website, which could happen but it’s extremely rare, most likely the item was being restocked, you can always check-in with us via email, live chat or phone, and we can let you know if an item is in process of being restocked.
At any given moment we have over 4500 available SKUS, in stock ready to ship, with 100-200 new items added weekly. We also restock items low in stock about 2-3 times a week as well.
We have actually started stocking up more quantity per item as the demand for our merchandise grows!
We are also restocking items at a much faster rate as well.
Moving forward we will be definitely stock more quantity per style, so items are not selling out as quick and restocking best-selling items faster! Definitely keeping more qty on hand is a huge priority for us.
Once again thanks for giving our APP a try, we hope to see you back soon! Good luck with your future plans.