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Your prices are very high, and in your email, you're asking me to subscribe to an annual program for $97? NO, I’m not going to pay for your annual subscription to get a price that other suppliers are already offering. Thank you.
Thank you for your feedback. I’d like to clarify that our message was not solely about the annual plan, but also to encourage you to explore our full inventory. We offer a wide range of merchandise at various price points to cater to different budgets. In particular, our SALE category includes over 4,000 items, some priced even lower than the manufacturer’s cost, offering incredible deals.
While we did mention the annual plan, it’s important to note that it provides incredible value—a 20% discount on every single item, including those already discounted in our SALE section. Additionally, our shipping prices are incredibly low compared to other dropship suppliers, ensuring even greater savings for your business.
We hope you’ll take a moment to explore these options, and we’re always here to assist if you have any questions.
It was not a delightful end-to-end experience to buy a bundle package. I don't find Value for money!
We deeply regret hearing about your unsatisfactory experience. Our goal is always to deliver exceptional service, and it's disheartening to learn that we haven't met your expectations. Despite our ongoing communication to address your concerns, we'd like to address them here as well.
Regarding the bundle package you mentioned:
Turnkey Website: Typically, this project takes 5-7 business days once we have received all the necessary information from you. We're pleased to note that your project was completed within 5 days.
Custom Logo Design: There is no fixed timeframe for custom logo design as we offer unlimited revisions until you're fully satisfied. Your project, after a few iterations and your final approval, was also completed in 5 days.
Custom Facebook Cover Design: Similar to logo design, this project also offers unlimited revisions until your satisfaction. We're glad to inform you that your project was completed with your final approval within 6 days.
Custom Packaging Design: The completion timeframe for this project depends on when you provide final approval for the designs. After several redesigns and changes per your requests, your final approval was confirmed on 02/15. As per our email confirmation, it typically takes 7-10 business days for printing and delivery after project completion.
Regarding the Virtual Assistant Program:
For the 10-hour package, it's important to note that these hours are for services rather than project-based commitments. We had a successful initial meeting to understand how you intended to utilize these hours, with you providing a detailed document outlining your requirements. Our team made every effort to comprehensively address the tasks outlined in the document.
Moreover, we dedicated an additional 2 hours to ensure all your listings were attended to, exceeding the initially agreed scope to ensure your satisfaction. We hope you recognize and appreciate our commitment to delivering value. Our VA team has also exceeded the 2 extra hours provided for free to implement changes as per your requests, further enhancing your experience with our VA program.
We take all our commitments seriously, we remain committed to addressing your concerns.
I paid for a full year and it disappeared off my store. not happy! Bad enough I cant get the discount with my purchase.
Looks like your store was closed 08/29 and opened again on 09/01, because of this we have to manually reset the plan for you from the monthly plan to the annual plan.
I have notified our developers to update your account again to the annual plan.
Please allow 1-2 business days for the app update to reflect the change in your Shopify settings.
In regards to your 20% discount, you have to use the code provided to you in the email sent on 04/01, whenever you are placing an order on our website. I have re-sent the email to you again.
If you have any other questions or issues, please do not hesitate to reach out to us via email, live chat or phone!
Had this app for 2 years. I bought the $99 website and then the annual shopify plan, then they raised the price by nearly $100 for annual plan. Also noticed that many of the clothing items even at wholesale began to raise. Many customers are not willing to pay more than $40 for a sweater. Not worth it. Really disappointed.
Thanks for the review, we appreciate it.
Please note the annual plan has not been increased $100, it has only been increased $60
considering the benefits the annual plan offers, it is still a wonderful deal.
- $120 membership savings over the year
- $50 store credit for product purchases
- 20% discount on all products throughout the year
In regards to the wholesale prices, over the past year all manufacturers have raised prices due to inflation and supply chain issues. Unfortunately this is not something we have total control over.
We will continue to work with our suppliers to provide the best possible merchandise at the most affordable price points.
For the price, you can't beat it and it's a USA supplier with faster shipping than overseas suppliers. Highly recommended for newbies, startups, and intermediate stores. We have been using the CCWHOLESALE from the start
of our store, Thank you
We apologize for the temporary issue you had with your annual upgrade, we have been in constant contact with you reassuring you we are aware of the problem and are working on fixing the issue. We have already emailed you, letting you know your issue has been resolved, We will grant you an additional week of usage for the few days you were not able to use the APP. We appreciate your business and your patience!
*just to clarify, the annual membership is $228 not $288
This app used to work wonderfully for about two years. I'm not sure what happened but I kept getting an error page not found message for a few days. I thought that I could just uninstall and reinstall since my store was updated with the Shopify upgrades. Now I can't even download the app back to my store. I really enjoyed the quality of clothing but until this issue is corrected, I can only award one star.
I regret any inconvenience you may have experienced. Unfortunately, our app encountered a server-related issue, leading to a temporary downtime. We promptly notified all users via email about the situation. Our developers have successfully resolved the issue, and the app is now fully operational. We appreciate your understanding, value your business, and apologize for any inconvenience this may have caused.
I liked this app at first However, I started to noticed that every time my customers ordered they would cancel my order because items "were out of stock". I am now going to delete the app. I've had a few customers get upset due to them not sending the products and I had no control over it. Not worth paying $30 a month for most of my orders being canceled. I don't like leaving negative reviews but something needs to be said so they can improve. Good luck if you want to use this app though
We appreciate your business and your review, i did check your history of orders and it looks like majority of the orders you have placed have been processed and shipped without any issues, with exception of a few orders with sold out pieces, which I do sincerely apologize for.
Our inventory is updated daily, unfortunately in some rear situations merchandise does get sold out before the inventory update takes place.
We are upgrading our app constantly for faster inventory updates, as well as increasing our inventory stock levels as the demand for our merchandise is growing.
Once again i do apologize for the inconvenience caused, please rest assured inventory updates and cutting down sold out pieces, is one of our main priorities.
Thanks again or your feedback!
I signed up for the turnkey website and made an account on their personal drop-shipper page and they can't find my membership. I can't place my orders because they don't have me listed as a drop-shipper and the orders don't equal $100. Very unorganized. I am not pleased with the money I spent for their lack of help and support!
We could not find your membership, because the email you used to sign up for the account was different from the account you have registered with your shopify account, based on your response to our email, we were able to find the account, please check the emails sent to you already as it confirms your account has been updated to dropshipper status. Please contact us if you have any other concerns or questions!
everything is good and the improved inventory and other things but in 3 deferents opportunities I sold some items and when I bought to fashion store they answer me and 4 days after we are out of stock, I understand that happen but they should improve the real time inventory and answer quickly because I lost 3 customer for that.
Thanks for your feedback we appreciate it, we do respond to all inquires within 12-24 hours, we have support available via live chat, email and phone as well.
The issues with the out of stock item, have to do with the fact that your store was closed for 3 months. I did notice your store was closed in December and reopened in February, but you have not yet reactivated our app back to your store. During the period the app is not active in your store, the inventory stock levels will not update. In cases where there is such a long gap between a closed and opened store, we recommend removing the products from your store and adding them back again using the app, to insure the inventory stock levels are in sync and updating correctly.
This company is horrible. They don't have most of the clothes in stock. And that's affecting my business. And sometimes they take a while to ship out the clothes. Customer service is slow to answer my questions. I just deleted the app and i don't want to work with this company anymore. I emailed them for a refund and they want give me my refund back from the months i didn't use the app. Please stay away from this company and find another vendor. Don't waste your time or money on them like me.
We appreciate your feedback and review.
At any given time we have over 5000 available SKUS, in stock ready to ship, with 100-200 new items added weekly.
We have a lot of extremely happy customers, as we are now shipping over 200 orders a day for them.
As the demand for our items is growing, we are stocking up more quantity and restocking items at much quicker rate as well.
Regarding your request to cancel the annual membership, the email was sent earlier today, all inquiries are responded to within 12-24 hours. You have fully been refunded, please check your email to confirm!