MY ONLINE FASHION STORE

The charge you see may be for billing period that was prior to your cancelation date. Please contact Shopify support as they handle all billing related to the APP. Once they reach out to us we will authorize a refund for you.

Please keep in mind we are based in Los Angeles, CA.
Since you are based outside of United States, you submitted your questions our time 1:49 am and 3:13 am, we do respond to all inquiries within 12 -24 hours.
It is unfortunate you did not provide us the opportunity to respond to your inquiry and fix whatever issues you may have been having.
If still interested, please contact us we would love to have the opportunity to address whatever issues you may have had.
Regarding the charges, our APP does come with 14 day free trial.
If you have a pending transaction that has not yet been posted, please contact Shopify support as they handle all billing for our app, once they contact us we will authorize a void of that charge for you.
Good Luck with your future plans!

We deeply regret hearing about your unsatisfactory experience. Our goal is always to deliver exceptional service, and it's disheartening to learn that we haven't met your expectations. Despite our ongoing communication to address your concerns, we'd like to address them here as well.

Regarding the bundle package you mentioned:

Turnkey Website: Typically, this project takes 5-7 business days once we have received all the necessary information from you. We're pleased to note that your project was completed within 5 days.

Custom Logo Design: There is no fixed timeframe for custom logo design as we offer unlimited revisions until you're fully satisfied. Your project, after a few iterations and your final approval, was also completed in 5 days.

Custom Facebook Cover Design: Similar to logo design, this project also offers unlimited revisions until your satisfaction. We're glad to inform you that your project was completed with your final approval within 6 days.

Custom Packaging Design: The completion timeframe for this project depends on when you provide final approval for the designs. After several redesigns and changes per your requests, your final approval was confirmed on 02/15. As per our email confirmation, it typically takes 7-10 business days for printing and delivery after project completion.

Regarding the Virtual Assistant Program:

For the 10-hour package, it's important to note that these hours are for services rather than project-based commitments. We had a successful initial meeting to understand how you intended to utilize these hours, with you providing a detailed document outlining your requirements. Our team made every effort to comprehensively address the tasks outlined in the document.

Moreover, we dedicated an additional 2 hours to ensure all your listings were attended to, exceeding the initially agreed scope to ensure your satisfaction. We hope you recognize and appreciate our commitment to delivering value. Our VA team has also exceeded the 2 extra hours provided for free to implement changes as per your requests, further enhancing your experience with our VA program.

We take all our commitments seriously, we remain committed to addressing your concerns.

I apologize for your less-than-ideal experience with our installation process. To better assist you, could you please share the specific issues you encountered while using our app? Having a clear understanding of your concerns and the context will enable us to provide you with more personalized advice and information. Thank you for your feedback.

I apologize if you were not able to reach us by live chat or phone, however every inquiry is responded to within 12-24 hours. We are definitely working on improving this time, as the demand of our service is growing we are adding/training more staff to our support team right now!

We have responded to your email regarding the issue with the APP, please check the fix noted in the email, if that is still not working, we would be more than happy to access your store and check for you.

If your purchase of the upgrade 6 month plan was caused by confusion on our end, i do apologize. Please reply back to the email we sent to you, and we can definitely refund you right away.

Please let us know if there is anything else we can assist you with!

I do apologize for any inconvenience caused, however after checking our reports i do not see any charges for your store. However please contact shopify support as they handle all billing for our APP, if they can verify there is a charge or even a pending charge, we will authorize a refund back to your account.

We appreciate your feedback and giving our company and our APP an opportunity!

Regarding Inventory stock: we have actually started in the past few weeks, stocking up more quantity per item and when we do restock an item we are stocking up more quantity there as well.
So we are both stocking more quantity initially when we buy the merchandise and stocking more quantity when we do restock the item.
Definitely keeping more qty on hand is a huge priority for us. Moving forward we will be definitely stock more quantity per style, so items are not selling out as quick.

We appreciate your feedback and giving our company and our APP an opportunity!

Regarding Lack of styles: We want to provide our members with merchandise that caters to a much more wider audience and merchandise that is in style, essential for every wardrobe and most importantly super affordable. With over 4000 Skus available we are also adding new styles every week to ensure our partners have access to new, affordable and quality fashion they can offer to their customers. With that said we welcome all feedback and suggestions from our customers, as one of our main goals is to offer a wide range of styles to our members that is both trendy and cost effective. At the end of the day our objective if for you not to just have access to our inventory but to be able to actually sell the items and make money.

Regarding Inventory stock: we have actually started in the past few weeks, stocking up more quantity per item and when we do restock an item we are stocking up more quantity there as well.
So we are both stocking more quantity initially when we buy the merchandise and stocking more quantity when we do restock the item.
Definitely keeping more qty on hand is a huge priority for us. Moving forward we will be definitely stock more quantity per style, so items are not selling out as quick.

Thanks for giving our APP a try, you actually installed the APP today, so you have not been charged because the APP does come with a 14 DAY FREE TRIAL.
You do have to approve the recurring fees when installing the APP, but if you do not keep the APP after the 14 day free trial, you do not get charged anything.
You can actually contact shopify support and confirm with them directly, as they are the ones who handle the billing for our APP.
I hope this has cleared up and misconception you had about our company, and you will reconsider and give our APP another try.
Thanks again and good luck with your plans!

Hi Regarding your review of our APP: MY ONLINE FASHION STORE, thanks for your feedback we do appreciate it, however I am a bit confused, was the item out of stock or just low in stock? if you added an item from the APP than 100% we have stock available, or else the item will not be showing available in the APP. If you added an item from the APP with stock available and it's showing out of stock on your website immediately, that could be an issue with your "shipping location" setting. This is something we can definitely assist you in getting resolved.
If the item is not out of stock but low in stock, please keep in mind we do restock items 2-3 times a week as well. We hope you reconsider your review and give us an opportunity to review your account to make sure everything is setup correctly!