CreditsYard — Store Credit

Like a previous reviewer, I spent a long long time looking and testing other apps to issue credit to my long term loyal customers. I can't believe I didn't find this one sooner. I'm still on trial but I know already this is super, just what i needed. Simple set up and really so straight forward.

This app is AMAZING, So glad we finally found a store credit app that works perfectly for our needs - It allows our staff to issue store credit to our customers to their wallet on the store for refunds and returns, we also have a simple cashback enabled to let customers earn cashback in their wallet for each purchase, It works perfectly. Customer support was excellent, they helped us in the migration and importing our existing CSV file. Highly recommended!

We're using CreditsYard as our rewards program. We wanted rewards that work like store cash instead of the usual "redeem by converting points into coupon codes/discounts" workflow which we believe is annoying and complicated.

CreditsYard store credits can be "spent" like money in the cart in two clicks but remain available in the customer's balance until the order is actually placed. This way, if the customer decides to do more shopping before placing the order, the credits remain available and funjible instead of locked away in a fix-amount coupon/discount because previously converted.

I can't say enough about this team. They have provided the most competent and responsive customer service I've ever seen. Questions answered, issues fixed, customizations done almost in real time - Amazing!

Mostafa is very helpful and patient. We had lots of questions and needed some customization work to use CreditsYard with our wholesale app/customers (which others told us is not possible), then later had to redo because of theme updates but Mostafa took it in stride and fixed us up in no time! Thank you!

We were having some issues in the beginning. Support is very quick to help me with my problems. Support is a good listener. Will highly recommend this app.

Update: App was fixed quickly and communication from customer support was excellent. While the outage happened at an unfortunate time of day for our store, the developers responded quickly and kept us in the loop about progress. In the end the updates to the server and payment options were worth the inconvenience of the outage. Update...Server was restored and working within 20-25 min each time. Will update review again if/when it's shown this is not a regular occurrence. Two days in a row now (of the three days of really using this) the MerchantYard servers have gone down and make the app inoperable. Unfortunately this is happening at inconvenient times when 80% of our sales at that time rely on it. Besides this we are happy with the app. Please put in the capacity/safeguards to prevent this from happening.

This app is exactly what I was looking for and boy was it a journey. We have a b2b store and we issue a lot of store credit which up until now we were tracking manually. I tested out just about every store credit app that shopify has on their app store and this one wins on all levels! Truly the best value, ease of use, functionality, clean look, and awesome customer support. Don't let the small amount of reviews scare you, this app is awesome and does everything it promises.

I installed this app to start offering credit to my customers. It is an amazing app and extremely easy to use!
I had some issues with another app conflicting with this one and the support was AMAZING!! they sorted everything out for me immediately.
I highly recommend this app!

This app is very well done. We had a specific use case, and after reaching out to support, within 1 day they were able to make adjustments and have us up and running exactly how we needed to be. Very well done!

If your store uses store credit in any way, you have found what you need. I was using another system that I thought was easy to use until I found this. My goodness, this app is a dream for ease of use for customers and myself. Adjustments, usage tracking, even visual adjustments are all super easy. I love it.