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We uninstalled this app and stopped using it while the store was inactive, yet were still charged across multiple billing cycles.
We flagged this issue starting in November and contacted support multiple times. Responses have been unclear or nonexistent, and the refund has not been processed.
Shopify Support has confirmed that the developer must initiate the refund via their Partner Dashboard. We are still waiting for that to happen.
It was issuing store credits when it was not supposed to. we had to uninstall it.
Hi Grace,
Thank you for sharing your feedback. I’m sorry to hear about the issue you experienced with our app and any inconvenience it may have caused.
After reviewing your account settings, we noticed that the "Issue automatic store credit for refunds" option was enabled. This feature, which is disabled by default, automatically applies store credit when refunds are processed. It is optional and can be easily turned off in the app’s settings.
We want to make things right for you. I've sent you an email to offer additional assistance. You can reach me at support@merchantyard.com anytime.
Thanks,
Mostafa
