MyAlice: Helpdesk & WhatsApp
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Highlights
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Works with the latest themes
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Use directly in Shopify admin
About this app
Launched
November 18, 2021 · Changelog
Languages
English
Categories
Chat , Operations - OtherIntegrates with
Instagram, WhatsApp, Telegram, Line, Viber, Facebook MessengerSend WhatsApp campaigns and automate order-related notifications. Unify all support conversations.
No more switching tabs to respond to WhatsApp, Live Chat, Facebook Messenger, Instagram, Line, Telegram, and Viber. Centralize every order, every conversation, even social comments, and DMs, all in one customer conversation view. Convert more shoppers, and retain them longer, with MyAlice — the sales-focused customer service platform for growing eCommerce merchants. Easily migrate from Gorgias, Zendesk, Freshdesk, Reamaze, Tidio, Intercom, Crisp, Live Chat, Wati, DelightChat, and SuperLemon.
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Allow customers to discover your business using live chat or social chat widgets
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All agents can work together to respond to your clients from 1 WhatsApp number
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View, edit, and cancel Shopify orders without leaving the MyAlice customer view
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Use WhatsApp to recover abandoned carts, automate checkout reminders, and more
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Create WhatsApp audience & send campaigns. Start with 1000 free conversations/mo
Pricing
14-day free trialExternal charges may be billed by Alice Labs Pte. Ltd. separately from your Shopify invoice. Learn more
Premium
$36/month
or $324/year and save 25%
Includes 3 team members. For each additional member, add +$12/mo
- Unlimited customers
- Live Chat, Line, Telegram, Viber, Facebook, Instagram
- WhatsApp Business
- Chatbot for all channels
- Deep eCom integration
Enterprise
$180/month
or $1,620/year and save 25%
Includes 5 team members. For each additional member, add +$36/mo
- All in Premium, plus
- WhatsApp Catalog & Commerce
- WhatsApp Marketing Automation
- Full Onboarding & Migration
- Dedicated CSM
- Custom API & NLP
Premium
$36/month
or $324/year and save 25%
Includes 3 team members. For each additional member, add +$12/mo
- Unlimited customers
- Live Chat, Line, Telegram, Viber, Facebook, Instagram
- WhatsApp Business
- Chatbot for all channels
- Deep eCom integration
Enterprise
$180/month
or $1,620/year and save 25%
Includes 5 team members. For each additional member, add +$36/mo
- All in Premium, plus
- WhatsApp Catalog & Commerce
- WhatsApp Marketing Automation
- Full Onboarding & Migration
- Dedicated CSM
- Custom API & NLP
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
7 reviews
Very good app to keep all customer service in 1 place, like from FB messenger, Instagram, WhatsApp etc. What I really like about it, is that I can see customer information on the right side of the dashboard while chatting with the customer, so I can easily look up their order information and more. Before I always had to manually look up customer information, so this saves a lot of time. Highly recommended!
J'ai utilisé cette application pour rendre le support client plus efficace. J'aime beaucoup son fonctionnement pour gérer mes commandes de commerce électronique et discuter avec les clients sur les médias sociaux. Je trouve que le chatbot est vraiment optimisé pour traiter les requêtes courantes des clients et l'équipe qui y travaille est vraiment agile et réactif aux différentes sollicitations. Dans l'ensemble, je suis satisfait de cette application jusqu'à présent.
Wow, this app is great!
Using it as a helpdesk and live chat. The team says they have plenty more on the roadmap!
About this app
Launched
November 18, 2021 · Changelog
Languages
English
Categories
Chat , Operations - OtherIntegrates with
Instagram, WhatsApp, Telegram, Line, Viber, Facebook MessengerBuilt by Alice Labs Pte. Ltd.
About Alice Labs Pte. Ltd.
4.9 average rating
1 year building apps for the Shopify App Store
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