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MyAlice ‑ Helpdesk & Chatbot

Multi-channel Helpdesk, Live Chat, Agent Management & Chatbot

Free plan available. 14-day free trial. Additional charges may apply.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Up-to-date tech: works with the latest themes

  • Speed tested: low impact to your online store

Key values section

All channels in one inbox

Manage customer support on Live chat, Facebook, Messenger, Instagram, and WhatsApp, and find all your Shopify orders in one place.

Manage orders from inbox

Find Shopify orders, customer details, and product inventory right in your inbox. Update, cancel or refund orders without switching.

Automate with AI Chatbots

Save time on support by automating up to 50% of your repetitive queries with NLP-trained chatbots, and ensure a 24/7 storefront presence.

App details

MyAlice ‑ Helpdesk & Chatbot

MyAlice ‑ Helpdesk & Chatbot

About MyAlice ‑ Live Chat, Chatbot & Helpdesk

Turn hard-earned visitors into repeat customers using the power of conversational commerce

MyAlice is an omnichannel customer service helpdesk for Shopify & Shopify Plus stores. Allow the support team to start conversations with customers and sell over online store chat and social media channels. Access Shopify customers' data and see orders instantly. Edit orders, returns, refunds, cancellations without leaving your helpdesk.

More than a Live Chat platform

The conversation stays connected, no matter how your customers choose to interact (over live chat or social messaging). MyAlice connects with popular messaging platforms so you can manage your customer and team conversations from the convenience of a single dashboard:

LIVE CHAT

Allow your customers to talk to you directly from your Shopify website. Address any questions instantly, and send prompt replies.

MESSENGER

Let customers contact you from your Facebook Page, Facebook Shop, and Messenger.

FACEBOOK FEED

Respond to comments automatically in your Facebook Feed. Hide or remove spam or necessary comments from your Feed posts using MyAlice.

INSTAGRAM

Use Instagram like your brand’s showroom. Respond to Instagram posts, stories mentions, and DMs from one place, showing customers that you appreciate their support.

WHATSAPP

Reach your customers on the world’s most popular, reliable, and secure messaging app.

That’s not all, you can connect Viber, Line, Telegram and more to keep all your customers active and make them come back.

Use MyAlice to

  • Send products and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts.
  • Have 24/7 conversations with your customers and automate order tracking, returns, and other repetitive tickets. Reclaim abandoned carts and increase sales.
  • Know when your customers add or remove items from their shopping cart when you talk to them.
  • Customize online store chat, saved responses, and more.
  • Assign chats to your staff and team to scale customer conversations.
  • Get sales conversion data, customer satisfaction reports, agent performance, busy hour heatmap to deliver better customer experiences.

Easily migrate from Zendesk, Gorgias, Freshdesk, Richpanel, Reamaze, Tidio, Drift & Intercom.

Our dedicated support team will assist you with migration, chatbot implementation, and customization all along the line.

If you’re ready to take your Shopify store to the next level and willing to open conversation with your customers, MyAlice is for you. Grow your business, build strong customer relationships, and spend less time on support, all from a single dashboard.

Launch date

Integrates with

  • Facebook
  • Instagram
  • WhatsApp
  • Telegram
  • Line
  • Viber
MyAlice ‑ Helpdesk & Chatbot

MyAlice ‑ Helpdesk & Chatbot

About MyAlice ‑ Live Chat, Chatbot & Helpdesk

Turn hard-earned visitors into repeat customers using the power of conversational commerce

MyAlice is an omnichannel customer service helpdesk for Shopify & Shopify Plus stores. Allow the support team to start conversations with customers and sell over online store chat and social media channels. Access Shopify customers' data and see orders instantly. Edit orders, returns, refunds, cancellations without leaving your helpdesk.

More than a Live Chat platform

The conversation stays connected, no matter how your customers choose to interact (over live chat or social messaging). MyAlice connects with popular messaging platforms so you can manage your customer and team conversations from the convenience of a single dashboard:

LIVE CHAT

Allow your customers to talk to you directly from your Shopify website. Address any questions instantly, and send prompt replies.

MESSENGER

Let customers contact you from your Facebook Page, Facebook Shop, and Messenger.

FACEBOOK FEED

Respond to comments automatically in your Facebook Feed. Hide or remove spam or necessary comments from your Feed posts using MyAlice.

INSTAGRAM

Use Instagram like your brand’s showroom. Respond to Instagram posts, stories mentions, and DMs from one place, showing customers that you appreciate their support.

WHATSAPP

Reach your customers on the world’s most popular, reliable, and secure messaging app.

That’s not all, you can connect Viber, Line, Telegram and more to keep all your customers active and make them come back.

Use MyAlice to

  • Send products and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts.
  • Have 24/7 conversations with your customers and automate order tracking, returns, and other repetitive tickets. Reclaim abandoned carts and increase sales.
  • Know when your customers add or remove items from their shopping cart when you talk to them.
  • Customize online store chat, saved responses, and more.
  • Assign chats to your staff and team to scale customer conversations.
  • Get sales conversion data, customer satisfaction reports, agent performance, busy hour heatmap to deliver better customer experiences.

Easily migrate from Zendesk, Gorgias, Freshdesk, Richpanel, Reamaze, Tidio, Drift & Intercom.

Our dedicated support team will assist you with migration, chatbot implementation, and customization all along the line.

If you’re ready to take your Shopify store to the next level and willing to open conversation with your customers, MyAlice is for you. Grow your business, build strong customer relationships, and spend less time on support, all from a single dashboard.

Launch date

Integrates with

  • Facebook
  • Instagram
  • WhatsApp
  • Telegram
  • Line
  • Viber

Pricing 14-day free trial

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free Plan

Free

  • Up to 3 Team Members
  • Unlimited Customers
  • Unlimited Channels
  • 100 Chatbot Sessions

Premium Plan

$36/month

or $27/month billed at $324 once per year

$12 (paid monthly) / $9 (paid yearly) per additional team member.

  • All in Free, Plus
  • Starts with 3 Team Members
  • WhatsApp Connection
  • Smart Ticket Assignment
  • Custom Branding
  • 1,000 Chatbot Sessions

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 86% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Kawaii Berry Shop

    Location Netherlands
    Time spent using app 35 minutes

    Very good app to keep all customer service in 1 place, like from FB messenger, Instagram, WhatsApp etc. What I really like about it, is that I can see customer information on the right side of the dashboard while chatting with the customer, so I can easily look up their order information and more. Before I always had to manually look up customer information, so this saves a lot of time. Highly recommended!

  • jacheteici

    Location Côte d’Ivoire

    J'ai utilisé cette application pour rendre le support client plus efficace. J'aime beaucoup son fonctionnement pour gérer mes commandes de commerce électronique et discuter avec les clients sur les médias sociaux. Je trouve que le chatbot est vraiment optimisé pour traiter les requêtes courantes des clients et l'équipe qui y travaille est vraiment agile et réactif aux différentes sollicitations. Dans l'ensemble, je suis satisfait de cette application jusqu'à présent.

  • TempleTape.com

    Location United States
    Time spent using app 3 months

    Wow, this app is great!
    Using it as a helpdesk and live chat. The team says they have plenty more on the roadmap!

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