MyAlice ‑ Helpdesk & Chatbot
Multi-channel Helpdesk, Live Chat, Agent Management & Chatbot
App highlights
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Seamless workflow: use directly in Shopify admin
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Up-to-date tech: works with the latest themes
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Speed tested: low impact to your online store
Key values section
All channels in one inbox
Manage customer support on Live chat, Facebook, Messenger, Instagram, and WhatsApp, and find all your Shopify orders in one place.
Manage orders from inbox
Find Shopify orders, customer details, and product inventory right in your inbox. Update, cancel or refund orders without switching.
Automate with AI Chatbots
Save time on support by automating up to 50% of your repetitive queries with NLP-trained chatbots, and ensure a 24/7 storefront presence.
Featured images gallery
App details
MyAlice ‑ Helpdesk & Chatbot
Launch date
Integrates with
- Telegram
- Line
- Viber
MyAlice ‑ Helpdesk & Chatbot
Launch date
Integrates with
- Telegram
- Line
- Viber
Pricing 14-day free trial
See all pricing optionsExternal charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
Free Plan
Free
Premium Plan
$36/month
or $27/month billed at $324 once per year
$12 (paid monthly) / $9 (paid yearly) per additional team member.
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Reviews
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
List of reviews
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Kawaii Berry Shop
Location NetherlandsTime spent using app 35 minutesVery good app to keep all customer service in 1 place, like from FB messenger, Instagram, WhatsApp etc. What I really like about it, is that I can see customer information on the right side of the dashboard while chatting with the customer, so I can easily look up their order information and more. Before I always had to manually look up customer information, so this saves a lot of time. Highly recommended!
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jacheteici
Location Côte d’IvoireJ'ai utilisé cette application pour rendre le support client plus efficace. J'aime beaucoup son fonctionnement pour gérer mes commandes de commerce électronique et discuter avec les clients sur les médias sociaux. Je trouve que le chatbot est vraiment optimisé pour traiter les requêtes courantes des clients et l'équipe qui y travaille est vraiment agile et réactif aux différentes sollicitations. Dans l'ensemble, je suis satisfait de cette application jusqu'à présent.
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TempleTape.com
Location United StatesTime spent using app 3 monthsWow, this app is great!
Using it as a helpdesk and live chat. The team says they have plenty more on the roadmap!
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