Candlefy: Candle Drop Shipping

Zero Stars would be more appropriate! I have attempted to reach out to them to get a few questions answered, but I've never received any response. I brought this to the attention of Shopify and they simply stated it was a 'free' app so I should not expect much in the way of support. That was the wrong answer if you ask me. I have another app (unrelated) that I use that is technically free and they have the best support I've ever received (Hulk Code). I am hopeful there are other apps I can work with to offer candles because the idea is brilliant for my industry, but this app and the service is basically non-existent. I do not recommend this at all.

I do not recommend using them. I ordered the sample pack and after 10 days I contacted them only to get a refund without any explanation. I still went ahead and used them thinking that the previous incident was due to being super busy during the holidays. I had an order placed on the 19th of January that has yet to be processed. Candlefy, however, has taken their payment. I have emailed twice and have yet to receive a reply or a refund!

I would not recommend using this if you want a supplier you can communicate with and you want your candles shipped out less than 10 days. Every order we have had with them has taken on average 10 or more days to even ship. We tried on 3 or more times to email them and use the Contact us feature but never received a response. The Candles are really good but this idea of using them for dropshipping is not realistic. I will be taking my business some where else.