Candlefy: Candle Drop Shipping

Very disappointed. I do NOT recommend. My first candle order came through Walmart and was canceled by the customer after 8 days after having to inform them of not being able to get a response from the supplier on the status of the order/shipping info. I forwarded a shipping label and asked that it be used (no response), I sent 2 different emails during the 8 days asking for updates and confirmation of the shipping label provided (no response). Today after sending 2nd email, Hours later I received shipping info, after the customer canceled so a free product for my customer at my businesses expense. The lack of communication and order updates on the app is a No-Go for me. I'm looking to make sales through my store, not purchase products to give away. Not a good idea for a new shop trying to establish itself as reputable.

All the negative reviews almost drove me away. Once i got ahold of Chloe though things have been very smooth. I had to go through shopify to get ahold of her. Shipping times are probably not as quick as id like, but they do ship orders generally within 96 hours, though one order went about 24 hours longer.

They have a fantastic selection of scents, very reasonable shipping costs, and the labels on the candles look fantastic. Overall my experience has been good. Im about to launch my store, will update about a month in.

I would not recommend using this if you want a supplier you can communicate with. I tried to reach out them to get a few questions answered, but I've never get any response. I removed the app from my website without ordering because I don't want to risk my business. If I have any problems with my customers in the future, I don't want them to feel ignored.