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Absolutely top! The Kickflip app opens up completely new opportunities and new markets for my company. Super great functions, a modern interface and above all, and I would like to emphasize this in particular: first-class support and a super great team. The Kickflip team helps with all questions and problems very quickly and very competently! I have rarely experienced such great support these days. Please keep it up, dear Kickflip team. I will gladly recommend you to others! If I could, I would give 10 stars!!
Wow, thank you so much for your incredible feedback! It’s truly inspiring to hear. Empowering entrepreneurs like you is exactly why we do what we do. Thanks for being part of the Kickflip community, and here’s to your continued success!
Starting with the good: a beautiful and really simple to use interface, both on the builder end and consumer end, well done on that.
But we're now facing several issues which are making it now impossible to continue using this app.
1) Inventory management: not linked to Shopify, making it a nightmare to update and know when we're out of stock. Especially with 2 warehouse Locations.
2) The app does not apply your store's Market pricing. So if you're having certain market's with a price % adjustment set up in your Market settings on Shopify, Kickflip will ignore that, resulting in incorrect prices displayed before adding to cart.
3) The tipping point for us and worst part: Customers can place an order on out of stock SKUs if they add to cart days or even weeks before you are out of stock. This resulted in many losses, refunds and annoyed customers.
4) Lastly, pricing. It's good if you're starting up, but not fair / too high if you want to scale up for the limited feature they offer.
Overall, really disappointed as we thought we found a great app. Still a lot of work to do.
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about the challenges you’ve encountered.
Concerning inventory management, please note that this feature is still in beta and we are actively working to enhance it, informed by valuable user feedback like yours. Currently, due to Shopify’s 100-variant limit and the inability to share inventory between variants, stock management is handled on Kickflip’s side. The good news is that Shopify recently announced an increase in the variant limit to 2000 and we have already begun preparations to align with this update. This will include connecting with Shopify SKUs and supporting weights. Rest assured, significant improvements are on the way.
We also sincerely apologize for the challenges you’ve faced with market pricing and out-of-stock management. While we are working on permanent fixes, if you contact our customer support team, we can revert your account to a previous version of our Shopify integration, which should resolve these issues immediately.
Finally, we’ll soon be launching a new, more flexible pricing structure designed to support your growth as you expand your sales with us. This will ensure that you can continue scaling affordably and get even more value from our platform.
We’ve reached out privately to collaborate on a solution that meets your expectations and helps improve your experience with Kickflip.
Thank you for your patience and for helping us identify areas where we can grow and improve.
We updated our cart in their app, as they said to do in their help and then our cart stopped working and people couldn't check out. We have had to revert back to an old version of our site and then lost lots of work we have done.
Thank you for sharing your feedback. We’re truly sorry for the inconvenience this caused and understand how frustrating it must have been to revert to an older version of your theme. After investigating, we found that the issue was highly specific to your theme, likely due to a compatibility concern with another app in use.
Although you reached out to us outside of our regular business hours (9 AM to 5 PM Eastern Time), as soon as we became aware of the issue, our development team acted quickly and resolved it in less than an hour. We’re committed to ensuring a smooth experience for you moving forward.
If there’s anything more we can do to help, or if you have additional questions, please don’t hesitate to get in touch. Your success with Kickflip is our priority.
Bonne application, excellent service!
Merci beaucoup! C’est toujours un plaisir de travailler avec votre équipe depuis toutes ces années. Merci pour votre fidélité! 😊 ⚾
I have checked many simiillar app which is not even close to kickflip. Easy and use with full possibilities. Great support. Congratulations guys. Great product.
Thank you for your glowing review! We're delighted that you find Kickflip easy to use and packed with possibilities. Your support means a lot to us!
I haven't had a chance to sell anything as of writing this review, however compared to the other customisers this is the easiest to use (yes there's always a learning curve), and the customer support is pretty damn good. All of my questions have been answered and 99% have been solved without coding on my part.
There are some things that could be refined such as the mobile functionality/ease of use especially with customer editable photos but i believe this is something that's being worked on.
Thank you for your thoughtful review! We're thrilled to hear that our customizer is the easiest to use among your experiences, and we greatly appreciate your positive feedback on our customer support. Rest assured, we're actively working on improving mobile functionality and ease of use.
Please don't hesitate to reach out if you have any further suggestions or questions.
Best,
Great service, always able to help me with my issues.
Appreciate the kind words! 🙌 Your success is what keeps us motivated—thanks for letting us be a part of your journey!
Kickflip truly sets itself apart from other customizer add-ons for Shopify in its ability to allow custom fields to directly affect product prices, such as for custom logos, text, etc. If your brand/company is looking to create an online store where customization is a key feature and you want to be able to adjust a product's price based on however many additional features a customer wants for it, Kickflip is the absolute best option as it currently stands.
Thank you so much for your glowing review! We're happy to hear that Kickflip's ability to integrate custom fields into product pricing has made such a positive impact for your online store's customization needs. Your feedback means a lot to us, and we're here to support you every step of the way :) !
Kickflip is an amazing tool! Cindy and Elisabeth from customer care are so nice and helped me set up everything for my store! I highly recommend it!
Wow, your review just made our day! 🎉 Thanks a ton for the recommendation!
Kickflip was the exact customization tool we were looking for. It’s very straightforward from start to finish. If I got stuck at any point, the chat feature was convenient to use and received quick and detailed responses from a real person to continue building our product. As a small business, the payment structure is also ideal as it eliminates the risk by only charging when we make a sale, as opposed to committing to a big monthly or annual fee. High recommend kickflip!
We’re all about making things straightforward and user-friendly, so knowing that you had a seamless experience from start to finish is music to our ears.Thank you for the high recommendation! ✨