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i was excited to install this app onto my store to give my customers more options and see real time edits to their designs on existing products, which i soon found was not available and had to introduce a new product onto the store for the same or i needed to hire someone to do this. customer service response is extremely slow and so far i have been waiting 20+ hours for a reply on their chat when i can see they were active.
The edit allows for your to see a desktop/mobile view however this is not how it is shown once live.
Dear Cake Me Crazy team,
We understand your need to receive an immediate response and we apologize for any inconvenience this may have caused.
Please note that our customer service operates Monday through Friday during standard business hours, Eastern Time. Unfortunately, your message was received on a Saturday night when our support team was off duty. We do our best to respond to all inquiries as quickly as possible during business hours.
Your satisfaction is important to us and we appreciate your patience as we work quickly to provide a response.
Thank you for your patience and understanding!
I'm new to Kickflip, so this is a limited rating. It is not an intuitive app - so it's taking me a long time to work on 1 product. There are not a lot of tutorials - that makes it challenging to figure things out. With all that being said - the tech support is OUTSTANDING! They are quick to answer and very helpful. I'm looking forward to learning to use the app in the most powerful way to allow my customers the ability to create a product they can be proud of.
Firstly, let us extend a hearty welcome to the Kickflip community! We genuinely appreciate your feedback. We're genuinely sorry that you've found our app a tad challenging to navigate initially.
Have you had a chance to check out our documentation? It might offer some insights and shortcuts you'll find handy. Also, our YouTube channel is packed with tutorials that cater to both beginners and advanced users.
https://help.gokickflip.com/en/
https://www.youtube.com/@trykickflip
It's heartening to hear about the stellar support you've received from our team. They really are our unsung heroes! Please know that as you continue on this journey, we're right behind you, cheering you on. Don't hesitate to reach out with any questions or feedback. Your success is our success!
It took me a long-time before finding the perfect customizer app, and I am really happy to say that I finally did ! MyCustomizer is literally the best app in the market. You can create anything you have in your mind - The frond and Back end are perfect and the team behind is super kind and helpful ! Congrats !
Dear Marie-Laetitia,
Thank you so much. We are super happy to read your kind words and also glad that our solution is meeting your expectations. We work hard to deliver the most easy-to-use tool to create exactly what you have in mind.
We hope you will have a great success with your project!
Best,
Thank you for the 5 stars! Your support inspires us to keep creating extraordinary experiences and we look forward to keep supporting your success. 🚀
Thank you so much for your 5-star review! Your support as our 100th reviewer on the Shopify App Store is incredibly valuable to us at Kickflip. Cheers to more milestones together!
♥♥♥♥♥