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Parfait !
Juste dommage de ne pas proposer plus d'option de plan.
Un plan (minimum!) entre le Pay as you grow et le Entreprise ne serait pas de refus !
Mais l'application est excellente ! Et le SAV est excellent
Merci beaucoup pour votre retour enthousiaste sur Kickflip. Nous sommes ravis que vous trouviez notre application excellente et que vous appréciiez la qualité de notre service client. Nous prenons bonne note de votre suggestion concernant les options de plan tarifaire. Nous allons l'examiner de près pour mieux répondre aux besoins de nos utilisateurs comme vous. Merci de faire partie de notre communauté et de nous aider à améliorer continuellement Kickflip.
5/5 for their awesome customer service. They responded fast to help us setting up everything.
Thank you for your feedback! We're thrilled to have you onboard and look forward to seeing Supra Athlétique achieve great success with Kickflip. 🔥
i was excited to install this app onto my store to give my customers more options and see real time edits to their designs on existing products, which i soon found was not available and had to introduce a new product onto the store for the same or i needed to hire someone to do this. customer service response is extremely slow and so far i have been waiting 20+ hours for a reply on their chat when i can see they were active.
The edit allows for your to see a desktop/mobile view however this is not how it is shown once live.
Dear Cake Me Crazy team,
We understand your need to receive an immediate response and we apologize for any inconvenience this may have caused.
Please note that our customer service operates Monday through Friday during standard business hours, Eastern Time. Unfortunately, your message was received on a Saturday night when our support team was off duty. We do our best to respond to all inquiries as quickly as possible during business hours.
Your satisfaction is important to us and we appreciate your patience as we work quickly to provide a response.
Thank you for your patience and understanding!
I want to love this app but it's missing so much functionality that I can't use it. Since it replaces the product page, there's no place for a description, I can't customize the template to include important info or complementary products. There is nowhere to display reviews on the product page, etc. If this could be embedded in the product page or a pop up that opens when the customer clicks a "customize this" button it would be pretty brilliant.
We're sorry to hear that you've been having difficulties with our app, but we're here to help! The good news is that actually, the functionality you mentioned is available in Kickflip.
You can indeed add a 'Customize' button to your product page allowing you to retain essential elements such as reviews, product description, product image, and more. When clicking on the 'Customize' button, your customizer will appear in a pop-up, just like you expected. Take a look at this example: https://demo.gokickflip.com/products/gaming-controller
This guide provides detailed steps on how to accomplish this: https://help.gokickflip.com/en/articles/6289000-integrating-your-customizer-in-shopify
If you need any assistance, don't hesitate to contact us via our live chat support. Our team is more than willing to guide you through the process.
Thank you for choosing Kickflip. We appreciate your business and we're dedicated to ensuring your experience with us is always a positive one.
The support team is never online in the Pacific time zone. Whenever you ask something the bot says we'll contact you tomorrow. Canada'a tomorrow is New Zealand's night so I will never be able to get live support.
1- If you can't support it globally then just sell it in Canada.
2- You can turn off your online support when it's night in Canada.
We appreciate your feedback and apologize for any inconvenience you've experienced with our support. While our chat isn't available 24/7, we aim to respond within a few hours.
To address your concerns:
Global Support: We're actively working on improving support coverage globally.
Online Support Hours: We're always exploring options to optimize our support availability and can schedule calls outside regular hours if needed. Feel free to reach out to us at help@gokickflip.com, and we'll work together to find a suitable time that accommodates your schedule.
Please let us know how we can assist you further.
Best regards,
The whole team is very kind and responsive. The app is the best I have found in Shopify so far.
Thanks for the awesome feedback! Our team is always here to help, and it’s fantastic to hear that you’re loving our platform. We’re all about making your experience the best it can be. Keep rocking on Kickflip, and let us know if you need anything else!
App is really good but few limitations like can not add product description, can not delete product, though you can archive. But overall loved the app and customer support also great, always ready to help. keep going and improving. Thanks
Thanks for your feedback—it’s invaluable. It’s great to hear you love the app and our customer support.
Concerning product descriptions, there are many ways to add them. Please check out our documentation (https://help.gokickflip.com/en/articles/4606619-displaying-a-product-description-under-your-customizer) for detailed guidance. If you need further assistance, don't hesitate to contact our support team—we're here to help!
Thanks for pushing us to keep innovating!
It took me a long-time before finding the perfect customizer app, and I am really happy to say that I finally did ! MyCustomizer is literally the best app in the market. You can create anything you have in your mind - The frond and Back end are perfect and the team behind is super kind and helpful ! Congrats !
Dear Marie-Laetitia,
Thank you so much. We are super happy to read your kind words and also glad that our solution is meeting your expectations. We work hard to deliver the most easy-to-use tool to create exactly what you have in mind.
We hope you will have a great success with your project!
Best,
Man, I have no words how I wished for an app like this. For half a year I was searching for a customizer app (even for other plattforms than Shopify). I tried all the standards. Not one satisfied me. Best Product Customizers UI is so elegant. You don't have to study the manual for hours. You can start right after installation. This will soon become the No. 1 app for customization, there is no doubt. You have a new customer! Keep on the good work!
Wow! It sounds like you found exactly what you were looking for in our app, which is a huge compliment. Thanks for taking the time to share this very positive feedback with us. We are all delighted to read this today! Knowing you tried other solutions, it means so much that we were able to meet your expectations.
Please feel free to reach out if you have any questions, or if you want to share your feedback and experience, it's always so helpful for our team.
Good day!
Not every store needs a customizer with complex tools to personalize products. Some store require a clean, minimal, modern, and easy-to-use customizer.
If that is what you're looking for, do not waste your time researching, I have spent a lot of time on this and Kickflip is the only affordable option with beautiful UI and very easy setup!
Make sure to follow their instruction videos.
Thrilled to hear you're loving Kickflip! We built it to be user-friendly with a sleek UI, so we're glad it's the perfect fit for your store. Those instructional videos? All part of our plan to make your experience as smooth as possible. Thanks for spreading the love and keep rocking the e-commerce world with Kickflip! Need anything else? We're here for you. 🚀
Cheers!