Reviews (117)

Overall rating
4.5
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its quick visualization of custom designs, enhancing customer engagement and satisfaction. It supports complex customizations and integrates seamlessly with Shopify themes. Features like image layering and design sharing are praised for their flexibility. Exceptional customer support, including an AI interface, ensures effective issue resolution. Continuous updates based on merchant feedback underscore its commitment to development and user satisfaction.

Edited October 24, 2025

Great looking app for customers, they can now easily order customizable products from us.
Why 4-stars: Pretty heavy to build new products and learning curve for the app is pretty long, but it gets the work done. I hope they make updates so the product control could be more fluid in the future.
Great support!

PRINT HELSINKI
Finland
Almost 2 years using the app
Kickflip replied September 26, 2025

Thank you for being with us for nearly two years and for taking the time to share this. We hear your concerns. Our north star is simple: deliver a premium experience that’s intuitive, fast, and unquestionably valuable.

Over the past months we’ve been shipping improvements to streamline product setup and accelerate order processing. We’d like to review your current workflow with you, and help optimize your configuration.

If you’re open to it, please reach out to us over live chat or reply to the email we've sent you. We appreciate your feedback, and we’re committed to earning back your confidence.

August 20, 2025

Kickflip has been great for our custom sportswear items Builder can be as simple or as dynamic as you want it to be, and the support is fast and helpful when needed. Would absolutely recommend it to whomever is looking for a customizer in Shopify.

MADE Hoops
United States
Over 2 years using the app
Kickflip replied August 26, 2025

We’re really happy to hear that Kickflip has been a great support for your custom sportswear collection! It’s been wonderful working with you over the past two years and seeing the impressive results you’ve achieved. Knowing our builder and support team have made a positive impact means a lot to us, and we truly appreciate your recommendation! 😊

August 12, 2025

At PomExpress.com, we needed a solution that could handle the incredible complexity of custom pom design - hundreds of layered images combining different colors, materials, widths, and pom styles. Every time we doubted whether Kickflip could handle our requirements, it proved us wrong and exceeded expectations.

The learning curve was worth it - once we got up to speed, the interface became intuitive and user-friendly. But what really sets Kickflip apart is their customer support. Their AI interface is the most helpful we've ever used, and when you need human help, there's always someone ready to assist hands-on. They even worked directly with us to ensure smooth integration with our Shopify theme.

Our customers love the customizer - we get practically zero questions about how to use it, and people seamlessly go from designing to cart to checkout. The sharing features let customers show designs to their teams and coaches, and we can tell they're genuinely excited about the process. For over 30 years we've been custom designing poms where the only way for customers to see a design before orders were placed with manufacturers. required us making and sending mini mock-ups to them (an expensive and time consuming process). The tool is game-changing for both us and our customers - allowing for creativity to flow effortlessly and new designs to be visualized in just seconds.

One unexpected bonus: we get insights into what customers are designing even before they buy, which helps us understand trends and preferences.
The interface is fully customizable to match your brand (whether you upgrade to white label or not), creating a seamless experience that feels like a natural extension of your store.

This investment has truly been an uplift to the custom pom industry for cheer and dance and we couldn't be more excited about it. If you're selling highly customizable products and want to offer a premium experience that rivals the biggest brands, Kickflip delivers. The complexity it can handle is remarkable, and the support team ensures you succeed.

Highly recommended for anyone serious about product customization! And don't shy away if you have a complex product.

Pom Express
United States
6 months using the app
Kickflip replied August 12, 2025

Wow, thank you so much for taking the time to write such a detailed and thoughtful review! It really means a lot to all of us. We’re so happy Kickflip is making custom pom design easier, quicker, and a lot more fun for you and your customers. And whether it’s our helpful AI assistant 😉 or one of us humans, we’re always here whenever you need a hand!

- Rosalie

September 25, 2025

After trialling a bunch of product configuration apps we went ahead and used Kickflip. Here is my review:

Firstly, the support team are GREAT and really helpful, get back to every inquiry quickly and are able to offer good advice, thanks Cindy and Elisabeth - we were able to complete our build on time with your help!

The UX is very nice and clean. The logic is easy to use. I believe our project was quite a bit more complicated than some of the others in the demo store. In some instances we had to use many simple conditions because there was not an option for a complex condition. With that said, we were able to achieve absolutely everything we needed - so this is certainly not a criticism.

Have read a couple of other negative reviews here and do not agree with the points they have made - our experience has been excellent throughout.

Probench
United Kingdom
10 days using the app
August 26, 2025

We looked for a solution to handle hundreds of design options for our Polished and Framed Horseshoes- and Kickflip nailed it! It takes time to learn all the ins and outs but once they're clear- you're all set. They also have a very friendly and responsive customer support (shout out to Cindy!).

Frost & Iron
Belgium
26 days using the app
September 5, 2025

Best customizer I've found so far. Fast and excellent customer service as well

MEE audio
United States
Over 1 year using the app
Kickflip replied September 8, 2025

That’s awesome to hear! 🚀 We built Kickflip to be fast, fun, and backed by real people who care. Glad it’s working for you. 🙌

August 2, 2025

The best customizer on the market. Once something similar to dynamic masks are possible, it'll basically be perfect! Customer support is top notch

Etchfinity
United States
17 days using the app
Kickflip replied August 7, 2025

Thanks so much for the kind words and for taking the time to leave a review! I’m glad we could get everything sorted with your new account. It’s great to hear you’re enjoying Kickflip. Always happy to help!

— Rosalie

October 31, 2025

Die App ist super aufgebaut, man kann alles individuell gestalten und auf seinen Shop anpassen.
Der Service ist extrem schnell und hilft einem bei jedem Problem bis es gelöst ist und die Erklärungen sind super so dass alles rasch gefunden und richtig gestellt werden kann.

Der Preis ist auch total in Ordnung.

Fakt: Könnte mich in keinem Punkt beschweren und kann die App nur weiterempfehlen.

Candliv & Artfuletch
Austria
6 months using the app
Kickflip replied November 2, 2025

Vielen Dank für die großartige Bewertung! Wir freuen uns riesig zu hören, wie gut Ihnen Kickflip gefällt und dass unser Team Ihnen helfen konnte, wann immer Sie Unterstützung brauchten. Geschichten wie Ihre erinnern uns daran, warum wir tun, was wir tun – Unternehmern zu helfen, ihre einzigartigen Produkte zum Leben zu bringen. Wir wünschen Ihnen weiterhin viel Erfolg mit Ihrem Shop!

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Thank you so much for the amazing review! We’re thrilled to hear how much you’ve enjoyed using Kickflip and that our team could be there when you needed support. It’s stories like yours that remind us why we do what we do: helping entrepreneurs bring their unique products to life. Wishing you continued success with your shop!

September 5, 2025

Super app! We are so thankfull for the constant 24/7 support and we really like the app! Thanks a lot

Kletskop
Belgium
Over 1 year using the app
Kickflip replied September 8, 2025

Super pumped to hear that! 🙌 We’re glad Kickflip’s hitting the mark for you, and we appreciate the love. Thanks for being on this journey with us! 🚀

September 25, 2025

Cindy from support was excellent.

Tapd'In
United States
12 months using the app
Kickflip replied September 26, 2025

Thanks for the 5 stars, Tapd’In team! We’re fired up to keep delivering wins for you. 🚀