MYOB Sync

AVOID THIS SOFTWARE

We started using MYOBSync from 01 March 2026 and things look to be good on paper. Syncing ability between MYOB Business and Shopify and the ability to track inventory. However, expect to do integration implementation all by yourself. There is one webpage guide with blocks of information and a few photos but definitely not the most helpful for small business or first time implementors.

I have requested a call or a demo from the support team over the past two months with no avail. The support team lack knowledge and just refer you to the webpage guide for more information. I have been going around in circles for months trying to figure out these issues. A simple 1 hour call to implement this service during the first time would have saved myself and also MYOB Sync hours and hours with researching issues.

Payment syncing haven't been working since 12 March 2026 with no explanation. This is really a disappointing software and disappointing service.

You can see a lot of promise about how this software should be used and how it can support small businesses. However, this has just been a royal waste of time and not worth the trouble.

The app works well but it's near impossible to get into the app to make adjustments or find support, however this time pleasantly surprised & a couple of adjustments their end had it up & running again.

I have been paying for the app and the sync is broke. No reply for support. Stay away from this app.

Really happy with the app and its features – it makes syncing between Shopify and MYOB simple and seamless. The support team has been excellent as well. We needed some additional functionality and they were quick to help and implement the changes we needed.

Really happy with how easy this is to set up.

Syncs products, handles inventory, creates invoices in myob perfectly and even adds the freight correctly.

We have a "Website Sales" customer file that is used for all online sales in myob so its easy to report on.

They are very good at support, and even offered to add customisations to the app if I need something that the app currently does not do.

Thanks,

Justin Southwick

Been using MySync for a couple of years There were some bugs initially as it was a new app, but the team is continuing to ship updates and we're now very happy with the solution!

2026 update: App has been broken for over a month with zero support. Developers have stopped replying to emails. The app is duplicating products in shopify and not syncing other products for no apparent reason. I've asked for help and developers don't seem to care. The app is still syncing orders but products are broken. I've politely asked for updates as to why the issue is suddenly occurring with no reply. Disappointing, we looking for a new sync'ing solution.

Previous review:
We have been using MYOB sync for a year now and it works great. The initial setup and testing did take longer than expected but once its working it is very good. We had a recent issue which turned out to be a simple fix but Sam was able to help us the same day which was excellent. As a business owner, knowing we have solid customer support is a huge advantage with this app. Recommended!

This App is extremely helpful. We run a number of websites and this App saves hours of time and streamlines most of our processes. Support is first class.

This app is a lifesaver! One of the best parts of this app is the amazing customer service and the help I have received! My websites have been a little specialised and their help has really streamlined the building process. The app itself is very easy to use once you get to know it and syncs to MYOB well.

Extremely helpful app which has allowed us to automate our processes and integrate with our various systems. Very flexible and always willing to help and find a solution