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Great product with prompt and personal customer service (which is rarely needed)! Keep up the great work
Just constant issues with adding extra cover. Was told to alter the amounts on the list of products but then it still just gives me Mypost rates and not Eparcel rates. Really annoying having to contact them to fix this issue constantly!
Customer Service not particularly helpful. The App doesn't monitor the tracking of your consignments to check the delivery status so it isn't possible to update the order status in Shopify to Shipment Delivered. If you get this App, you'll still need other apps for delivery status tracking - WHICH EVERY CUSTOMER EXPECTS. I wouldn't recommend
Unfortunately it looks like you either misunderstood the core functionality of our app, or are confusing our app with a different type of product.
Our app is designed to print labels, and fulfil Shopify orders. It is not a tracking app and nowhere do we state that it provides tracking monitoring and future updates of delivery statuses. This is completely different functionality to that of a label printing app like ours.
As it stands, once our app fulfils an order, communication to the customer (with tracking information) is triggered automatically and Australia Post also provide the customer with tracking updates. So customers certainly will get delivery and shipment updates. Just not from our app directly.
It is unfair to leave a 1 star review about a feature and functionality that we never claimed to have.
As for our "Customer Service not particularly helpful", we responded to the chat request within a few minutes, and answered all questions (including clarifying out that we don't have the feature enquired about). We cannot do any more than that.
Love the app, and the level of support is brilliant! Very quick to respond, and Nathan explained in great detail with a clear, short video demonstration recorded specifically for us to explain how to fix our issue. And gave us a few extra tips along the way.
Highly recommend this app. Nathan and the team have supported us through every stage and their customer service is fantastic. They are prompt with their response and your issue or concern will be resolved in no time. Thank you and keep up the good work!
Molly helped me SO MUCH with my issue, she sent me a detailed video explaining everything for me, it answered everything I need. She was very kind.
Amazing comprehensive help from Nathan With a great loom - thank-you
THIS APP IS SERIOUSLY AMAZING!!!!!! i have saved so much time posting and printing all my items! Love this so much! It is easy to use and is very reliable. It it seamless when redirecting to aus post business site and fulfilling orders! Its honestly been a life saver!
Feature-rich and functional app which integrates Australia Post's MyPost Business into Shopify very smoothly. We recommend this app to anyone using MyPost Business. LOVE the one-click order fulfilment which updates tracking details for ALL completed orders. Previously we used eParcel with ReadyToShip, which was great, but when we switched from eParcel to MyPost Business it was very laborious to update tracking manually for each order. So grudgingly we went looking for an app that would help, and we are VERY happy to have found this one. The thought of learning a new system was daunting, but support was helpful, with a neat tutorial when we started; a lot of good, succinct FAQs online; and via chat when we still had a couple of questions, and it really didn't take much effort to get this app running smoothly. There are a few features we'd like to see improved, such as a better facility for handling multiple parcel consignments (which can be done, but is a bit clunky), but the devs have already added some tweaks which have enhanced the speed and functionality. It's great to feel that they are continuing to pay attention to this app. We're very happy with it already, and looking forward to getting happier.
Good App. it helps me create a shipping label quickly. It would be better if it can support eParcel account as well.