SellerDash: AusPost Shipping

Hi,

Thanks for your review. Please note you left a review for the software developers of this app. We are not Australia Post.

If you wish to provide feedback to Australia Post regarding their scanning of orders and processing shipments you would need to contact them directly.

Hi there, Thank for leaving a review.

Note that our app sends through the dimensions and weight and Package type you select for orders to Auspost, and they scan and process the parcels.

So if you have submitted correct information and Australia Post says you have under declared it, it is an issue with their systems, not with our app.

In saying that, perhaps your app configuration could be improved. Also, we would be happy to look at some of these notices from Auspost (as we often do for customers) to help identify what the issue might be.

We have live chat on every page of the app and our local Australian team responds quickly to all enquiries. You can also email as or use the contact link on the app page.

We would be quite happy to look at some of these notices Auspost has provided you and try to help you ensure you don't have ongoing issues with them and their scanning of your parcels.

Kind Regards
Nathan

Hi there. Thanks for leaving the review.

We have many customers doing high volume (well over a thousand orders a month), and the system works very well for them, using Bulk Actions and ensuring packages are set correctly etc.

Based on your own volume, it should be fast and very usable.

We would love to help out and see if we can assist with any process or usage of the app that might be slowing you down.

Please reach out to us via our live chat, which is on every page.
Our support team is very responsive and would be happy to assist with any query or question you have.

Thanks for the feedback. We haven't seen any support requests from you before, so if you had specific questions or reasons you weren't entirely happy, then please reach out. Our team is all local, based in Australia and we have live chat on every page.

We are well known for our fast and attentive support. Happy to assist.

Cheers
Nathan

Unfortunately it looks like you either misunderstood the core functionality of our app, or are confusing our app with a different type of product.

Our app is designed to print labels, and fulfil Shopify orders. It is not a tracking app and nowhere do we state that it provides tracking monitoring and future updates of delivery statuses. This is completely different functionality to that of a label printing app like ours.

As it stands, once our app fulfils an order, communication to the customer (with tracking information) is triggered automatically and Australia Post also provide the customer with tracking updates. So customers certainly will get delivery and shipment updates. Just not from our app directly.

It is unfair to leave a 1 star review about a feature and functionality that we never claimed to have.

As for our "Customer Service not particularly helpful", we responded to the chat request within a few minutes, and answered all questions (including clarifying out that we don't have the feature enquired about). We cannot do any more than that.

Hi there,

Thanks for doing a review.

As you have never reached out to us before but had been using our app for nearly a year now, we weren't sure why you left only a 1 star review.

If you had any questions or issues with it, please use the live chat which is on every page of the app so we can assist.

We have a local dedicated Australian support team to help.

Thanks
Nathan

Hi,

Thanks for leaving a review. We can't find any previous correspondence via our support system regarding any issues.

As you left a 1 star review instead of a higher rating, we would love to see if we could assist with any issue or question you might have.

We have live chat on every app page and a dedicated local Australian support team that responds quickly.

Please reach out if you need!

Thanks