评论 (96)

整体评分
4.7
每个评分等级的数量
  • 89% 的评分是 5 星
  • 5% 的评分是 4 星
  • 2% 的评分是 3 星
  • 3% 的评分是 2 星
  • 1% 的评分是 1 星
2024年9月18日

This is a solid app that works really well for our Australian business, where we sell nationally and internationally.

Plus their customer service is professional, friendly and fast!

I never thought I'd get so excited about a postage app, but there you are. Onya!

Re/lax Remade
澳大利亚
大约1年 人在使用应用
编辑时间:2024年10月11日

We are really impressed with this app, it has definitely streamlined our postage workflow. It just works.
We have also had a great experience with the developers, who reached out to us to assist with some of our questions about the app. Very helpful and friendly.

Makerie
澳大利亚
2年多 人在使用应用
SellerDash已回复 2024年9月18日

Hi, thanks so much for the positive comments.

As for the label position on A4 label sheets, we have been asking Australia Post to make that possible for man years.

Currently though, they don't provide partners like us any way of selecting a starting label position in order to save paper etc.
Perhaps looking at an A6 label printer might be an alternative?

2024年10月10日

Quick to respond. Great comfort when you are running a small business. Recommend highly

Blue Hummingbird
澳大利亚
8个月 人在使用应用
2024年8月21日

Great product with prompt and personal customer service (which is rarely needed)! Keep up the great work

The Little Veggie Patch Co
澳大利亚
接近3年 人在使用应用
2024年10月15日

Amazing customer service and a really good app!! I highly recommend this :)

Leilani The Label
澳大利亚
9个月 人在使用应用
2024年8月17日

Just constant issues with adding extra cover. Was told to alter the amounts on the list of products but then it still just gives me Mypost rates and not Eparcel rates. Really annoying having to contact them to fix this issue constantly!

Your Teacher's Pet Creature
澳大利亚
1年多 人在使用应用
2024年8月21日

Highly recommend this app. Nathan and the team have supported us through every stage and their customer service is fantastic. They are prompt with their response and your issue or concern will be resolved in no time. Thank you and keep up the good work!

BentoBliss
澳大利亚
大约1个月 人在使用应用
2024年11月13日

Couldn't recommend highly enough, the support is amazing, quick and easy to understand. Great app
Team Travy

Travy
澳大利亚
8天 人在使用应用
2024年9月4日

Customer Service not particularly helpful. The App doesn't monitor the tracking of your consignments to check the delivery status so it isn't possible to update the order status in Shopify to Shipment Delivered. If you get this App, you'll still need other apps for delivery status tracking - WHICH EVERY CUSTOMER EXPECTS. I wouldn't recommend

Lightly
澳大利亚
20天 人在使用应用
SellerDash已回复 2024年10月1日

Unfortunately it looks like you either misunderstood the core functionality of our app, or are confusing our app with a different type of product.

Our app is designed to print labels, and fulfil Shopify orders. It is not a tracking app and nowhere do we state that it provides tracking monitoring and future updates of delivery statuses. This is completely different functionality to that of a label printing app like ours.

As it stands, once our app fulfils an order, communication to the customer (with tracking information) is triggered automatically and Australia Post also provide the customer with tracking updates. So customers certainly will get delivery and shipment updates. Just not from our app directly.

It is unfair to leave a 1 star review about a feature and functionality that we never claimed to have.

As for our "Customer Service not particularly helpful", we responded to the chat request within a few minutes, and answered all questions (including clarifying out that we don't have the feature enquired about). We cannot do any more than that.

2024年8月27日

Love the app, and the level of support is brilliant! Very quick to respond, and Nathan explained in great detail with a clear, short video demonstration recorded specifically for us to explain how to fix our issue. And gave us a few extra tips along the way.

LifeVac Australia
澳大利亚
21天 人在使用应用