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Couldn't recommend highly enough, the support is amazing, quick and easy to understand. Great app
Team Travy
Thanks for taking the time to leave a review, much appreciated!
Customer Service not particularly helpful. The App doesn't monitor the tracking of your consignments to check the delivery status so it isn't possible to update the order status in Shopify to Shipment Delivered. If you get this App, you'll still need other apps for delivery status tracking - WHICH EVERY CUSTOMER EXPECTS. I wouldn't recommend
Unfortunately it looks like you either misunderstood the core functionality of our app, or are confusing our app with a different type of product.
Our app is designed to print labels, and fulfil Shopify orders. It is not a tracking app and nowhere do we state that it provides tracking monitoring and future updates of delivery statuses. This is completely different functionality to that of a label printing app like ours.
As it stands, once our app fulfils an order, communication to the customer (with tracking information) is triggered automatically and Australia Post also provide the customer with tracking updates. So customers certainly will get delivery and shipment updates. Just not from our app directly.
It is unfair to leave a 1 star review about a feature and functionality that we never claimed to have.
As for our "Customer Service not particularly helpful", we responded to the chat request within a few minutes, and answered all questions (including clarifying out that we don't have the feature enquired about). We cannot do any more than that.
Highly recommend this app. Nathan and the team have supported us through every stage and their customer service is fantastic. They are prompt with their response and your issue or concern will be resolved in no time. Thank you and keep up the good work!
Love the app, and the level of support is brilliant! Very quick to respond, and Nathan explained in great detail with a clear, short video demonstration recorded specifically for us to explain how to fix our issue. And gave us a few extra tips along the way.
Molly helped me SO MUCH with my issue, she sent me a detailed video explaining everything for me, it answered everything I need. She was very kind.
MyPost Shipping for Australia Post is a must-have app for Shopify merchants in Australia seeking efficient shipping solutions. This app seamlessly integrates with Shopify, allowing you to offer Australia Post shipping rates directly to your customers. Here’s why MyPost Shipping is essential for your e-commerce store:
Have just sent the first parcels on our new website and am most impressed with the support provided by Molly via the online chat. The speed and clarity with which Molly helped solve my issues and excellent instruction pdfs were fantastic. Not only did it allow me to send our first packages but also taught me thoroughly what steps I need to take. The app is a great asset in streamlining our processes and giving us more time to focus on our core business of growing grapes and making wine.
Great lttle app. Fast and simple. Everything you need for Australia Post shipments and nothing extraneous. Good rates. Great responsive support when needed. Very happy I changed.
Highly recommend this app. The customer support is 10/10 - Nathan reviewed the app in my Shopify account setup to ensure everything was configured correctly which was a great peace of mind. Thank you! :)
Brilliant customer service! I had an issue and it was fixed within a few minutes with a personalised video explanation. Cant fault this app!