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根據評分
Title: Fraudulent Charges, Zero Support – Avoid at All Costs
This app is a scam.
After uninstalling the app, they continued to charge my Shopify account without consent, violating both Shopify policy and EU consumer protection laws. Their so-called “support team” is completely unresponsive, ignoring critical issues while continuing to take your money.
I provided every screenshot, every piece of evidence – yet they “lost” it and asked me to resend. Unprofessional, careless, and potentially criminal behavior.
Even after confronting them with legal violations and GDPR breaches, they delayed, made excuses, and hoped I would just give up. This is fraud, plain and simple.
If you value your money, your time, and your sanity – stay away from this app and this company. I will be pursuing legal action and reporting them to Shopify, the European Consumer Centres Network, and relevant authorities.
They should be permanently banned from the Shopify App Store.
Dear Nadiia,
We are truly sorry to hear about your experience and sincerely regret any frustration or inconvenience this situation has caused. At Naper.ai, we take all user feedback seriously and are committed to transparency, compliance, and respectful customer service.
Clarification on Billing and Data Handling
We want to clarify that all billing for our Shopify apps is handled directly through Shopify’s secure payment system. As developers, we do not have access to your payment details or control over the billing process. Charges, upgrades, and cancellations are all managed via your Shopify account dashboard, and Shopify is solely responsible for processing payments. This process ensures compliance with GDPR, EU consumer rights legislation, and Shopify’s own policies.
Your Support Experience
We apologize if our support responses fell short of your expectations. Our intention is never to delay or dismiss any customer concern. Occasionally, information can be lost in communication threads or technical issues may arise, but this is not an excuse. We are committed to learning from your feedback and improving our support process.
Commitment to Resolution
We ask that you please reach out to us again at system@naper.ai with any relevant details or documentation, and we will personally ensure your case is prioritized for a swift review. Additionally, we are ready to cooperate directly with Shopify Support to expedite any refund or resolution you are owed.
Continuous Improvement
Your trust is extremely important to us. We are revisiting our internal procedures and support workflows to prevent similar experiences in the future. Our goal is always to act with professionalism, transparency, and respect for our users.
Thank you for bringing these matters to our attention. We hope you will allow us the opportunity to make this right.
Sincerely,
The Naper AI Support Team