Naper AI SEO Catalog Optimizer

Wow! Thank you for the thoughtful review and 5 stars! It’s awesome to hear the dashboard gave you a clearer picture of catalog health and that enrichment for products + collections (bulk or individually) has been working well in your workflow.

We really appreciate the note about AI credits on the lower plans, too. That’s valuable feedback, especially for larger catalogs, and we’re looking at ways to make higher-credit options more accessible. If you ever want to share what “ideal” would look like for your store size, we’d love to hear it. Thanks again!

Love hearing that! Thanks for the review! Standardizing titles, descriptions, collections, and image alt text is exactly where Naper shines, and it’s awesome that templates are letting you run bulk SEO fixes without the manual grind.

Want help dialing in your templates for even better results? Ping us anytime at system@naper.ai

Dear Nadiia,

We are truly sorry to hear about your experience and sincerely regret any frustration or inconvenience this situation has caused. At Naper.ai, we take all user feedback seriously and are committed to transparency, compliance, and respectful customer service.

Clarification on Billing and Data Handling

We want to clarify that all billing for our Shopify apps is handled directly through Shopify’s secure payment system. As developers, we do not have access to your payment details or control over the billing process. Charges, upgrades, and cancellations are all managed via your Shopify account dashboard, and Shopify is solely responsible for processing payments. This process ensures compliance with GDPR, EU consumer rights legislation, and Shopify’s own policies.

Your Support Experience

We apologize if our support responses fell short of your expectations. Our intention is never to delay or dismiss any customer concern. Occasionally, information can be lost in communication threads or technical issues may arise, but this is not an excuse. We are committed to learning from your feedback and improving our support process.

Commitment to Resolution

We ask that you please reach out to us again at system@naper.ai with any relevant details or documentation, and we will personally ensure your case is prioritized for a swift review. Additionally, we are ready to cooperate directly with Shopify Support to expedite any refund or resolution you are owed.

Continuous Improvement

Your trust is extremely important to us. We are revisiting our internal procedures and support workflows to prevent similar experiences in the future. Our goal is always to act with professionalism, transparency, and respect for our users.

Thank you for bringing these matters to our attention. We hope you will allow us the opportunity to make this right.

Sincerely,
The Naper AI Support Team