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Narvar Returns & Exchanges

Save sales & retain up to 60% of your revenue with exchanges.

Installation gratuite. Des frais supplémentaires peuvent s'appliquer.

Spécificités de l’application

  • Flux de travail fluide : utilisation directe dans l'interface administrateur Shopify

  • Vitesse testée : impact faible sur votre boutique en ligne

Section des valeurs clés

Built for consumer convenience

Consumers return items on their terms. Provide options to return by mail, to a nearby store, or to 200,000+ carrier and partner locations.

Create tailored return rules

Deploy highly granular returns flows, policies, and fees for different products or customer segments to offer a differentiated experience.

Offer easy exchanges

Retain revenue and reduce reverse logistics and inventory markdown costs by converting returns into exchanges.

Détails de l'application

Narvar Returns & Exchanges

Narvar Returns & Exchanges

Returns & Exchanges without the high cost of time, money, and development — so you and your team can focus on your brand, not your tech stack.

Provide an unparalleled set of convenient return options to your customers

  • Self-service branded online experience
  • Easy order lookup and gift returns
  • Choose from 200,000+ return drop-off locations between carrier stores and partner locations such as Walgreens, Simon Malls, Mall of America and Nordstrom
  • Return in-store, by mail, or with QR codes – No printer required

Set winning return policies, informed by intelligence

  • Set granular return policies, refund rules and fees based on order details, customer attributes, return reasons or time windows.
  • Easily set unique policies (keep item, approve, deny) for different customer segments (blacklist, regular, VIP), and/or products (low vs. high value, perishables, etc.) to maximize customer loyalty and reduce costs.
  • Improve product quality and stay ahead of your competitors via actionable analytics.
  • Benchmark your performance against Narvar’s client base of Fortune 50 retail brands.

Retain revenue and reduce logistics costs

  • Convert returns into exchanges
  • Save logistics costs with dynamic disposition of returned items to multiple return locations such as warehouses or drop shippers.
  • Keep consumers informed during the returns journey and reduce inbound inquiries.

Completely control refunds across payment types

  • Decide between approving/rejecting returns or automatically approving refunds
  • Tailor distinct approval rules based on order details, customer attributes or the exact state of the return journey (item submitted, shipped, received and/or inspected)
  • Provide instant store credit or refund back to original payment method

Date de lancement

Excellente compatibilité avec :

  • Point de vente
  • Shopify Flow

S'intègre avec :

  • Netsuite
  • Klaviyo
  • Gorgias
  • ShipHero
  • Recharge
  • Tapcart
Narvar Returns & Exchanges

Narvar Returns & Exchanges

Returns & Exchanges without the high cost of time, money, and development — so you and your team can focus on your brand, not your tech stack.

Provide an unparalleled set of convenient return options to your customers

  • Self-service branded online experience
  • Easy order lookup and gift returns
  • Choose from 200,000+ return drop-off locations between carrier stores and partner locations such as Walgreens, Simon Malls, Mall of America and Nordstrom
  • Return in-store, by mail, or with QR codes – No printer required

Set winning return policies, informed by intelligence

  • Set granular return policies, refund rules and fees based on order details, customer attributes, return reasons or time windows.
  • Easily set unique policies (keep item, approve, deny) for different customer segments (blacklist, regular, VIP), and/or products (low vs. high value, perishables, etc.) to maximize customer loyalty and reduce costs.
  • Improve product quality and stay ahead of your competitors via actionable analytics.
  • Benchmark your performance against Narvar’s client base of Fortune 50 retail brands.

Retain revenue and reduce logistics costs

  • Convert returns into exchanges
  • Save logistics costs with dynamic disposition of returned items to multiple return locations such as warehouses or drop shippers.
  • Keep consumers informed during the returns journey and reduce inbound inquiries.

Completely control refunds across payment types

  • Decide between approving/rejecting returns or automatically approving refunds
  • Tailor distinct approval rules based on order details, customer attributes or the exact state of the return journey (item submitted, shipped, received and/or inspected)
  • Provide instant store credit or refund back to original payment method

Date de lancement

Excellente compatibilité avec :

  • Point de vente
  • Shopify Flow

S'intègre avec :

  • Netsuite
  • Klaviyo
  • Gorgias
  • ShipHero
  • Recharge
  • Tapcart

Tarifs

Installation gratuite

Free to install.

Avis

4.5 étoile(s) sur 5

La note globale correspond à l'état actuel de l'application. Elle comptabilise tous les avis sur l'application, mais priorise les plus récents.

Nombre d'avis par note
  • 73 % des notes sont des notes à 5 étoiles
  • 18 % des notes sont des notes à 4 étoiles
  • 0 % des notes sont des notes à 3 étoiles
  • 0 % des notes sont des notes à 2 étoiles
  • 9 % des notes sont des notes à 1 étoiles

Liste des avis

Filtrer et trier les avis

  • Pink Lily

    Emplacement États-Unis
    Temps passé à utiliser l'application Environ un an

    The Narvar Shopify app has proven to be an integral tool in improving our returns process. The features are robust and customizable, and while not everything has been an easy default connection due to our huge catalogue and many business case nuances, the support team has been a fantastic resource in navigating the tool and directing us towards solutions to fit our needs to continually improve and automate our processes. We were also very impressed with the recent integration with Klaviyo, which we're just beginning to scratch the service of. Overall, very happy with the app and even happier with the support we've received to make the app work best for us.

  • TEVEO

    Emplacement Allemagne
    Temps passé à utiliser l'application Plus d'un an

    Narvar is the best returns solution for us. We were able to automate the process very well. It is possible to receive returns from different countries. All of them are processed internally in the same way. Our employees can use the app to speed up the returns processing a lot. I can only recommend the system!

  • Yamazaki Home

    Emplacement États-Unis
    Temps passé à utiliser l'application 11 mois

    Narvar Returns & Exchanges offers a lot of flexibility in building a custom experience suited for your store, with all messaging and rules open to tweaking. If things get confusing, their support team is extremely responsive and thorough! Analytics is also thorough and easy to compile, which has helped us monitor our return rates on a product level.

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