Narvar Return and Exchange

Narvar Return and Exchange

요금제
무료 설치. 추가 요금이 부과될 수 있습니다.
하이라이트
Shopify 관리자에서 바로 사용 가능
평점
4.3 (19)
개발자
Narvar

Protect your revenue by transforming refunds into exchanges with our return platform.

Narvar Return & Exchange is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business.

Narvar Return & Exchange is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business. 더 보기
  • Save sales and retain revenue with adaptable exchange options and store credit.
  • Improve customer experience with industry-leading and convenient return options.
  • Manage complexity and make smart decisions with returns intelligence.
하이라이트
Shopify 관리자에서 바로 사용 가능

출시됨

2021년 8월 31일

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

Shopify Flow, Shopify POS, 결제, Netsuite, Klaviyo, Gorgias, ShipHero, Recharge, Tapcart

요금제

무료 설치

Free to install.

무료 설치

Free to install.

모든 비용은 USD(으)로 청구됩니다.

리뷰 (19)

전체 평점
4.3
평점 수준당 개수
  • 평점의 68%가 별 5개입니다
  • 평점의 21%가 별 4개입니다
  • 평점의 0%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 11%가 별 1개입니다
2022년 2월 2일

Narvar was a much needed support as our business has grown. It has been quite seamless and when we have had any questions our customer support contact was reliable, quick and always with solutions in hand. They are continually evolving features and taking client feedback to lead the way.

Hawkins New York
미국
앱 사용 기간 거의 3년
2023년 9월 27일

Narvar has allowed our organization to turn what was once simply transactional messaging into a revenue stream. It is easy to customize and make updates to include promotional offers, new product launches, and creative changeovers. The ability to schedule these also eliminates the need to time real-time updates to coincide with the aforementioned.

The platform has also reduced our customers' dependency on our in-house Customer Service team by providing real-time information to Sockwell's customers at the click of a button.

Sockwell
미국
앱 사용 기간 1년 초과
2023년 1월 30일에 편집됨

If you offer exchanges this app WILL LOSE YOU MONEY. The way that exchanges work on Narvar is completely insane. If a customer buys an item at full price $50 for example and decides to exchange it a week later when the item is now on sale, say $30, Narvar will both give the customer the new order and also refund them $20 dollars back to their credit card for the price difference!! Totally INSANE. The Narvar app is very complicated to set up and very challenging to get to work the way you want it too. The company itself is also a mess, never sent me invoices for shipping and when I reached out to the support team they were unwilling to help me find a workaround just said that everyone is happy with the way they do exchanges. Responded 20 days after I messaged them... I also had a terrible experience speaking with their support representative when trying to resolve this issue which makes the app unusable. I'm very disappointed. The UX is super confusing for our customers and we constantly had to answer messages explaining how to use the portal.

She's Waisted
미국
앱 사용 기간 거의 3년
2023년 6월 8일

We have a small staff, so the integration of Narvar has really helped the workload for our customer service team and created a simple self-serve process for customers. This integration has been a great addition and the customers love it!

King's Camo
미국
앱 사용 기간 대략 2년
2023년 5월 24일에 편집됨

Updated review (2023.05.24)

We've been using Narvar for a couple of years now, and their team has made a lot of great improvements within the past several months. First, I got a little sneak peek of their new customer interface and it's wonderful. The new customer interface is a lot easier to use/navigate. I can't wait for this new UX|UI to be fully rolled out. We added CS options to our return reasons and we're happy that we can now hide these from customers. It's great that our CS agents now have the option to create a return on the order page in Shopify. Also, their customer support team has been amazing. Shout out to Harrish who is always helpful and responsive. Our experience with Narvar started out on a rough patch, but we are very happy to see that they are making great improvements. Interestingly, it is the only Return App so far that has been able to create solutions for our complex returns issues.

C-IN2 New York
미국
앱 사용 기간 대략 2년

지원

Narvar에서 Narvar Return and Exchange에 대한 회원님의 모든 질문에 답변해 드릴 수 있습니다.

개발자

Narvar

3 E 3rd Ave, Suite 211, San Mateo, CA, 94401, US

리소스

이 개발자는 한국어(으)로 직접 지원을 제공하지 않습니다.

이 앱과 비슷한 더 많은 앱 보기

4.9 별 5개 중 총 리뷰 470개 무료 플랜 사용 가능
Auto-manage returns and exchanges, return labels&return policy
Built for Shopify
5.0 별 5개 중 총 리뷰 634개 무료 플랜 사용 가능
Make revenue through returns, send automated labels & refund
5.0 별 5개 중 총 리뷰 88개 무료
Auto-manage return labels, returns & exchanges, store credits
Built for Shopify

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