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Protect your revenue by transforming refunds into exchanges with our return platform.
Narvar Return & Exchange is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business.
- Save sales and retain revenue with adaptable exchange options and store credit.
- Improve customer experience with industry-leading and convenient return options.
- Manage complexity and make smart decisions with returns intelligence.
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- Destaques
- Dá para usar direto no admin da Shopify
Lançado
31 de agosto de 2021
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Categorias
Funciona com
Shopify Flow, Shopify PDV, Checkout, Netsuite, Klaviyo, Gorgias, ShipHero, Recharge, TapcartPreços
Grátis para instalar
Free to install.
Grátis para instalar
Free to install.
Contém texto sem tradução
Todas as cobranças são faturadas em USD.
Avaliações (19)
Narvar has allowed our organization to turn what was once simply transactional messaging into a revenue stream. It is easy to customize and make updates to include promotional offers, new product launches, and creative changeovers. The ability to schedule these also eliminates the need to time real-time updates to coincide with the aforementioned.
The platform has also reduced our customers' dependency on our in-house Customer Service team by providing real-time information to Sockwell's customers at the click of a button.
We've been using Narvar for years but moved onto Shopify about a year ago and this app has made returns so much more customizable with easily edited return rules, refund rules, restrictions, exceptions, and more! Almost everything we want to do with returns can be done within this app without having to contact support.
The only problems we've experienced are with exchanges (but that's mostly due to our WMS and I'm certain it's not an issue for most others using Narvar for exchanges) and editing emails - you can edit most all of the copy, but it's confusing and honestly a hassle to figure out what copy you're changing and in which emails and where the "shared" copy will show.
Narvar was a much needed support as our business has grown. It has been quite seamless and when we have had any questions our customer support contact was reliable, quick and always with solutions in hand. They are continually evolving features and taking client feedback to lead the way.
If you offer exchanges this app WILL LOSE YOU MONEY. The way that exchanges work on Narvar is completely insane. If a customer buys an item at full price $50 for example and decides to exchange it a week later when the item is now on sale, say $30, Narvar will both give the customer the new order and also refund them $20 dollars back to their credit card for the price difference!! Totally INSANE. The Narvar app is very complicated to set up and very challenging to get to work the way you want it too. The company itself is also a mess, never sent me invoices for shipping and when I reached out to the support team they were unwilling to help me find a workaround just said that everyone is happy with the way they do exchanges. Responded 20 days after I messaged them... I also had a terrible experience speaking with their support representative when trying to resolve this issue which makes the app unusable. I'm very disappointed. The UX is super confusing for our customers and we constantly had to answer messages explaining how to use the portal.
We have a small staff, so the integration of Narvar has really helped the workload for our customer service team and created a simple self-serve process for customers. This integration has been a great addition and the customers love it!
Atendimento
Narvar pode responder a qualquer pergunta que você tenha sobre o app Narvar Return and Exchange
Recursos
Este desenvolvedor não oferece atendimento ao cliente no idioma que você selecionou: Português (brasil).
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